Jeremy Kaufmann

I drive from another city, had scheduled appointment. Upon arrival few minutes late. No problem, wrote up work order took my keys and BAM performed the scheduled service. After completion explained all t Upon arrival few minutes late. No problem, wrote up work order took my keys and BAM performed the scheduled service. After completion explained all that was done on work order. I was back in my Ford vehicle and on my way home. Flawless event! More

by 1973mjk Verified Customer Verified Customer

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Last minute quick action that left us very satisfied. Thank you so much for all the help. Thank you so much for all the help. More

by synripper Verified Customer Verified Customer

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Most of the staff are wonderful. I have been a loyal customer at westown for last 11 years. I have been a loyal customer at westown for last 11 years. More

by mdhauck Verified Customer Verified Customer

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Always great service and very personable and great team They always ask questions to be sure I am satisfied! They always ask questions to be sure I am satisfied! More

by dancarie2 Verified Customer Verified Customer

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My service experience was fast and friendly. They were on time and got done what was needed. They were on time and got done what was needed. More

by Rich Verified Customer Verified Customer

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I would recommend this dealership. I can drop my car off and get what need done and pick my car up after work. This makes it very convenient. Don't have to take time off. I can drop my car off and get what need done and pick my car up after work. This makes it very convenient. Don't have to take time off. More

by bethwithers7718 Verified Customer Verified Customer

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They were kind, Service quick clarified the work that was done! The service man was kind and willing to answer questions! done! The service man was kind and willing to answer questions! More

by Patti Verified Customer Verified Customer

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We have purchased 3 Lincoln Aviators since 2021 from Westown Ford-Lincoln. Vicki was the first person we encountered while driving through the dealership looking specifically for an Aviator. To say she Westown Ford-Lincoln. Vicki was the first person we encountered while driving through the dealership looking specifically for an Aviator. To say she was WONDERFUL, is an understatement!!! We purchased the Red Carpet Metallic 2020 Aviator from Vicki. To say Vicki is an outstanding person in every aspect is really not touching the adjectives I should be using. Honestly, from Michael in the Service Department to Jim Birdsell & pretty much everyone we have encountered is “ EXCELLENT “ & extremely helpful!! Ciera is also a great asset to the dealership from assisting a client, selling vehicles, & now working in Finance. An AWESOME DEALERSHIP, wouldn’t even think of purchasing a Lincoln anywhere else. We love Vicki & Ciera so much we suggested our son purchase a 2025 Ford Explorer Platinum from Vicki. Ciera assisted with financing & also took some photos for me to send my son who lives in Springfield, IL. & works in Lincoln, IL… More

by Celia Marie Verified Customer Verified Customer

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Always great service at Westown Ford! The Service Managers are easy to work with and ensure you’re kept aware of any issues. They have a nice waiting room and get your vehicle serviced The Service Managers are easy to work with and ensure you’re kept aware of any issues. They have a nice waiting room and get your vehicle serviced promptly. More

by Cornboy98 Verified Customer Verified Customer

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I can always trust the people I deal with. The sales staff, service advisors and mechanics. They are all very professional and treat me like a customer, not just a sale or money spent on maint The sales staff, service advisors and mechanics. They are all very professional and treat me like a customer, not just a sale or money spent on maintenance or repairs. They actually go above and beyond for me. I truly appreciate everyone that works there. More

by sjfdlieu7 Verified Customer Verified Customer

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