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Jeffrey Purnell
21 Reviews
21 Reviews
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21 Reviews of Jeffrey Purnell
September 08, 2025
It was very smooth service and thanks to JP who did everything good. Thank you JP everything good. Thank you JP More
by amirv
Verified CustomerOther Employees Tagged: Taylor Berry
August 25, 2025
Very good experience it was my first visit and I will be back. Yes indead back. Yes indead More
by jamesharon1
Other Employees Tagged: Morgan Keeten, Erik Lett, Taylor Berry, Nadia Roth, Nicholas Howes, Daniel Lacker, Betty Sidbeck, Jaedin Smith
August 19, 2025
Jeffrey was awesome. He has great customer service. He explained everything about my car and what future service I will need to get and I appreciated that he told me all He has great customer service. He explained everything about my car and what future service I will need to get and I appreciated that he told me all that. He's a great asset to your customer service department. More
by Victoria.r.barr
August 03, 2025
customer service was definitely in total satisfaction wait time was accurate and jeffrey service representative was excellent in providing ensuring quality performance to my needs. Thank you wait time was accurate and jeffrey service representative was excellent in providing ensuring quality performance to my needs. Thank you More
by kepi_671
July 24, 2025
It took over 6 weeks to get an appointment. The service took over 8 hours. The price was rather high in addition to a charge for using my credit card. However, JP was great and informed. The service took over 8 hours. The price was rather high in addition to a charge for using my credit card. However, JP was great and informed. More
by jovannacw
July 18, 2025
JP was incredibly helpful and worked to get my warranty to cover some of the issue. He was responsive and kept me up to date on what was happening. to cover some of the issue. He was responsive and kept me up to date on what was happening. More
by None25
Other Employees Tagged: Morgan Keeten
July 14, 2025
JP is friendly, knows Kia's, and was respectful of my questions and time. I appreciate his recommendations and felt valued as a customer. questions and time. I appreciate his recommendations and felt valued as a customer. More
by TRACYEKAY
Other Employees Tagged: Morgan Keeten
July 11, 2025
I was excited to come in, everyone was so friendly on the phone and in the past, however looking retrospectively I am extremely disappointed. I feel lied to and deceived as a customer and as though my inexpe phone and in the past, however looking retrospectively I am extremely disappointed. I feel lied to and deceived as a customer and as though my inexperience with auto maintenance/repairs was being preyed upon. I went in initially for a free recall related service and ended up leaving nearly $800 in the hole. They performed an oil change which I did not consent to and used fear mongering regarding "failures in my vehicles integrity and/or safety" to sell me new parts at over 3 times the cost that a normal automotive servicer might (I called my normal guy immediately after my poor experience at Kia of Everett). And the worst part is everyone at Kia was smiling so genuinely and I truly believed they had my best interests at heart when really I was just a foolish piggybank they could empty on their every whim. More
by AJohnson170
June 30, 2025
JP was friendly, thorough and helpful in getting the ignition install done. He offered a Lyft to a coffee shop while I waited. He went over each item on the mechanics list, making sure I understood with ignition install done. He offered a Lyft to a coffee shop while I waited. He went over each item on the mechanics list, making sure I understood without pressuring me to have the work done. He was informing me , not selling me. Thank you, JP. More
by None25
