Jessica Hernandez
Jessica Hernandez at Murgado Lincoln of Chicago

Jessica Hernandez

Service Advisor

Murgado Lincoln of Chicago

2501 N Elston Ave
Chicago, IL 60647

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4.4
44 Reviews
4.4

44 Reviews

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44 Reviews of Jessica Hernandez

May 23, 2025

Dealership Rating
Employee Rating

Jimbo and Randy are top notch! !! Great service and extremely knowledgeable 10 out of 10 More

by service@profectionfleetservices.com
Service Price Transparency
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Recommend Dealer
Yes

May 23, 2025

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I felt the service was overpriced. The diagnosis for my vehicle $600 . The charge for a rebuilt transmission $10,200. I located a business the diagnosed the replacing my transmission f More

by dont945
Recommend Dealer
No

Other Employees Tagged: Jessica Hernandez

May 21, 2025

Dealership Rating
Employee Rating

Very disappointed I didn’t know I had to pay $220 to tell me not covered More

by Hpadilla405
Service Price Transparency
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Recommend Dealer
No
May 21, 2025

Murgado Lincoln of Chicago responded

Thank you for your feedback. We appreciate you sharing this and will work on improving communication around these situations. Feel free to contact us directly if you'd like to discuss this.

May 17, 2025

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The service has been very good all the years my car has been serviced there. More

by ramsee.gray
Service Price Transparency
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Recommend Dealer
Yes
May 21, 2025

Murgado Lincoln of Chicago responded

Thank you for your continued trust in us over the years! We're glad to hear you've consistently had a positive service experience. We look forward to keeping your car in great shape for many more miles to come!

May 15, 2025

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Employee Rating

Solid experience. Beautiful facility. Mostly as expected service experience. Very disappointed to be charged new additional 3% at check out without being told at booki More

by lmstern
Recommend Dealer
No

Other Employees Tagged: Jessica Hernandez

May 16, 2025

Murgado Lincoln of Chicago responded

Thank you for the feedback. We're glad the service and facility met expectations, but we apologize for the lack of clarity around the fee. We’ll be reviewing how we communicate charges moving forward.

May 15, 2025

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It took a lil longer than I had hoped for but the woman who assisted me was fantastic. More

by David
Service Price Transparency
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Recommend Dealer
Yes
May 16, 2025

Murgado Lincoln of Chicago responded

Thank you for your patience! We're glad Jessica made a great impression. We appreciate your feedback and hope to make your next visit even smoother.

May 10, 2025

Dealership Rating
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Very professional and efficient. Communicated well and got me in and out very quickly. Highly recommend More

by kyraleigh1978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Grant Mckay, Joshua Smith, Randy Holder , April Lawshea, Kaleb Ortiz

May 12, 2025

Murgado Lincoln of Chicago responded

Thanks for the kind words! We're so happy to hear you had a five-star experience. We’re excited to continue providing great service to you!

May 02, 2025

Dealership Rating
Employee Rating

Professional, excellent, responsive - highest rating - Jessica was fantastic to work with Will buy my next car from Murgado and will always bring to for service More

by jklein11
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hernandez

May 09, 2025

Murgado Lincoln of Chicago responded

Thank you for the wonderful feedback! We're thrilled to hear that Jessica provided such a fantastic experience. We look forward to working with you again on your next car purchase and servicing your vehicle. We truly appreciate your trust in Murgado!

April 19, 2025

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Employee Rating

Buena atencion muy amables buen servicio tiempo de espera no fue mucho el auto quedo bien More

by Oscarbcevilla
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Aimmey Garcia

Apr 22, 2025

Murgado Lincoln of Chicago responded

¡Gracias por tu comentario! Nos alegra saber que tu experiencia fue positiva, con buena atención y servicio. ¡Esperamos verte pronto!

April 13, 2025

Dealership Rating
Employee Rating

Efficient and communicative - amazing help with my car and helping me understand what was going on More

by kimmyh15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Grant Mckay, Joshua Smith, Randy Holder , Aimmey Garcia, Michael Hedrick, April Lawshea, Kaleb Ortiz

Apr 14, 2025

Murgado Lincoln of Chicago responded

Thanks for the kind words! We’re glad our team kept things efficient and clear—happy to help anytime!

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