Jim Clay
Jim Clay at Acura Highland Park

Jim Clay

Service Advisor

Acura Highland Park

2699 Skokie Valley Rd
Highland Park, IL 60035

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4.3
42 Reviews
4.3

42 Reviews

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42 Reviews of Jim Clay

February 26, 2026

Dealership Rating
Employee Rating

Mile was determined to do his best to make the deal happen. I’m pleased with his effort. More

by Johnsanderson17042
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Corvo , Tomy

December 03, 2025

Dealership Rating
Employee Rating

Unbelievably horrible service, a total of 8 phone calls placed over a 3 day period and not a single employee was able to answer nor return my phone call. Dropped my vehicle off for service 3 weeks ago and More

by Zach D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

October 31, 2025

Dealership Rating
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i would like to say that this location has some of the best customer service you could ask for!! the young man i spoke to was Jose Perez. More

by comancolby
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Darrin Kick , Nick Gianacakos, Jose Perez

September 30, 2025

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Employee Rating

She helped me through out the entire sales process and it was super easy, I definitely recommend using her if you are in the memory for a car. More

by August
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jacqueline Lopez, Omar, mussa

September 19, 2025

Dealership Rating
Employee Rating

Worst service department and dealership, dirty, not honest, lazy and very unprofessional. The car was broken even more then it got fixed. Had to comeback multiple times to and always hear the same an More

by WNGRR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Tomy Lazzar

September 10, 2025

Dealership Rating
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Mr musa and Nate were extremely helpful during the purchase process. Very good people over here! More

by Bpicsxx
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nathan (sales), Mr Musa

Sep 12, 2025

Acura Highland Park responded

We’re glad to hear Musa and Nate made your purchase experience a positive one. Thank you for your kind words and for choosing us!

August 13, 2025

Dealership Rating
Employee Rating

It was a pleasure to deal with Tomy at Acura Highland Park.. they did not push any unnecessary services on my car, and they were very professional and efficient . When I was about to get a loaner car the More

by Gail Tenner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tomy Lazzar

Aug 13, 2025

Acura Highland Park responded

Thank you for your feedback, Gail! We're delighted to hear about your positive experience with Tomy and our team at Acura Highland Park. We pride ourselves on providing professional, efficient service without recommending unnecessary work. It's great to know we could assist with your license renewal as well, making your visit even more productive. We look forward to continuing to serve you!

August 10, 2025

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Employee Rating

service was great. tommy was thorough. the service prices have gone up alot. not tommys fault More

by gshamberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tomy Lazzar

Aug 13, 2025

Acura Highland Park responded

We appreciate your positive feedback! It's great to know that you had a fantastic experience with us. See you next time!

August 01, 2025

Dealership Rating
Employee Rating

Incredible customer service. They are helpful, kind and provide thorough service on the vehicle itself. More

by JOAN_BURNS2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tomy Lazzar

Aug 08, 2025

Acura Highland Park responded

Thanks for the great review! We're thrilled to hear you had a five-star experience. We look forward to serving you again soon!

July 27, 2025

Dealership Rating
Employee Rating

I’d advise anyone to stay away from this dealership. They hold 0 integrity and are all about then dollar. My cars been serviced 4x in 4 months of owning with less than 2k miles put on it. From Omar (sal More

by RyanStrangmann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Omar Abbas, Nick Skwierczynski

Aug 08, 2025

Acura Highland Park responded

Thank you for sharing your concerns. We're deeply sorry to hear about the repeated service issues with your vehicle and your dissatisfaction with our team. We take such feedback seriously and strive to uphold integrity in all our dealings. Your experience falls short of our standards, and we’ll investigate these concerns to ensure improvements are made. We value your input and hope to address any outstanding issues to restore your confidence.

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