I spoke with Service 4 days after receiving my RAM, the
guy I spoke with (Elliott), treated me like I was an idiot and told me I should not be re-seating my fuses to try and solve the issue with the Infota
guy I spoke with (Elliott), treated me like I was an idiot and told me I should not be re-seating my fuses to try and solve the issue with the Infotainment screen (blank screen) that I was having. I told him that I have been working on cars at home (including transmission and engine rebuilds) and that I was very proficient in electronics. I build my own electronic charging equipment...... I know a lot about electronics and autos.
I mentioned that I had watched some youtube videos to attempt to find out if others were having the same issues. Thats how I found out fuses are not seated correctly from the factory under the hood. I found MANY fuses that were loose under the hood of my RAM, however that did not fix the issue.
I tried the following first:
- soft reset to infotainment sytem by holding the power button (did not fix)
- power off truck, back on again (did not fix)
- reset the loose fuses under the hood (did not fix and likely not related to Infotainment)
- disconnected the battery (this fixed my issue for now)
I said I am not your "average" do it yourself mechanic.... I am just wondering if this is common and if there is a recall or something missed on my truck.
He told me "I know you have been talking for 7 minutes" which I thought was VEERY condescending.
I was just trying to help diagnose this issue, and I mentioned that I was not trying to act like i know more than him on the call. He seemed frustrated with me, so I just ended the call.
I just spent $60,000 on a truck, I don't need to be treated like the enemy.
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by BRYANDTE
Verified Customer
Verified Customer
May 19, 2026 -
Tanner Motors responded
Thank you for taking the time to share your experience and for the detailed explanation of the issue you encountered. We sincerely apologize that your interaction with our service department left you feeling dismissed and frustrated. That is never the experience we want for our customers, especially after such a major purchase.
We absolutely appreciate customers who are knowledgeable and proactive, and it’s clear you took thoughtful steps to troubleshoot the issue before reaching out. Your feedback regarding both the infotainment concern and the communication during the call is important to us, and we will be addressing it internally with our team.
We understand your frustration, and we agree that you should feel supported, respected, and valued throughout your ownership experience. We’re glad disconnecting the battery temporarily resolved the issue, but we would still like the opportunity to properly inspect the truck and ensure there are no underlying concerns or available updates related to the infotainment system.
Please feel free to reach out to us directly so we can assist further and work toward restoring your confidence in our team. We truly appreciate your business and the opportunity to make this right.
May 20, 2026 -
BRYANDTE responded
I appreciate the response, and I have not had ANY more issues since disconnecting, and reconnecting the battery. I have put about 400 miles on the truck since the issue happened.
My RAM is currently with your dealership getting a spray in bedliner installed. (I believe today)
If you would like to check the truck for updates, or perform any "diagnostics" please feel free to do so before I pick it up.
Thanks again!
I do appreciate your help.
Bryan
Salesman was very helpful.
Process was easy from start to finish and fast. Would recommend
Process was easy from start to finish and fast. Would recommend
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by JENNIFER@SPECTRUMEB.COM
Verified Customer
Verified Customer
Apr 22, 2026 -
Tanner Motors responded
Jennifer,
Thank you for the kind words. Easy and Fast, Helpful sales person! Thanks again Team Tanner
Jeff and Shane were very professional and friendly.
We will keep Tanner in mind for future purchases.
We will keep Tanner in mind for future purchases.
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by t_hanson12
Verified Customer
Verified Customer
Nov 24, 2025 -
Tanner Motors responded
t_hanson12
Thank you for the great review, and enjoy your used Jeep! thanks again Team Tanner
Friendly, fast and professional.
The folks at Tanner make the buying experience comfortable and enjoyable.
The folks at Tanner make the buying experience comfortable and enjoyable.
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by DANIEL.REYNOLDS41
Verified Customer
Verified Customer
Sep 30, 2025 -
Tanner Motors responded
Daniel,
Team Tanner Thanks you for the 5 star review, Enjoy your RAM!
This is my third lease from tanner.
Everything went smoothly love my 2025 Jeep compass.
Everything went smoothly love my 2025 Jeep compass.
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by PATJO
Verified Customer
Verified Customer
Other Employees Tagged:
Jason Colbaugh
Jul 14, 2025 -
Tanner Motors responded
Thank you for your patience in waiting for you 2025 Jeep to arrive, Enjoy it and see you when its time to lease again. But remember we are here if you have any questions. Thanks Team Tanner
Great experience with Jeff Obrycki and Chad Razinski.
They were efficient and got our deal completed quickly.
They were efficient and got our deal completed quickly.
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by SLATJ
Verified Customer
Verified Customer
Jun 25, 2025 -
Tanner Motors responded
Thanks for the 5 stars for the team! Quick efficient, 5 stars across the board Thanks for the 5 stars
Easy to work with and very friendly staff!
We were recommended by family and we can see why
We were recommended by family and we can see why
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by KMGROSZ28
Verified Customer
Verified Customer
Mar 17, 2025 -
Tanner Motors responded
Great to hear, we love when family recommends family! Enjoy your Ford!
so far so good.
have not ben in the car much yet, just got out of clinic.
But looks great.
have not ben in the car much yet, just got out of clinic.
But looks great.
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by CHARLIE.SUE.TRAVEL
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Glen Ertl
, Tony Banse
Feb 11, 2025 -
Tanner Motors responded
5 Stars! Enjoy the new ride! Thanks again from the team at Tanner Motors!
Great service and friendly staff.
Will continue to do business here always. Thank you Tanner Motors
Will continue to do business here always. Thank you Tanner Motors
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by jeff.heinlen
Verified Customer
Verified Customer
Nov 25, 2024 -
Tanner Motors responded
Thanks for the kind words Jeff we appreciate!
Great teamwork!
I never felt pushed for a decision or a car. Jeff was informative and respectful.
I never felt pushed for a decision or a car. Jeff was informative and respectful.
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by LMGALL
Verified Customer
Verified Customer
Oct 24, 2024 -
Tanner Motors responded
Informative, Respectful, and not pushy! 5 stars all around! thanks for the kind words!!