My honest experience.
Nice dealership. i was impressed with the garage and service, and how they took a video of explanation of work. Although I bought a Brand new Ram 202
Nice dealership. i was impressed with the garage and service, and how they took a video of explanation of work. Although I bought a Brand new Ram 2026 big horn with 30 miles on it. After my first visit back to the dealership for a couple dings that the dent guy was supposed to pop out, but missed the most noticeable 1. Then my driver of the vehicle advised me of the wheel pulling to right a bit. I called in to note that. Upon my first oil change at 5000 miles I was charged for the alignment. I dont feel as i should of been. Overall seems to be a great place to buy a vehicle.
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by CAM032211
Verified Customer
Verified Customer
Other Employees Tagged:
Jeremy Annis
Feb 01, 2026 -
Spitzer CDJR St Marys, LLC responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Kind, considerate, knowledgeable.
The video tape of the diagnosis was pretty impressive. Quick ordering of tires and parts.
The video tape of the diagnosis was pretty impressive. Quick ordering of tires and parts.
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by jgalsick
Verified Customer
Verified Customer
Service Price Transparency
Jan 28, 2026 -
Spitzer CDJR St Marys, LLC responded
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Spitzer CDJR St Marys, LLC.
They were very thorough and kind.
They were all very polite and courteous. Thank you for the excellent service
They were all very polite and courteous. Thank you for the excellent service
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by leomoose814
Verified Customer
Verified Customer
Other Employees Tagged:
Jeremy Annis
Jan 28, 2026 -
Spitzer CDJR St Marys, LLC responded
Thanks for sharing about your experience with Spitzer CDJR St Marys, LLC. We appreciate your business and hope to see you again soon!
awesome job they were very informative and helpful.
great communication as well. would definitely recommend anyone to use their services.
great communication as well. would definitely recommend anyone to use their services.
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by MCMACKIN214
Verified Customer
Verified Customer
Other Employees Tagged:
Jeremy Annis
Jan 24, 2026 -
Spitzer CDJR St Marys, LLC responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
This is the first service appointment I was extremely
unhappy with. Poor communication about pricing and unexpected/unnecessary charges. I hope they do better in the future.
unhappy with. Poor communication about pricing and unexpected/unnecessary charges. I hope they do better in the future.
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by FUGJOD
Verified Customer
Verified Customer
Service Price Transparency
Jan 17, 2026 -
Spitzer CDJR St Marys, LLC responded
Thank you for taking the time to share your feedback. I’m very sorry to hear that your recent service visit did not meet the standard you’ve come to expect from us.
Clear communication—especially regarding pricing and recommended services—is extremely important, and it’s disappointing to learn that this fell short during your appointment. This is not the experience we aim to provide, and I appreciate you bringing it to our attention so we can address it with our team and improve moving forward.
I would welcome the opportunity to review your visit in more detail and see how we can make this right. Please feel free to contact me directly so we can discuss your concerns.
Thank you again for your honest feedback. We truly value your business and hope to earn back your confidence in the future.
Jason Herbstritt - General Manager Spitzer CDJR St. Marys
It’s a lot better than the service you got 40 years ago ,
great to see the video of the service
great to see the video of the service
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by JAMESTRUSSELL65
Verified Customer
Verified Customer
Service Price Transparency
Jan 14, 2026 -
Spitzer CDJR St Marys, LLC responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Very professional and knowledgeable .
They provided information in a way a lay person could understand.
They provided information in a way a lay person could understand.
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by robbiechiappelli
Verified Customer
Verified Customer
Service Price Transparency
Jan 13, 2026 -
Spitzer CDJR St Marys, LLC responded
Thanks for sharing about your experience with Spitzer CDJR St Marys, LLC. We appreciate your business and hope to see you again soon!
The staff are always friendly and very helpful.
My concerns are always addressed in a timely and respectful manner.
My concerns are always addressed in a timely and respectful manner.
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by chelruss220
Verified Customer
Verified Customer
Other Employees Tagged:
Jeremy Annis
Jan 12, 2026 -
Spitzer CDJR St Marys, LLC responded
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Service people are nice.
Wish they would stop trying to pressure things like premium oil, wheel alignments, brake fluid flushing, etc. I'll let you know when I want to buy so
Wish they would stop trying to pressure things like premium oil, wheel alignments, brake fluid flushing, etc. I'll let you know when I want to buy something.
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by SUSY2877
Verified Customer
Verified Customer
Other Employees Tagged:
Jeremy Annis
Jan 12, 2026 -
Spitzer CDJR St Marys, LLC responded
Thank you for choosing Spitzer CDJR St Marys, LLC. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
The people that are communicating from the service
department do not seem to have a knowledge of what they’re recommending and do not seek out answers when I asked. They’re more concerned about up sel
department do not seem to have a knowledge of what they’re recommending and do not seek out answers when I asked. They’re more concerned about up selling a spray for the vents, then communicating why the alignment was off. There’s been a clerical error on our account that we have been attempting to get them to fix for more than a year. It’s just an overall lack of ownership and motivation from the staff in the service area.. We’ve been a client for more than 10 years and we are considering switching.
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by seth37
Verified Customer
Verified Customer
Service Price Transparency
Jan 07, 2026 -
Spitzer CDJR St Marys, LLC responded
Thank you for taking the time to share your concerns with us. I want to sincerely apologize for the experience you’ve had with our service department. What you’ve described is not the level of service we aim to provide—especially to a client who has trusted us for more than 10 years.
You are absolutely right to expect clear, knowledgeable communication from our team. We take your feedback seriously regarding the lack of explanation around the alignment issue and the perception that sales recommendations were prioritized over addressing your questions. That is not acceptable, and I will be addressing this internally with our service staff.
I’m also very concerned to hear about the ongoing clerical error on your account. A year-long issue is far too long, and we take full responsibility for the lack of resolution. This reflects a breakdown in ownership on our end, and I apologize for the frustration it has caused.
Your loyalty matters greatly to us, and we do not want to lose your trust or your business. I would appreciate the opportunity to personally review your account, ensure the clerical issue is fully corrected, and discuss the alignment concern in detail so all your questions are answered properly.
Please feel free to contact me directly at your convenience so we can work toward a resolution and restore your confidence in our service.
Thank you again for your honesty and for giving us the opportunity to improve. - Jason Herbstritt - GM
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2 yrs, 5 mos
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