Jeremy Doolen

Had an 8 o’clock appointment got there at 7:45. Jeremy greeting me and got me started. He was very courteous and professional. Kept me informed the whole time that I was there in and out in an hour Jeremy greeting me and got me started. He was very courteous and professional. Kept me informed the whole time that I was there in and out in an hour and 20 minutes. Fantastic service. More

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The staff i worked with were very courteous and helpful. I had extensive amount of work done and the kept me abreast of everything that was going on. They answered all my questions i had satisfactorily a I had extensive amount of work done and the kept me abreast of everything that was going on. They answered all my questions i had satisfactorily and i was very appreciative of the staff and the service i received! More

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True red carpet treatment! ! Everyone was very welcoming, amazing & friendly!! Highly recommend them for all service needs!! Yesenia & Carlos my service advisors are truly amazi ! Everyone was very welcoming, amazing & friendly!! Highly recommend them for all service needs!! Yesenia & Carlos my service advisors are truly amazing people… went above & beyond!! More

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The service team is great. Colby always takes the time to answer any questions I may have. He is knowledgeable, friendly, and always goes the extra mile to ensure customer sati Colby always takes the time to answer any questions I may have. He is knowledgeable, friendly, and always goes the extra mile to ensure customer satisfaction. More

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From the time I first purchasing my XQ80 I WAS Impressed. Service was great. The technicians and other staff were amazing. Very polite, professional and very knowledgeable. I will be serving my vehicle w Service was great. The technicians and other staff were amazing. Very polite, professional and very knowledgeable. I will be serving my vehicle when needed. I highly recommend to everyone to San Antonio Infinity. Lanita S More

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The dealership was nice and the customer service was amazing will definitely be going back again amazing will definitely be going back again More

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This dealership has been amazing since the day I drive my car off the show room floor. The service team is also fantastic with concierge service and quick turnaround time. Thank you Grubbs Infiniti for every car off the show room floor. The service team is also fantastic with concierge service and quick turnaround time. Thank you Grubbs Infiniti for everything! More

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Very pleasant experience. The manager was very courteous and informative. My car looked great after it was washed. Thank you very much. The manager was very courteous and informative. My car looked great after it was washed. Thank you very much. More

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Was a excellent service thank you'll you'll change my oil and filter NO CHARGE and filter NO CHARGE More

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Jeremy with the service dept is the WORST manager I have ever dealt with. They kept my car for an oil change and a simple warranty issue over 3weeks, then charged me double the amount in the contract for th ever dealt with. They kept my car for an oil change and a simple warranty issue over 3weeks, then charged me double the amount in the contract for the loaner car cleaning fee. I asked for a free detail of my car to make up for the wait. When I picked up my car, after 21 days, my car had not even been wiped down much less detailed. When asked to speak with his manager, Jeremy informed me that would not be happening and would not let me talk to anyone else. Additionally, my car was very shaky and loose and drove horribly when i got it. I will never buy from Grubbs again because of Jeremy Doolen and the horrific service dept. More

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