Jim Brotherton | Page 12

It was great. I always go to this dealer because they have knowledgeable representatives. In addition, they take care of the vehicle after they get the customer inf I always go to this dealer because they have knowledgeable representatives. In addition, they take care of the vehicle after they get the customer informed by what his/her car needs. In general, I don't need to make an appointment to get my car serviced. More

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Dealer mistakes do not go un-noticed I've been coming here for years for my 2007 Toyota Prius. When bringing it in for an oil change and VA State Inspection, there were some mistakes mad I've been coming here for years for my 2007 Toyota Prius. When bringing it in for an oil change and VA State Inspection, there were some mistakes made as to whether or not my car passed inspection. The chapter ended with my car passing inspection but the story did not. Toyota made up for the incorrect initial assessment by giving me a free 100k check, car details, and headlight restoration - for free. I did not ask for any of these services, instead they insisted as a courtesy for their mistake and a thank you for being a loyal customer. The service was schedule less than a week later. They were even going to give me a fee rental for the day from the dealership but I declined because I did not need a second car. Joe was the Manager I worked with an he was FANTASTIC - informative, kind, concerned about me, and you can see he really cars about the reputation and service delivered by Jack Taylor's Alexandria Toyota/Scion. The gesture was very kind and my car looks fantastic. Thank you Toyota. More

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Very helpful staff! Especially, Mr.Jim Brotherton! Greetings! I leased through Xchange Leasing-a New 2015 Toyota Prius, especially for its mileage. Mr.Jim Brotherton and other staff were greatly helpf Greetings! I leased through Xchange Leasing-a New 2015 Toyota Prius, especially for its mileage. Mr.Jim Brotherton and other staff were greatly helpful. Thanks! More

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Repeat Buyer I purchased my first vehicle, which was a 2002 Toyota Camry through Alexandria Toyota in 2005. My salesman, Jim Brotherton, made my experience the bes I purchased my first vehicle, which was a 2002 Toyota Camry through Alexandria Toyota in 2005. My salesman, Jim Brotherton, made my experience the best ever for a first timer! Recently, when it was time to purchase a new vehicle there was no doubt that I would be returning to Alexandria Toyota. I was so excited to see that Jim still worked at the dealership! He helped me with my newest purchase, which is a 2010 Toyota Camry, and the service received was the same as it was 10 years ago! Jim is very personable and shows care and concern for his customers and their needs. That goes a long way in my book! Kudos to you Jim!!!! More

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Great customer service I recently had car service on my Land Cruiser. My problem wasn’t exactly fixed the first time through, but the service staff stood tall and did the r I recently had car service on my Land Cruiser. My problem wasn’t exactly fixed the first time through, but the service staff stood tall and did the right thing by me. They got me back on the road by reacting to my angst in a professional service oriented way. They clearly want me as a longtime customer and I am happy to oblige. More

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Be weary of the cars you buy there So I was buying my first car and the salesman Jim was great however once he let his manager take over the sale the service went from 100 to 0. The man So I was buying my first car and the salesman Jim was great however once he let his manager take over the sale the service went from 100 to 0. The manager constantly had an attitude and showed no interest in selling me a car. The manager made my first experience of buying a car horrible. After I decided I would get the car I asked if I could allow my mechanic to inspect the car and immediately he tensed up and forbid me from getting the car inspected. If you're buying a car from them I highly recommend you get someone to look at it. This dealership may be selling bad cars from the look of it. In the end I told the manager that I wouldn't buy a car unless I could get it inspected by my mechanic and he still refused. So I left and a week later found a better car dealership that let me have my mechanic inspect the car and they offered way better customer service out in Annapolis. So my suggestion: either get the car inspected or buy a car elsewhere!!! More

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Painless Car Purchase The car buying process has changed for the better since I purchased my last new car nearly 15 years ago! Jim Brotherton of Alexandria Toyota made the The car buying process has changed for the better since I purchased my last new car nearly 15 years ago! Jim Brotherton of Alexandria Toyota made the purchase of my Toyota Camry downright pleasant. Features and options were clearly explained and I was not pushed into purchasing anything I did not need. I was given a complete tour of the facility and was honestly impressed by the size, order and cleanliness of the service areas. I researched vehicles and costs in advance and am confident I paid a fair price that was lower than quotes from other area dealerships. More important to me is I am certain that my vehicle will be well maintained by their service department. I highly recommend Jim and this dealership! More

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