Jeff Hathcock
Jeff Hathcock at Germain Lexus of Easton

Jeff Hathcock

Service Advisor

Germain Lexus of Easton

4130 Morse Crossing
Columbus, OH 43219

4.9
102 Reviews
4.9

102 Reviews

Write a Review

102 Reviews of Jeff Hathcock

December 07, 2025

Dealership Rating
Employee Rating

The service staff was very friendly and knowledgeable. The waiting area offered various seating options including a quiet room. The wait time went quickly in such a comfortable setting. More

by M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 05, 2025

Dealership Rating
Employee Rating

Grateful for the staff, good communication explained the services that needed to be done. Polite and cordial throughout the encounter and also gave an estimated time frame. The lounge area was comfortable a More

by hoankang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 05, 2025

Dealership Rating
Employee Rating

Everyone provided exceptional customer service. From the person who greeted me and opened my door to the cashier that checked me out. Jeff was awesome, patient and very courteous! Very good experie More

by shaneice2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

November 29, 2025

Dealership Rating
Employee Rating

Jeff puts the client first everytime! He makes me feel like he cares and is 1 of 1 as a multi-tasker! More

by beyakasongo1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 02, 2025

Germain Lexus of Easton responded

Thank you for choosing Germain Lexus of Easton, and for sharing your positive feedback about Jeff! We look forward to seeing you again!

November 26, 2025

Dealership Rating
Employee Rating

We waited 2 1/2 hours on our oil change. Does it takes 2 1/2 hours to do an oil change? Kept my car for needed repairs. Delivered car to my house. excellent way to treat your customer More

by PKMCCAU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Daniels

Nov 30, 2025

Germain Lexus of Easton responded

We're sorry about the delay, but it's great to hear our team went above and beyond to make it right. We’ll work on getting you back on the road quicker next time. Thanks for choosing Germain Lexus of Easton!

November 26, 2025

Dealership Rating
Employee Rating

Donna is excellent to work with and always welcoming and kind. The oil change was completed in a timely manner. More

by rphawk09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 30, 2025

Germain Lexus of Easton responded

Thank you for your kind words, and for working with Donna and the team at Germain Lexus of Easton! We hope to welcome you back next time! Safe travels.

November 21, 2025

Dealership Rating
Employee Rating

The service was good and my service advisor Jeff H paid close attention to details. More

by LEXI500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joshua Barnes

Nov 24, 2025

Germain Lexus of Easton responded

Here at Germain Lexus of Easton, we always value and appreciate our customers' feedback. Jeff will appreciate your shout-out. Thank you, Lexi!

November 21, 2025

Dealership Rating
Employee Rating

A very clean and comfortable center. Very friendly staff and experienced. The best dealership and service provider. Absolutely the finest. More

by Michael David Eckert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 24, 2025

Germain Lexus of Easton responded

Hi Michael, thank you for your business and this excellent review of our team! We look forward to serving you again here at Germain Lexus of Easton. Safe travels!

November 18, 2025

Dealership Rating
Employee Rating

It took 2 hours to rotate my tires! I realize there were many customers on Monday morning, but two hours was much longer than any other time I've had service done. It was frustrating to More

by BATTENBERG.1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 18, 2025

Germain Lexus of Easton responded

We apologize for the extended wait time. We strive to provide prompt assistance and will address this feedback with our team. If there's anything else we can do, please don't hesitate to reach out. Thank you. - The Germain Lexus of Easton Team

November 15, 2025

Dealership Rating
Employee Rating

Courteous staff, timely, explains things well, nice lounge for waiting on your car. No criticisms. More

by AHEILMANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 17, 2025

Germain Lexus of Easton responded

Aheilmann, thank you for visiting Germain Lexus of Easton!

1
...

Dealership Inventory (202 Vehicles)

used 2025 Lexus RX 350 car, priced at $57,501
2025 Lexus RX 350
used
Caviar exterior
Automatic
All-wheel Drive
used 2024 Chevrolet Silverado EV car, priced at $62,902
2024 Chevrolet Silverado EV
used
Black exterior
Automatic
All-wheel Drive
new 2026 Lexus RX 350 car, priced at $58,059
2026 Lexus RX 350
new
Caviar exterior
Automatic
All-wheel Drive
new 2026 Lexus TX 350 car, priced at $64,100
2026 Lexus TX 350
new
Matador Red Mica exterior
Automatic
All-wheel Drive
used 2021 Lexus RX 350 car, priced at $35,331
2021 Lexus RX 350
used
Eminent White Pearl exterior
Automatic
All-wheel Drive
used 2011 Lexus IS 350 car, priced at $14,601
2011 Lexus IS 350
used
Tungsten Pearl exterior
Automatic
All-wheel Drive