Jessica Matos
Jessica Matos at Randy Marion Subaru

Jessica Matos

Service Advisor

Randy Marion Subaru

301 West Plaza Drive
Mooresville, NC 28117

Contact Me
5.0
143 Reviews

Dealership Experience

2 yrs, 2 mos

Industry Experience

6 yrs, 5 mos

Languages Spoken

English English

5.0

143 Reviews

Write a Review

143 Reviews of Jessica Matos

November 23, 2025

Dealership Rating
Employee Rating

Very professional and there are no surprises. We’ve been happy with both the sales process and the follow-up service. More

by rowlesnc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 23, 2025

Randy Marion Subaru responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 22, 2025

Dealership Rating
Employee Rating

Excellent customer service provided by the service department. Service managers explain what is needed and follows up to insure complete understanding. More

by jvcasey817
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Wilburn

Nov 22, 2025

Randy Marion Subaru responded

Thanks for sharing your thoughts about your experience with Randy Marion Subaru. We appreciate your business and hope to see you again soon!

November 20, 2025

Dealership Rating
Employee Rating

People are very friendly and helpful. Waiting area is customer-friendly and quiet. Service was completed very quickly and efficiently and and update on items done and work that may be More

by DWAUGH77
Recommend Dealer
Yes
Nov 20, 2025

Randy Marion Subaru responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 19, 2025

Dealership Rating
Employee Rating

Jess in service department made service experience super easy. Great attitude, kept me up to date on all work and helped with warranty. Will go back for service at RM just because of Jess. Thanks More

by thurmondw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 19, 2025

Randy Marion Subaru responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Randy Marion Subaru, we look forward to having you as a valued customer for many years to come!

November 17, 2025

Dealership Rating
Employee Rating

I had a great experience with the service department! they were very kind and helpful from the fist moment we spoke. They went out of the way to help me find tires that i could afford. I really appreciat More

by ERODRIGUEZ0722
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 17, 2025

Randy Marion Subaru responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Randy Marion Subaru.

November 12, 2025

Dealership Rating
Employee Rating

Jess is great - She is very professional and communicates well. I am on the road a lot and appreciate the GREAT service team and their dependable work!! More

by CPICKERING0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 12, 2025

Randy Marion Subaru responded

Thanks for sharing about your experience with Randy Marion Subaru. We appreciate your business and hope to see you again soon!

November 07, 2025

Dealership Rating
Employee Rating

Always a great visit. Friendly service staff, and typically in and out in a reasonable amount of time. More

by Subaru#1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 07, 2025

Randy Marion Subaru responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 07, 2025

Dealership Rating
Employee Rating

They're are always worth the drive for great service, as I drive from Concord! More

by CARLOS.SANTIAGO1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 07, 2025

Randy Marion Subaru responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Randy Marion Subaru.

November 05, 2025

Dealership Rating
Employee Rating

I appreciate the care and attention I receive when I come in for service, especially from Jess she makes everyone feel welcome! More

by cyndiio55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 05, 2025

Randy Marion Subaru responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Randy Marion Subaru, we look forward to having you as a valued customer for many years to come!

November 05, 2025

Dealership Rating
Employee Rating

Above and beyond service when I was in a jam with a faulty battery. They got me jumped and replaced the battery and back on the road! Best service team ever. More

by patrick98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 05, 2025

Randy Marion Subaru responded

Thanks for sharing your thoughts about your experience with Randy Marion Subaru. We appreciate your business and hope to see you again soon!

1
...

Dealership Inventory (181 Vehicles)

new 2025 Subaru Crosstrek car, priced at $26,804
2025 Subaru Crosstrek
new
Magnetite Gray Metallic exterior
CVT
All-wheel Drive
new 2025 Subaru Outback car, priced at $34,638
2025 Subaru Outback
new
Crystal Black Silica exterior
CVT
All-wheel Drive
new 2026 Subaru Crosstrek car, priced at $33,592
2026 Subaru Crosstrek
new
Sapphire Blue Pearl exterior
Automatic
All-wheel Drive
used 2018 Subaru Outback car, priced at $15,930
2018 Subaru Outback
used
Magnetite Gray Metallic exterior
CVT
All-wheel Drive
new 2026 Subaru Forester car, priced at $40,904
2026 Subaru Forester
new
Crystal White Pearl exterior
CVT
All-wheel Drive
new 2025 Subaru Crosstrek car, priced at $30,397
2025 Subaru Crosstrek
new
Crystal White Pearl exterior
AWD