Jeff Nixon

On June 6th, my mother—who has been a loyal Kia and Hyundai customer for years—brought her vehicle in for service at this dealership. We did not hear a single update until July 8th, when I called my Hyundai customer for years—brought her vehicle in for service at this dealership. We did not hear a single update until July 8th, when I called myself to check in. At that time, I was told the issue appeared to be a sensor problem that could be covered under warranty. My mother was asked to provide her license, registration, and maintenance records, which she submitted that same day after receiving a text message from the service department. On July 9th, I followed up via text and voicemail—no response. On July 16th, I called again and was told someone would reach out. Later that day, I finally received a call stating that the issue was now sludge in the engine, not a sensor. We were told documentation and photos would be sent over that day. The only thing we’ve received so far is a vague note saying there was “no oil on the dipstick” when the vehicle was brought in. Since then: • No one has followed up. • No documentation or photos have been provided. • I have called four times today and my mother has called twice, all with no response. • A text sent on Saturday also went unanswered. Timeline Summary: 1. June 6 – Vehicle dropped off. 2. June 6–July 8 – No contact or updates. 3. July 8 – Told it’s a sensor issue under possible warranty. 4. July 16 – Told it’s an engine sludge issue instead, despite full maintenance records. 5. No supporting documentation or photos have been provided. 6. Calls, emails, and texts have gone unanswered. 7. The vehicle has now been in the dealership’s possession for over 7 weeks. 8. A complaint has been filed with the Better Business Bureau. This level of communication and service is unacceptable. At this point, we expect: • A full written diagnosis with proper documentation and photos • A clear explanation for the conflicting information we’ve received • A concrete plan for resolution, including when and how the vehicle will be repaired or returned More

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Excellent service the salesman was helpful patient and kind. He didn't force anything on us. kind. He didn't force anything on us. More

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THIS LOCATION STOLE MY MONEY AND DESTROYED THE RESALE VALUE OF MY CAR. What Kia won't tell you is the resale value of your car will plumet once its off the lot since they don't know how to fix the securi VALUE OF MY CAR. What Kia won't tell you is the resale value of your car will plumet once its off the lot since they don't know how to fix the security issues associated with their cars. My wife's 2020 Kia and my 2019 Forte have been cur in half due to all of the KIA BOY BREAK INs that have been occurring and the company will do nothing to fix it until your car gets destroyed. Then, when I took it to the dealership, they couldn't even replace my key fob and now I have to unlock my car with a key fob and start my car with a spare key, destroying the resale value of my car and screwing me over in the process. No problem. Im coming up there in the next couple of weeks and expect some definite answers. DONT BUY ANY KIAS FROM THIS COMPANY. More

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The service was excellent, thanks guys for everything. I would definitely comeback for my break pads change. I would definitely comeback for my break pads change. More

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I drive 55 miles BY CHOICE to support Kia of Plano, they get it done no excuses. AND I’ve watched the service department handle people with those 3rd party warranties with courtesy and patience. get it done no excuses. AND I’ve watched the service department handle people with those 3rd party warranties with courtesy and patience. More

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Service and customer service is always top notch. I would definitely recommend going to KIA for your car repairs. I would definitely recommend going to KIA for your car repairs. More

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Worst service EVER. Have our car in service for the second time for manufacture recall. The car is there for the second time because of their failure to service the car Have our car in service for the second time for manufacture recall. The car is there for the second time because of their failure to service the car correctly the first time it was brought in for recall. Car has been in the service bay for over a week. Cannot get a return phone call from service, customer service or a General Manager for an update. We have left messages numerous times with no response. Refusal to give a loaner/ rent car to a working single mother of 4 children while car is there. Jose Marquez lied and said we had to prove oil changes showing receipts required by our warranty to receive service for the recall. (Warranty has NOTHING to do with a manufacture recall) Will never buy a car from Kia again because of this experience. Customer service and communication is the worst. More

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I saw them Making the point inspection on my vehicle and that gave me confidence that gave me confidence More

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Great experience! Michael was amazing to work with! Norm in finance made the transaction easy. All and all very pleasant expieremce . Michael was amazing to work with! Norm in finance made the transaction easy. All and all very pleasant expieremce . More

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Buyer Beware. Poor Service Center, Bought a used car in 2018. The engine died in 2022. Average service center waits, 3 weeks. Worst car buying experience ever. Sol Poor Service Center, Bought a used car in 2018. The engine died in 2022. Average service center waits, 3 weeks. Worst car buying experience ever. Sold a car with missing parts. Was given a warranty. Been having issues 2-3 times a year ever since. I have good credit. Their service center treats me poorly, specifically KIRK. After owning three KIAs, I bought a Nissan so I never have to deal with KIRK ever again. Their service center guys are rude, overworked, and don't care about their customers and they've been there for years. You'll have to deal with them forever. More

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