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Jerry Cousin
7 Reviews
Dealership Experience
3 yrs, 8 mos
Languages Spoken
English
7 Reviews of Jerry Cousin
January 20, 2025
Report this company to the Illinois Attorney General, the FTC, and the Department of Revenue for potential tax fraud. This company ran my credit seven times without my consent. I came with my own pre-appr FTC, and the Department of Revenue for potential tax fraud. This company ran my credit seven times without my consent. I came with my own pre-approval letter specifying the bank I wanted to use, yet they disregarded my instructions and sent my information to multiple lenders. They also charged me over 11% in sales tax, which exceeds the legally allowable sales tax rates in Illinois. Additionally, they included add-on fees that were not disclosed on their website, which violates the Illinois Vehicle Advertising Regulations (Illinois Administrative Code Title 14, Section 475.590). Please do yourself a favor and shop somewhere else. This business operates unethically and should be held accountable for their deceptive practices. More
by FadiylaW
Other Employees Tagged: Sandi Negrau , Donnie and Keke
December 01, 2022
Fair practice but needs better lenders to help financing your cars Otherwise good customer service. your cars Otherwise good customer service. More
by Jc106719
Verified CustomerOther Employees Tagged: Brianna Modugno, Will Smith, Tricia Cruz, Hunter Eade , Chris Campos
September 06, 2022
Bill Sumner in the Gurnee VW Service Department is professional and as prompt as he can be. As a long time customer I’ve noticed over the years that the turnover rate has excelled higher than any busi professional and as prompt as he can be. As a long time customer I’ve noticed over the years that the turnover rate has excelled higher than any business I’ve worked with, with the exception of the sales and parts department. I hope Bill stays, he clearly knows what he’s doing. More
by cswanson
Other Employees Tagged: Bill Summer
August 12, 2022
Showed me the wrong vehicle. Service department not super professional. Sales manager fired a day after I purchased my vehicle. Price quoted was not full price after they told me Service department not super professional. Sales manager fired a day after I purchased my vehicle. Price quoted was not full price after they told me about all the great things they had already added to the car. Upfront pricing and sales people that understand which vehicle they are selling you would be welcome. I think I will buy from CarMax next time. More
by SPAETH.TRAVEL
Other Employees Tagged: Will Smith, Bill Summer
August 05, 2022
Very helpful salesman and manager. Pleasant and courteous. The only negative reason why I didn’t give it a five is because I was sold a LoJack policy and I really did not understand wh Pleasant and courteous. The only negative reason why I didn’t give it a five is because I was sold a LoJack policy and I really did not understand what I was buying. I thought it was part of the manufacture navigation system. It is still not employed. I did make an appointment with a sales person to come back to the show room and have him help me download it but I was unable to make my appointment so that part is on me. More
by JEANETTEGIAMBALVO
Other Employees Tagged: The excellent sales person was a young man who was new to the company and drove a red sports car. Sorry I don’t remember his name.
August 04, 2022
Had a great experience Jerry Cousin was awesome as well as Cameron to find me the car I wanted. Everything went smoothly. as Cameron to find me the car I wanted. Everything went smoothly. More
by LSCHULZ03
Other Employees Tagged: Cameron Owen
August 03, 2022
Treated, fairly and was in and out in about 1-1/2 hours! Thank you Thank you More
by TONIBEAMS
Other Employees Tagged: Cristian Vega, Sandi Negrau
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