Jim Clay
Jim Clay at Acura Highland Park

Jim Clay

Service Advisor

Acura Highland Park

2699 Skokie Valley Rd
Highland Park, IL 60035

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4.5
28 Reviews
4.5

28 Reviews

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28 Reviews of Jim Clay

July 07, 2025

Dealership Rating
Employee Rating

You guys had my car for a week and never were in touch with my repeated calls nor ever communicated any direction on services required. Was a huge waste of my time. More

by GREGYOURA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Tomy Lazzar

June 29, 2025

Dealership Rating
Employee Rating

Staff was helpful and business like. I was offered a ride home twice but, because I didn’t know of this service, I had already arranged for a ride home. The work on my car took longer th More

by amtmcgee0589
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 01, 2025

Acura Highland Park responded

Thank you for sharing your experience. We appreciate your patience and understanding about the timing of your service. It’s great to hear our team offered you a ride home, and we’ll be sure to communicate that option more clearly next time. If there’s anything else we can do to assist you, please let us know.

June 28, 2025

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Tommy is an excellent service CSR! He was polite, engaging, happy, helpful, informative, transparent. Our experience and expectations were exceeded. More

by Russ.miron
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tomy Lazzar

Jul 01, 2025

Acura Highland Park responded

Thank you! We're thrilled to hear Tommy made such a positive impression. His professionalism and energy truly set the tone, and we're glad your expectations were exceeded. We'll be sure to share your kind words with him.

June 27, 2025

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Responsive, considerate and always know the business. The dropoff/pickup service is very convenient for me. More

by tianfeng89825
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jul 01, 2025

Acura Highland Park responded

Thank you for your kind feedback. We’re glad you find the drop-off and pickup service convenient and that our team’s responsiveness and knowledge make your experience smooth. We appreciate your continued trust!

June 19, 2025

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Always a pleasure. They are respectful, attentive, accommodating and appreciative. This is the. 2nd Accura we have purchased from this dealership. More

by cathy27
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Antim Patel

Jun 20, 2025

Acura Highland Park responded

Thank you for your loyalty to Acura Highland Park! We appreciate your confidence in us. We hope to serve you again soon!

June 18, 2025

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Thank you, Tommy for keeping my Acura in tiptop shape. My favorite & trusted dealership & team! More

by 80_muezzin.naught
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tomy Lazzar

Jun 20, 2025

Acura Highland Park responded

Thanks for the kind words! We're happy to hear you had a five-star experience. We’re excited to continue providing great service to you!

June 10, 2025

Dealership Rating
Employee Rating

The service at this dealership has always been exceptional, which is why I’ve continued to buy vehicles here over the years, even before the change in ownership. Most recently, I brought in my lea More

by Jack1411
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nick Skwierczynski

Jun 11, 2025

Acura Highland Park responded

Jack, thank you for your continued support and kind words. We’re glad Nick made your experience smooth and enjoyable. Congrats on your new 2025 RDX—we look forward to helping you and your family again!

June 08, 2025

Dealership Rating
Employee Rating

My clock goes to 7:00 every time I get in my car. They couldn’t figure out how to fix it. After sitting there for 2 hours they promised to look into it & let me know when they found something out. I More

by EBC210
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Tim

Jun 09, 2025

Acura Highland Park responded

We’re so sorry for the frustration with your car’s clock issue and the lack of follow-up. We understand how disappointing this must be. We’re actively looking into the Acura update and will ensure better communication. Please contact us at Nicholas.Skwierczynski@AcuraHighlandPark.com for a status update or to schedule further assistance. Thank you for your feedback.

June 02, 2025

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Employee Rating

I have an aged car. One of the thin piece was broken when in service. They helped find the parts from another dealer in the same day to finish the service. Awesome! More

by CFKANG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 05, 2025

Acura Highland Park responded

Thank you for sharing your experience! We're glad our team was able to locate the part quickly and complete the service the same day. It’s great to hear everything worked out smoothly—your support means a lot!

May 29, 2025

Dealership Rating
Employee Rating

They are all good. They explain to me about that how long it will take to repair the recall. They take care about on time. . I can move to on my schedule More

by CHONGANDSUK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Service advisor:1112 ANTIM PATEL

May 30, 2025

Acura Highland Park responded

Thanks for the feedback! We're glad the team kept you informed and on schedule while handling the recall.

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