Jeff Jones

Terrible service from service department and the manager. I only get 15 words with poor review! I only get 15 words with poor review! More

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2017 Tahoe with 52,000 miles, goes in for repairs only to be told that the main battery fuse block was blown and had to be replaced. It took them 21 days to make that determination and complete the repair on be told that the main battery fuse block was blown and had to be replaced. It took them 21 days to make that determination and complete the repair only, It had the exact same issue exactly two days later and had to be towed directly back to the service department to be corrected. Two weeks later and they still haven't repaired the vehicle. It's spent most of this time parked out in their back lot. No one there is able to explain why they're not completing the repairs and of course the individual who is responsible for services is on vacation with no one competent to cover down in his absence. It's costing me 40 dollars a day for a rental car while the James Corlew Service Department sits around on their thumbs and gets absolutely nothing accomplished with this job order. They charged 530.00 to replace a 37.00 part the first time and now they have the nerve to send me an estimate for replacing the exact same part again only, the work still hasn't been completed and we're coming up on a combined two months that this vehicle has been in their facility for what should've been a simple repair. Absolutely the poorest performance that I've ever witnessed from any dealer service department, anywhere, ever. More

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The worst ever dealership in whole area specifically in Clarksville, TN. I bought a a Chevy Suburban 2019 LT and a Chevy Traverse 2019 LT from them with just few months apart as brand new vehicles back in Clarksville, TN. I bought a a Chevy Suburban 2019 LT and a Chevy Traverse 2019 LT from them with just few months apart as brand new vehicles back in 2019. They have the worst customer service and will simply refuse to return your calls or listen to any genuine complaints. The alternator on my Chevy Trevers went bad after just little over 36000 miles. I called them several times and left several messages just to ask if my warranty will cover it but they never bothered to return my calls or even bothered to respond back my inquiries. Please stay away from them, they act like they are giving you a favor by selling you a vehicle and once you have bought the vehicle from them then forget about anything nice from them. They have zero credibility and regard for their customers. More

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They called me not the other way around and made an appointment test drive a vehicle that was not even available. I drove across town in the snow and ice to be told there's a deposit on it you can't se appointment test drive a vehicle that was not even available. I drove across town in the snow and ice to be told there's a deposit on it you can't see it. Really a deposit on it? So why is it still being advertised on the website? Why was i told I could come test drive it? I didn't have to put a deposit down i had the cash in my pocket to leave with it? How does $20,000 not beat a deposit? Then your little sales rep wants to text me talking trash! You people are absolute trash and probably did me a favor in the long run. I hope that deposit falls through and I hope the truck literally breaks in 2 pieces! More

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JP was Awesome baby with A Capital A. He was quick and gave off great vibes !! He was smart and he knew exactly what I wanted ! gave off great vibes !! He was smart and he knew exactly what I wanted ! More

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