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Jim Crail
Jim Crail
Fixed Operations Manager
Spitzer Jeep RAM Brook Park
13001 Brookpark Rd
Brook Park, OH 44142
5 Reviews
Dealership Experience
6 yrs
Industry Experience
36 yrs, 1 mo
5 Reviews
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5 Reviews of Jim Crail
December 10, 2025
Great dealership so easy to work with! Very kind and a lot of smiles at the dealership Very kind and a lot of smiles at the dealership More
by PAULDOUGLASW
Verified CustomerOther Employees Tagged: Frank Kelly, Crystal Barber, Kim Boutell, Denise Baker, Sean Mangan, Marangelis Fontanez, Ian Tillman, Ariel Albores, Lisa Leclair
November 22, 2025
Everyone in the service department were very knowledgeable and friendly. There was a slight problem getting the new tire that I needed. But they promptly took care of me and detailed my car for knowledgeable and friendly. There was a slight problem getting the new tire that I needed. But they promptly took care of me and detailed my car for me at no charge because of the slight delay More
by bneid686
Other Employees Tagged: Paul Wilson, Frank Kelly, Crystal Barber, Denise Baker, Sean Mangan
November 13, 2025
Amazing service! Great people! Felt very respected and cared for! I would recommend for your vehicles needs. Great people! Felt very respected and cared for! I would recommend for your vehicles needs. More
by Tonyscina
Other Employees Tagged: Tony Black, Frank Kelly, Denise Baker, Ian Tillman
November 11, 2025
I brought my vehicle in in late September October 10th, the vehicle was supposedly fixed. I picked up vehicle immediately after pulling out of the lot had to return to the lot. Because the truck was not fi the vehicle was supposedly fixed. I picked up vehicle immediately after pulling out of the lot had to return to the lot. Because the truck was not fixed. I don't know how this slipped through the mechanic. The guy in charge at the time told me how the mechanics suck there.And things always were returned, 2 weeks goes by.I call to see what's going on.I can't get through to anybody another week goes by so I finally decide to come in person. The guy's supposed to leave got fired or quit who was in charge of my truck. Nobody knew the truck was there to be looked at again. Now it's November 11th and I still have no word on my truck. The customer service here sucks the mechanics.Obviously don't know what the xxxx they're doing.I would not recommend this and they haven't even tried to make anything bright in this situation More
by e.neiner27
Other Employees Tagged: Paul Wilson, Frank Kelly, Kim Boutell, Sean Mangan, Laura McKinley, Marangelis Fontanez , Victoria Denis, Noah Linen, Joseph Smakula
November 08, 2025
Great service. 120 years in business. Nice new remodel since the last time I was there. Good location on brookpark road and near 480. 120 years in business. Nice new remodel since the last time I was there. Good location on brookpark road and near 480. More
by Rick M
Other Employees Tagged: Paul Wilson, Kim Boutell, Ariel Albores
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