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Jerry Trotter
Jerry Trotter
SERVICE MANAGER
Matthews Chrysler Dodge Jeep Ram of Great Bend
447 River Ln
Susquehanna, PA 18847
26 Reviews
Dealership Experience
4 yrs, 9 mos
Industry Experience
5 yrs, 9 mos
Languages Spoken
English
26 Reviews
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26 Reviews of Jerry Trotter
December 22, 2025
As usual, the best service around! Staff is always professional and courteous. Just a great experience A -PLUS Staff is always professional and courteous. Just a great experience A -PLUS More
by pomeroyralph
Verified CustomerOther Employees Tagged: Dan Lake, Matthew Gregory , Tom Donovan
December 16, 2025
Very good service but disappointed that the factory warranty did not cover the wheel bearing replacement. It was covered thru the extended warranty but I had to pay $100 deductible. I am going to c warranty did not cover the wheel bearing replacement. It was covered thru the extended warranty but I had to pay $100 deductible. I am going to contact Jeep to find out why it was not covered under the factory warranty. I was within the time and mileage period. More
by Sierra17
December 14, 2025
Very good service but was not happy with paying a $100 deductible for work that should have been covered by the factory warranty. Will be contacting Jeep concerning the charge. deductible for work that should have been covered by the factory warranty. Will be contacting Jeep concerning the charge. More
by Sierra17
October 15, 2025
Great service they get you right in and write out a very good service and the guys are very knowledgeable good service and the guys are very knowledgeable More
by loomis_ted
Other Employees Tagged: Dan Lake, Matthew Gregory
October 04, 2025
They were very friendly an made sure we got everything that was due to us The offers an service department was great. The sals men were friendly an new what they were selling. that was due to us The offers an service department was great. The sals men were friendly an new what they were selling. More
by ccuevas1
Other Employees Tagged: Tom Donovan, Dan Lake, CJ O'Brien , Jacob coviello
September 08, 2025
Matthews since day one has always been on top of their game. My old car broke and I needed something quick. I told them what I really wanted. And Matthews found the Jeep I wanted. I have put 85,000 miles game. My old car broke and I needed something quick. I told them what I really wanted. And Matthews found the Jeep I wanted. I have put 85,000 miles on my Gladiator and loved every mile. Thank You Matthews for everything you have done for me. More
by ccat_communication
Other Employees Tagged: Dan Lake, Matthew Gregory
September 04, 2025
Your staff was Very professional and the service was complete with in an hour. Will recommend to friends and family! complete with in an hour. Will recommend to friends and family! More
by padmjd84
Other Employees Tagged: Dan Lake, Matthew Gregory
September 02, 2025
Exceptional service experience! I highly recommend Matthews. Friendly, knowledgeable and efficient. They thrive on t customer first philosophy. I highly recommend Matthews. Friendly, knowledgeable and efficient. They thrive on t customer first philosophy. More
by ldavis24
Other Employees Tagged: Dan Lake, Michael Baker, Matthew Gregory, CJ O'Brien, Audrey Fairbairn
August 25, 2025
Everyone here always goes above and beyond to assist me with my needs. I always recommend them to my friends and family. with my needs. I always recommend them to my friends and family. More
by cweiskopff
Other Employees Tagged: Tom Donovan, Matthew Gregory , Antonio Poccia
August 13, 2025
Very happy with the service and how Matt explained everything about the service and how long it would take and did a thorough job everything about the service and how long it would take and did a thorough job More
by cat1370
Other Employees Tagged: Dan Lake, Matthew Gregory
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