Jessica Love

A very positive experience to get our Honda serviced and the recall work completed satisfactorily. the recall work completed satisfactorily. More

by kelly.mcallister08 Verified Customer Verified Customer

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Honda auto department is very thorough. We love the detailed spreadsheet we get explaining what was done under the hood. We love the detailed spreadsheet we get explaining what was done under the hood. More

by kathyn_7 Verified Customer Verified Customer

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I brought my Pilot in because the rear camera quit functioning properly- camera itself was working, but would no longer change color or beep as I backed up to another vehicle or object. I was told tha functioning properly- camera itself was working, but would no longer change color or beep as I backed up to another vehicle or object. I was told that they would have to replace the camera. Service technicians “installed new rear camera sensors working as designed per last update”. I paid $702.18, got into my car, backed up to the vehicle behind me, and it still DID NOT BEEP! If that was the purpose of my bringing in my vehicle, why were they going to have me pay for a new camera and send me home with NOTHING fixed? Apparently your staff just installs parts without ensuring that they actually fix the problem. I AM VERY DISAPPOINTED!!! And now your service manager THINKS it needs some cables replaced, so I have to come back AGAIN, but can’t get in until 5/9. My question is, why didn’t they actually test it out to see that they hadn’t fixed my problem at all before they were going to send me home? You get a zero rating from me on this one! More

by TAMI.SCOTT Verified Customer Verified Customer

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2 hours for oil change. Worst service I’ve had with Honda brainerd in 7 years. Building and workers no longer functional to provide good service. Too much turn Worst service I’ve had with Honda brainerd in 7 years. Building and workers no longer functional to provide good service. Too much turn over in employees. It’s obvious management is very poor More

by MARKO.WEBSTER Verified Customer Verified Customer

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Pleasant and informative. I need twelve more words for you to accept this. Thank you I need twelve more words for you to accept this. Thank you More

by rgriffin98_98 Verified Customer Verified Customer

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Pleasant and informative. I need twelve more words for you to accept this. Thank you I need twelve more words for you to accept this. Thank you More

by rgriffin98_98 Verified Customer Verified Customer

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Friendly, helpful staff. Tim helped me through the entire buying process and answered all of our questions quickly and easily. Tim helped me through the entire buying process and answered all of our questions quickly and easily. More

by raven181 Verified Customer Verified Customer

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The staff was great to work with. We got back a bit early so they didn't have time to do the small things I asked them to do. We got back a bit early so they didn't have time to do the small things I asked them to do. More

by laniperry Verified Customer Verified Customer

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Much better than just a few months ago! Jessica was a pleasure to work with . Jessica was a pleasure to work with . More

by JTBAUR Verified Customer Verified Customer

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Very complete an assuring the job was done correctly and in a timely manner until the next mantainece is needed in a timely manner until the next mantainece is needed More

by MERRIBBS Verified Customer Verified Customer

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