Jena Jacobsen

Jena was great! No pressure. Great customer service and was completed In a timely manner TRhodes No pressure. Great customer service and was completed In a timely manner TRhodes More

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Jena was great! Kind. Followed up with us appropriately, gave us the space and time to think, answered questions, listened intently and worked hard to meet our nee Kind. Followed up with us appropriately, gave us the space and time to think, answered questions, listened intently and worked hard to meet our needs. More

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I had a fantastic experience purchasing my new car at Andrews Cadillac, Mt. Juliet,Tn! From the moment I drove into the dealership. The team was welcoming, professional and genuinely helpful. Jenna, my Andrews Cadillac, Mt. Juliet,Tn! From the moment I drove into the dealership. The team was welcoming, professional and genuinely helpful. Jenna, my sales person, made the process easy and pressure free, she answered all my questions with patience and knowledge to help find the perfect car for me!! Business Manager, Joe, made everything simple and stress free. He clearly explained all options and I felt confident throughout the process. The entire experience was smooth, and I drove away in my new to me Cadillac XT5, feeling excited and grateful!! I would ABSOLUTLEY recommend Andrews Cadillac to anyone looking for a new to you vehicle! Thank you Andrews Cadillac Team! Superior Service More

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My words are worthless trying to explain the positive experience I had with the Andrews Cadillac Team. I made contact with sales consultant Jena, when I entered the facility and stated why I was there. experience I had with the Andrews Cadillac Team. I made contact with sales consultant Jena, when I entered the facility and stated why I was there. Jena demonstrated superior knowledge concerning the Cadillac CT5 I wanted to test drive. We test drove two vehicles which were a 2025 and 2024 CT5. Despite their interior drivers layout being different, Jena clearly understood both vehicles as demonstrated by answering all questions without referencing material. Jena clearly understands self induced decision making pressure as she offered several times to step away as my wife and I discussed our desire. There was not any attempt to pressure or sway our decision into either of the vehicles. Jena professionally and patiently answered all questions which allowed us to make a choice. I don’t haggle dealers over their prices and I felt the sticker price was well stated. Then came Joe, the business manager . He conducted the financial side of the process. He was smiling from the moment he walked up for introduction to the time we departed. The companies use of technology concerning all the document signing requirements was excellent. Joe answered all questions and communicated clearly concerning clarification. He displayed additional options concerning warranty and accepted my decision with no pressure applied. This Cadillac Team is worthy of the highest approval rating a consumer can provide. I will return at some point for a Cadillac SUV because I’m extremely proud to be a new Cadillac owner supported by this family team. (Meaning, without doubt I felt welcomed like family) I’m writing this without previously reviewing other consumer reports concerning this particular Cadillac Team. I was so impressed, I returned to Andrews Cadillac of Mount Juliet, TN, the next day. I wanted to share my positive experience. I encountered Stanley and requested the Sales Manager. He didn’t ask why or question my purpose. He simply honored my request and took me to Shane, the Sales Manager, with whom I relayed my exceptionally positive experience. I know you can’t please everyone, I’m a Veteran of the U. S . Military and I have served on multiple teams. I’m extremely happy with my first ever Cadillac purchase and I’m looking forward to my interaction with the Andrews Cadillac Team of Mount Juliet. I greatly appreciate the atmosphere of the facility. More

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Staff very professional and facility very clean. Truth to their word and transparency with customer. Truth to their word and transparency with customer. More

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The sales representative very professional, ready to answer questions, knows the answers answers . The place very clean and organized. The process very smooth and easy to navigate through the entire tim answer questions, knows the answers answers . The place very clean and organized. The process very smooth and easy to navigate through the entire time.. More

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FWalked in a met Jena. From initial "what's important to you in your new vehicle" through tracking the build and the final vehicle walkthrough, Jena was full engaged. An From initial "what's important to you in your new vehicle" through tracking the build and the final vehicle walkthrough, Jena was full engaged. An excellent sales experience! When we brought the car in for application of the diamond ceramic coatings, the service organization was polite and helpful and I was quickly out in my loaner vehicle. After five years of Tesla app-only support and service, having a local dealership that likes people is such a pleasure. I whole-heartedly recommend Andrew Cadillac in Mt. Juliet. More

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Jena was great! Took her time with us, with zero pressure. I highly recommend her to anyone looking for a new car. Took her time with us, with zero pressure. I highly recommend her to anyone looking for a new car. More

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Jena was very prompt in answering my questions. She was a pleasure to do business with. Helpful in every way. The rest of the team was very good as well. She was a pleasure to do business with. Helpful in every way. The rest of the team was very good as well. More

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Happy, satisfied, grateful. Jenna always makes me feel like a valuable person. No matter what time I text or call her she is always helpful Jenna always makes me feel like a valuable person. No matter what time I text or call her she is always helpful More

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