Jeff Hathcock

Courteous staff, timely, explains things well, nice lounge for waiting on your car. No criticisms. lounge for waiting on your car. No criticisms. More

by AHEILMANN Verified Customer Verified Customer

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Coming in for service here is always a pleasant experience! We really appreciate talking over what needs to be done on our car with Jeff experience! We really appreciate talking over what needs to be done on our car with Jeff More

by JMBHOUSER Verified Customer Verified Customer

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Terri was my salesperson and she was wonderful. Trey in finance was awesome as well. Overall a wonderful experience. This will be my third Lexus from Germaine Easton and I would definitely recommen Trey in finance was awesome as well. Overall a wonderful experience. This will be my third Lexus from Germaine Easton and I would definitely recommend. You wouldn’t be disappointed! More

by TAMILLER9540 Verified Customer Verified Customer

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Our Service Advisor Jeff communicates well, is a good listener and makes visits easy. Victoria is delightful at check out and services were on time and budget. Well done. listener and makes visits easy. Victoria is delightful at check out and services were on time and budget. Well done. More

by young.brian Verified Customer Verified Customer

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You guys are absolutely amazing. Not only did Jeff get us in on short notice, but when the part delivery ran late, he gave my daughter a rental to get back to college (2 hours away) Not only did Jeff get us in on short notice, but when the part delivery ran late, he gave my daughter a rental to get back to college (2 hours away) and delivered her car to her when it was done! I can't wait until my lease on my Toyota is up so I can lease a Lexus!!! P.S. This is not our first amazing service with Jeff. It’s everytime. More

by Dawn.naylor Verified Customer Verified Customer

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Jan was great getting my appointment scheduled. Jeff provided a lot of pricing options to get me back on the road. I did not purchase my car from Germain Lexus but I was treated like I did. Excepti Jeff provided a lot of pricing options to get me back on the road. I did not purchase my car from Germain Lexus but I was treated like I did. Exceptional Service! More

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Ashley was attentive and informative and found time to help her clients during a busy day help her clients during a busy day More

by DONNELLYS Verified Customer Verified Customer

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Service representative was excellent. Communication was good. Shortcoming was no loaner vehicle was available during service. Communication was good. Shortcoming was no loaner vehicle was available during service. More

by guckertc Verified Customer Verified Customer

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Good overall experience, loaner available due to overnight need for airbag recall. Hourly rate becoming high limiting options (estimated $800.00 per axle for brakes) . overnight need for airbag recall. Hourly rate becoming high limiting options (estimated $800.00 per axle for brakes) . More

by RALPHSTINARD Verified Customer Verified Customer

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Everything was completed in a timely manner. Jeff followed up on any issues and the service was completed quickly Jeff followed up on any issues and the service was completed quickly More

by JG Verified Customer Verified Customer

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