Jay Dittbenner | Page 14

Professional with good explanation of the repair needs. Timely and flexible so as to accommodate my work schedule. Timely and flexible so as to accommodate my work schedule. More

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I recently had the unfortunate experience with car sales person Cheryl Pierro at McGovern . My experience started when I dropped off my 2013 outback to have the oil changed and a rear wiper replaced at Se person Cheryl Pierro at McGovern . My experience started when I dropped off my 2013 outback to have the oil changed and a rear wiper replaced at Service. This is when I met with Cheryl to test drive some new Cars. Cheryl was very informative on showing me all the new features on the Outback and I took it for a ride. When I return to the dealership I popped into the service department to check on my Outback. There I spoke with service advisor Jay Dittbenner. I was informed that basically my sub frame and arm bushings and adjusters were rusted badly. The estimate for this was 4210.00 And of course I need a new tires. I’ve been going to the dealership for the last several years and in fact I was there in the beginning of the summer and had some work done on my vehicle to keep it properly maintained. So from early summer until November apparently the whole bottom of my car started rusting out. Not sure how the bottom of my vehicle can rust out in about four months. However it must be a very good coincidence that since I was looking for a new car, my car was falling apart. My guess is a good old Cheryl that worked at Subaru for 15 years mention this to the service department when I was out on a test . Apparently she has picked up some slick and unscrupulous ways of selling a car. I never mentioned that I wanted to trade my car. In fact, I was getting the oil changed to sell my car to a good friend of mine. I never told the service department that I was shopping for a new car or intended to use it as a trade. In conclusion my experience with Cheryl and Jay and their unethical practices find it morally wrong and troubling. Buyer beware More

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The sale process and the sales man was very nice! I love my new car! I love my new car! More

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