Jeff Jaurez

Sold Me a Toyota Sienna with Hidden Body Work — Felt Cheated DONT TRUST THEMMMM!!!! I recently purchased a used Toyota Sienna Hybrid from this dealership. Despite dealing with a rude and unprofessio Cheated DONT TRUST THEMMMM!!!! I recently purchased a used Toyota Sienna Hybrid from this dealership. Despite dealing with a rude and unprofessional manager, I still went ahead with the purchase. Later, when I took the vehicle to a mechanic, I was told that the car had extensive body work done all over — something the dealership never disclosed. When I tried to return the vehicle, even for a lesser amount, they ignored my calls. The sales associate, Jeff, and his manager were both discourteous and unhelpful throughout the process. I feel completely misled and disappointed by this experience. More

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I was completely miss led by their sales staff. I traveled almost 350 miles round trip to purchase a used truck from them. The used truck was to be ready for me to purchase when I showed up. First I traveled almost 350 miles round trip to purchase a used truck from them. The used truck was to be ready for me to purchase when I showed up. First off it had been smoked in and they tried to cover it up, it was almost out of gas, so I kept the test ride short, and the emergency brake didn't work. When I questioned the salesman, he stated it had passed VA. inspection. When I climbed under the truck, it was completely covered with rust. I mean the flakey rooting kind. The one sales manager offered me a discount if I bought it. Then he had his "boss" come out and shared Koon Ford shouldn't have this quality of car on their lot. I stated it should have been wholesaled. He stated, "someone will buy it". I had a friend drive me down and with fuel and food for the both of us it cost me about $100.00 No one made an attempt to apologize. I'm surprised that Koon Ford with its reputation would allow this behavior. More

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