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Jeff Kapp
Jeff Kapp at West Side Garage, INC.

Jeff Kapp

Service Consultant

West Side Garage, INC.

822 Broadway St
Berlin, WI 54923

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4.9
77 Reviews
4.9

77 Reviews

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77 Reviews of Jeff Kapp

July 05, 2026

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Employee Rating

Very happy with work done and explained everything also very quick work and reasonable price More

by KATHYPARAFINIUK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gene Heiderich

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Jul 06, 2026

West Side Garage, INC. responded

Thank you for your kind words, Kathy! We are delighted to hear that you were very happy with the work done at West Side GM of Berlin. Providing quick and clear service at a reasonable price is our goal. We appreciate your feedback and hope to see you again soon! West Side GM Team (920) 361-5100

June 30, 2026

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Employee Rating

Jeff is great to work with. We'll miss him when he retures next month. More

by SIERA.1
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
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Jul 01, 2026

West Side Garage, INC. responded

Thank you for your kind words, Siera! We truly appreciate your feedback about Jeff and are glad to hear you had a great experience at West Side Garage, INC. We hope to see you again soon! West Side GM Team (920) 361-5100

June 26, 2026

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Employee Rating

Courteous, professional, clarified work to be done, reviewed work completed and followed up with me the next day to make sure everything was satisfactory. More

by LARRYRICHTER65
Recommend Dealer
Yes

Other Employees Tagged: Jeff Kapp

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Jun 26, 2026

LARRYRICHTER65 responded

Courteous, professional, clarified work to be done, reviewed work completed and followed up with me the next day to make sure everything was satisfactory.

June 24, 2026

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In 2020/2021 I bought my vehicle and then was hit by another truck and there were no Envisions around to replace mine but after a week they found one and I was able to buy it…good service! More

by JKLEMM54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gene Heiderich

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Jun 25, 2026

West Side Garage, INC. responded

Thank you for sharing your experience with us! It's great to know you were able to find Buick Envision and that you received good service during the process. At West Side Garage, we strive to assist our customers in every way we can. We appreciate your feedback and hope to see you again soon! West Side GM Team (920) 361-5100

June 13, 2026

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Employee Rating

Helpful and friendly. Very understanding and respectful. Was able to answer all my questions to get to the best possible outcome. More

by DEB.OLSEN56
Recommend Dealer
Yes

Other Employees Tagged: Jeff Kapp

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Jun 14, 2026

West Side Garage, INC. responded

Thank you for your kind words, Deb! We’re glad to hear that you found our team at West Side GM of Berlin helpful, friendly, and respectful. It’s wonderful to know that we could assist you in getting to the best possible outcome. We look forward to serving you again in the future! West Side GM Team (920) 361-5100

June 13, 2026

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Employee Rating

Jeff was extremely kind. He did not make me feel belittled as a women customer when speaking abt what could be wrong More

by Dclercm
Recommend Dealer
Yes

Other Employees Tagged: Jeff Kapp

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Jun 14, 2026

West Side Garage, INC. responded

Thank you for sharing your experience with us. We appreciate your feedback and are glad to hear that Jeff provided you with kind and respectful service at West Side GM of Berlin. Our team strives to create a welcoming environment for all our customers. If you have any further questions or need assistance, please don't hesitate to reach out. We hope to see you again soon and earn that 5-star rating on your next visit! West Side GM Team (920) 361-5100

June 12, 2026

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Employee Rating

Very accommodating with scheduling service and always go the extra mile to get all aspects of service needs done. More

by TEDF0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gene Heiderich

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Jun 13, 2026

West Side Garage, INC. responded

Thank you for your positive feedback, Ted! We’re thrilled to hear that you found our scheduling accommodating and that we could go the extra mile to meet your service needs. At West Side GM of Berlin, we always strive to provide excellent service. We look forward to seeing you again soon! West Side GM Team (920) 361-5100

June 11, 2026

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Employee Rating

Very professional and knowledgeable. Very happy with the service. Never had a bad experience with the service department or the sales staff. Would recommend the entire staff to everyone. More

by dbgolf18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Hogan, Gene Heiderich

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Jun 12, 2026

West Side Garage, INC. responded

Thank you for your kind words! We’re thrilled to hear that you had such a positive experience with our professional and knowledgeable team at West Side GM of Berlin. Your recommendation means a lot to us. We look forward to serving you again in the future! West Side GM Team (920) 361-5100

June 09, 2026

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Employee Rating

Fast and trustworthy service. Will miss Jeff Kapp after his retirement. Last of the old service gang. Will continue to rely on West Side for my vehicle service. More

by DAVEJOHNSON2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Hogan

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Jun 09, 2026

West Side Garage, INC. responded

Thank you for your kind words, Dave! We are thrilled to hear that you experienced fast and trustworthy service at West Side GM of Berlin. Jeff will certainly be missed, and we appreciate your loyalty as you continue to rely on us for your vehicle service. Our team looks forward to seeing you again! West Side GM Team (920) 361-5100

June 06, 2026

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Employee Rating

I would like to thank Jeff for taking the time and explaining what was going on with my car. More

by darbell2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Hogan, Gene Heiderich

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Jun 06, 2026

West Side Garage, INC. responded

Thank you for your kind words, Darbell! We're happy to hear that Jeff was able to assist you and provide clarity on your car. Your appreciation means a lot to us at West Side GM of Berlin. Looking forward to seeing you again soon! West Side GM Team (920) 361-5100

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