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Jay Carlos
Jay Carlos at City Limits Nissan
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Jay Carlos

Service Advisor

City Limits Nissan

4914 S I-35 Frontage Rd
Austin, TX 78745

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4.8
72 Reviews
4.8

72 Reviews

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72 Reviews of Jay Carlos

May 01, 2025

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Employee Rating

Had my car serviced and I was sent a report that everything was good and it wasn’t so it makes wonder if they really change my oil and rotated and balanced my tires I end up having to take it back b More

by pjmacias72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kendra Downey

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May 01, 2025

City Limits Nissan responded

I am sorry to hear you had to make two visits to our service department, we do a thorough vehicle inspection on video for you and send recommendations based on our findings. We want you to have peace of mind and trust in our service department, so if you did not receive that video I would be happy to get with the service team to send it over to you now. When your battery was tested during the inspection, it did not show as needing to be replaced or we would have recommended that service to you. However, as the temperature and weather fluctuates that can change rather quickly. Please reach out to us at 512-444-1400 at your convenience if you'd like additional information or to have us send you the inspection video, we would love the opportunity to reestablish your faith in our team! Thank you, Jason Laguna General Manager

April 19, 2025

Dealership Rating
Employee Rating

Excellent Service staff and waiting area top notch highly recommend this dealership to any nissan owners More

by JEFF.PALAMARA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 19, 2025

City Limits Nissan responded

We are so happy to hear you had a great visit with our Service team, and appreciate that you took the time out of your day to tell us about it! If you need anything at all, please don't hesitate to reach out to us as we are more than happy to help. Thanks again and have a great weekend! Thank you, Jason Laguna General Manager

April 09, 2025

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Employee Rating

This dealership did everything they could to get me into the vehicle that was right for me. Very helpful group of people. More

by Joseph.maseda
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ruben Cortez, Kemy Pignault, Cooper Owen, Miguel Vega-Centeno

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Apr 10, 2025

City Limits Nissan responded

We are so glad to hear you had a great visit with us, congratulations on your new vehicle and welcome to the City Limits Nissan family! We look forward to your next visit, and hope you have a great weekend! Thank you, Jason Laguna General Manager

Apr 12, 2025

City Limits Nissan responded

Hi, we really appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

April 04, 2025

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Employee Rating

He is welcoming, accommodating and helpful with honesty, he was able to get me a discount. More

by faithozah
Recommend Dealer
Yes
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Apr 04, 2025

City Limits Nissan responded

Thank you for your kind review, I'll be sure to pass your comments along and we hope to be of service to you again soon! Thank you, Jason Laguna General Manager

March 28, 2025

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Employee Rating

My vehicle was under warranty when i had it towed to dealer. Tow bill was $310. I owned the vehicle out right. Had blue title in hand. While the vehicle was being worked on , under warranty, I sold the More

by mdblevins2009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Daniel Sanchez, Jayden Scott, Kendra Downey, John Torres

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Mar 28, 2025

City Limits Nissan responded

Thank you for providing us with this feedback, I will look into this and touch base with you shortly. In the meantime if you'd like to provide any additional information please reach out to us at 512-444-1400. Thank you, Jason Laguna General Manager

March 27, 2025

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Employee Rating

Eric was very professional and kind. He still took care of me despite his absence on actual day of service. More

by kconn2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Hernandez, Kendra Downey

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Mar 28, 2025

City Limits Nissan responded

We are so happy to hear the Service team took great care of you and will be sure to pass your comments along! Thank you for taking the time to tell us about your visit, we look forward to the next one! Thank you, Jason Laguna General Manager

March 26, 2025

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Employee Rating

Beautiful Staff and Dealership. Will always work their hardest to take care of you and make sure you're good to go More

by SATRICHARDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Sanchez, Jayden Scott, Eric Hernandez, Kendra Downey, John Torres

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Mar 27, 2025

City Limits Nissan responded

Thank you so much for taking the time out of your day to leave us with your kind review, we appreciate you and look forward to seeing you again soon! Thank you, Jason Laguna General Manager

Mar 28, 2025

City Limits Nissan responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 23, 2025

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Employee Rating

I would like to thank Jay for the excellent service from start to finish on the maintenance performed on my vehicle. Individual had the perfect demeanor, professionalism, and character in attending to my ne More

by XMIRELES
Recommend Dealer
Yes
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Mar 24, 2025

City Limits Nissan responded

Thank you so much for providing us with this review, we will be sure to pass your comments along and we hope you have a great week! Thank you, Jason Laguna General Manager

March 08, 2025

Dealership Rating
Employee Rating

Charged me for a diagnostic fee but never fixed my issue! The Apple car play still doesn’t work it keeps shutting off. More

by Andrewmailey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Mar 08, 2025

City Limits Nissan responded

We are so sorry to hear that we fell short in meeting your expectations during your recent service visit, and appreciate you bringing this to our attention. We will reach out to you shortly to see if there is anything we can do to attempt to resolve this issue with you, and hopefully turn your experience around. Thank you, Jason Laguna General Manager

February 28, 2025

Dealership Rating
Employee Rating

Jay and Johnny from Service was awesome. Worked with me on pricing. I'm a satisfied customer for life More

by SATRICHARDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Sanchez, Jayden Scott, Eric Hernandez, Kendra Downey, John Torres

Report | Print
Feb 28, 2025

City Limits Nissan responded

We are so glad to hear that the Service team took great care of you, and appreciate that you took the time out of your day to tell us about it! If you need anything at all, please don't hesitate to contact us. Thanks again and have a great weekend! Jason Laguna General Manager

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