Jen Falcon
Jen Falcon at Performance Chrysler Dodge Jeep Ram Columbus

Jen Falcon

Marketing Director

Performance Chrysler Dodge Jeep Ram Columbus

1130 Automall Drive
Columbus, OH 43228

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4.7
15 Reviews
4.7

15 Reviews

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15 Reviews of Jen Falcon

July 02, 2026

Dealership Rating
Employee Rating

My service advisor was helpful, efficient and placed my vehicle in position for an oil change quickly. The mechanic sent me a video of the service being performed in real time. Paid my bill and out the doo More

by ronleavitt.tx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lenny Jo

Jul 02, 2026

Performance Chrysler Dodge Jeep Ram Columbus responded

Thanks for noting Jen’s efficient support and for appreciating the live video updates during your Ram’s oil change. We’re glad the process was smooth from start to finish. We look forward to helping you next time!

June 28, 2026

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Employee Rating

Excellent service and good customer service also friendly valet personnel it's like home when went their More

by hlibaax4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anne

Jun 28, 2026

Performance Chrysler Dodge Jeep Ram Columbus responded

It’s great to know our valet team made your Chrysler service feel like home. Thank you for the five-star rating and we hope to assist you again soon.

June 20, 2026

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Employee Rating

Friendly, knowledgeable and customer focused. No high pressure sales. The entire process was seamless better than I have ever experienced. More

by Lmvikings72
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Will, Jordan, Keith

Jun 21, 2026

Performance Chrysler Dodge Jeep Ram Columbus responded

Thank you for recognizing our team's customer focus and knowledge. We're glad the process was seamless for you at Performance Chrysler Jeep Dodge Ram Columbus. Your feedback is appreciated.

June 05, 2026

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We had a great experience at Performance. My wife and I wanted to trade in her old Jeep. Mike Cooper worked with us over the phone and via text. We picked the Jeep, got the numbers (which wer More

by John Russell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Cooper

Jun 06, 2026

Performance Chrysler Dodge Jeep Ram Columbus responded

Thank you for sharing your experience with Performance Chrysler Jeep Dodge Ram Columbus. We appreciate your referrals and are glad our team could assist you smoothly.

June 02, 2026

Dealership Rating
Employee Rating

They used to care about the customer but not anymore they are terrible - been a customer for over 20 yrs sad… More

by Mbi2
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Jun 03, 2026

Performance Chrysler Dodge Jeep Ram Columbus responded

Hello, We value customer satisfaction and appreciate you sharing your feedback. I would like the chance to speak with you about the level of customer service you received from our team during your recent visit. Could you please email your preferred contact information to me? Thank you, Chris Manofsky General Sales Manager cmanofsky@performancecdj.com Performance CDJ Family

May 30, 2026

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Employee Rating

The experience went smoothly and the service was professional. The staff weren’t pushy like other dealerships. More

by nicoleraeburdine
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 31, 2026

Performance Chrysler Dodge Jeep Ram Columbus responded

Thank you for sharing your experience. We're glad our team's approach met your expectations. We appreciate your feedback at Performance Chrysler Jeep Dodge Ram Columbus.

May 26, 2026

Dealership Rating
Employee Rating

Very friendly and professional. Waited a little longer than expected but got a car wash as well so it was worth it! More

by Katarina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 26, 2026

Performance Chrysler Dodge Jeep Ram Columbus responded

Thanks for mentioning our team’s friendly and professional approach. We appreciate your patience and are glad the car wash helped make the extra time worthwhile. Enjoy your Jeep Grand Cherokee, and we hope to see you again soon.

May 19, 2026

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Employee Rating

Chris was very helpful and always kept me updated on the progress of my car. I appreciate it. More

by pelegrin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris

May 19, 2026

Performance Chrysler Dodge Jeep Ram Columbus responded

Thank you for recognizing our team's efforts. We appreciate your feedback and are glad to hear you felt informed throughout the process at Performance Chrysler Jeep Dodge Ram Columbus.

May 13, 2026

Dealership Rating
Employee Rating

I walked in asking a question while they were doing service in my car. As I approach a salesman, he’s more of a appraisal agent nickname juice. I asked him my question and he follow up with a whole inf More

by Ana
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Juice

May 13, 2026

Performance Chrysler Dodge Jeep Ram Columbus responded

Thank you for sharing your positive experience with our appraisal team and service department. We’re delighted our staff provided detailed information, tailored options, and answered all your questions while your vehicle was in for service. We appreciate you choosing a new Jeep and for the 5-star rating.

April 18, 2026

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Employee Rating

Awesome service. They got me in and out within a reasonable time. Just in service was great. More

by pmolex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jess

Apr 18, 2026

Performance Chrysler Dodge Jeep Ram Columbus responded

Jen and our service team were happy to get your Ram 1500 back on the road promptly. Thank you for highlighting our quick turnaround. We look forward to your next visit.

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