Jay Carlos
Jay Carlos at City Limits Nissan

Jay Carlos

Service Advisor

City Limits Nissan

4914 S I-35 Frontage Rd
Austin, TX 78745

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4.8
76 Reviews
4.8

76 Reviews

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76 Reviews of Jay Carlos

May 23, 2025

Dealership Rating
Employee Rating

Great Service! Jay and Daniel exceed the expectations of customer service. They kept me informed on the progress of my vehicle. The cost of my services needed wa More

by ELISA.RODRIGUEZ76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Sanchez

May 15, 2025

Dealership Rating
Employee Rating

Just a small problem with miscommunication . Had to threaten to leave sale before worked out. Treated food by John and FeFe. More

by robertdspear7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 17, 2025

City Limits Nissan responded

Thank you for your review and for the opportunity to earn your business, I am sorry for any miscommunication and appreciate you bringing it to our attention. We are glad to be able to welcome you to the City Limits Nissan family and look forward to seeing you again soon! Thank you, Jason Laguna General Manager

May 18, 2025

City Limits Nissan responded

We're happy you found our staff to be supportive during your experience here at City Limits Nissan and we appreciate the opportunity to earn your business. If you're ever in need of assistance, please let us know! Thank you again and have a great weekend! Chenin Buck Owner Loyalty Manager

May 13, 2025

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Employee Rating

I’ve always had excellent customer service when brining in my vehicle. Staff are friendly and professional. More

by ESSENCESTEEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 13, 2025

City Limits Nissan responded

Thank you so much for taking the time to leave us a review, we appreciate it and the opportunity to earn your business! If you need anything at all, please don't hesitate to reach out! Thank you, Jason Laguna General Manager

May 10, 2025

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Employee Rating

Jay Carlos was great to work with. Definitely worth the wait to have a dependable running vehicle. I love my Maxima. It’s been a reliable vehicle since I purchased it new. City Limits More

by Pmh1099
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 10, 2025

City Limits Nissan responded

Thank you so much for your review, we appreciate you and I'll be sure to pass your comments along to the team! If you need anything at all, please don't hesitate to contact us. Thanks again and have a great weekend! Thank you, Jason Laguna General Manager

May 07, 2025

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Employee Rating

Jay 'Joseph' Carlos and his team were very friendly, communicative through the whole service process, and thorough. They made sure I got my Frontier back before EOD, and I left feeling confident I'd be More

by underwoodheath
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 08, 2025

City Limits Nissan responded

Thank you for taking the time out of your day to leave us a review, we appreciate you and hope to see you again soon! If you need anything at all, please don't hesitate to reach out. Thank you, Jason Laguna General Manager

May 01, 2025

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Employee Rating

Had my car serviced and I was sent a report that everything was good and it wasn’t so it makes wonder if they really change my oil and rotated and balanced my tires I end up having to take it back b More

by pjmacias72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kendra Downey

May 01, 2025

City Limits Nissan responded

I am sorry to hear you had to make two visits to our service department, we do a thorough vehicle inspection on video for you and send recommendations based on our findings. We want you to have peace of mind and trust in our service department, so if you did not receive that video I would be happy to get with the service team to send it over to you now. When your battery was tested during the inspection, it did not show as needing to be replaced or we would have recommended that service to you. However, as the temperature and weather fluctuates that can change rather quickly. Please reach out to us at 512-444-1400 at your convenience if you'd like additional information or to have us send you the inspection video, we would love the opportunity to reestablish your faith in our team! Thank you, Jason Laguna General Manager

April 19, 2025

Dealership Rating
Employee Rating

Excellent Service staff and waiting area top notch highly recommend this dealership to any nissan owners More

by JEFF.PALAMARA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 19, 2025

City Limits Nissan responded

We are so happy to hear you had a great visit with our Service team, and appreciate that you took the time out of your day to tell us about it! If you need anything at all, please don't hesitate to reach out to us as we are more than happy to help. Thanks again and have a great weekend! Thank you, Jason Laguna General Manager

April 09, 2025

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Employee Rating

This dealership did everything they could to get me into the vehicle that was right for me. Very helpful group of people. More

by Joseph.maseda
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 10, 2025

City Limits Nissan responded

We are so glad to hear you had a great visit with us, congratulations on your new vehicle and welcome to the City Limits Nissan family! We look forward to your next visit, and hope you have a great weekend! Thank you, Jason Laguna General Manager

Apr 12, 2025

City Limits Nissan responded

Hi, we really appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

April 04, 2025

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Employee Rating

He is welcoming, accommodating and helpful with honesty, he was able to get me a discount. More

by faithozah
Recommend Dealer
Yes
Apr 04, 2025

City Limits Nissan responded

Thank you for your kind review, I'll be sure to pass your comments along and we hope to be of service to you again soon! Thank you, Jason Laguna General Manager

March 28, 2025

Dealership Rating
Employee Rating

My vehicle was under warranty when i had it towed to dealer. Tow bill was $310. I owned the vehicle out right. Had blue title in hand. While the vehicle was being worked on , under warranty, I sold the More

by mdblevins2009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Daniel Sanchez, Kendra Downey, John Torres , Jayden Scott

Mar 28, 2025

City Limits Nissan responded

Thank you for providing us with this feedback, I will look into this and touch base with you shortly. In the meantime if you'd like to provide any additional information please reach out to us at 512-444-1400. Thank you, Jason Laguna General Manager

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