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Jim Mickelini
Jim Mickelini
Service Advisor
Glenbrook Dodge Chrysler Jeep Fiat
100 W Coliseum Blvd
Fort Wayne, IN 46805
7 Reviews
7 Reviews
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7 Reviews of Jim Mickelini
August 18, 2025
Jim in service was great! He communicated well. And I thought that there was a problem with my height adjustment handle after service that I didn’t notice before the service. He communicated well. And I thought that there was a problem with my height adjustment handle after service that I didn’t notice before the service. He immediately got someone involved and pulled my Jeep in. Turns out there was a screw loose. Instead of simply sending me on my way, they found a star screwdriver and tightened it for me. Your team went above and beyond! Jim should be commended for his thoughtfulness! More
by Sarah
Other Employees Tagged: Sorry I don’t remember who else helped.
July 25, 2025
Easy quick oil change and simple process. Waiting room was nice, but knowhere to plug in a laptop and work while waiting. Had nice chairs and a low coffee table, but a tall table and ability Waiting room was nice, but knowhere to plug in a laptop and work while waiting. Had nice chairs and a low coffee table, but a tall table and ability to plug in would be super helpful. More
by Woodmarkhomes
Other Employees Tagged: Joshua Armstrong, Dave Pena, Caralyne Reiff , Tyler Smith, Fred Naag
May 16, 2025
Chris “Chili Dog” Shively, B. Jones and Caralyne always take care of me. I appreciate all they do for me and my family! ALWAYS recommend Chris and Brandon for sales and Caralyne f Jones and Caralyne always take care of me. I appreciate all they do for me and my family! ALWAYS recommend Chris and Brandon for sales and Caralyne for service! More
by DJBark62
Other Employees Tagged: Brandon Jones, Caralyne Reiff , Chris Shively
May 08, 2025
We appreciate the excellent service we received. Highly recommend to others. See back for our next oil change! Highly recommend to others. See back for our next oil change! More
by Craig and Deborah Carper
Other Employees Tagged: Joshua Armstrong, Dave Pena, Caralyne Reiff , Tyler Smith, Fred Naag, Tyler Klee
March 24, 2025
Communication problems: on day 1, serviceman calls at 12:30pm stating that the vehicle is done, but wait on a call from the advisor. Same day 1, text sent by me to the advisor stating that I will wait fo 12:30pm stating that the vehicle is done, but wait on a call from the advisor. Same day 1, text sent by me to the advisor stating that I will wait for notice from him before coming to pick up my vehicle. Automated text reply stating… “We would be happy to provide you with a status on your vehicle. Your Service Advisor will be reaching out shortly.” No reply from the advisor on day 1 that I can pick up my vehicle. Day 2: 12:30pm, still no reply from my advisor, so I call the dealership 24 hours after the serviceman told me the work is done. The advisor says, “Yes, it is ready for pickup.” No idea for the 24 hour delay. A challenging communication issue to deal with. More
by John Sargent
Other Employees Tagged: Ryan
March 22, 2025
Best place to take your jeep in town. They are very welcoming and friendly. Jim was excellent. He did take care of me right away and did everything possibly that he can. Waiting time was They are very welcoming and friendly. Jim was excellent. He did take care of me right away and did everything possibly that he can. Waiting time was very appreciative. Thanks . More
by Anu J
Dealership Inventory (221 Vehicles)
2024 Jeep Grand Cherokee
used
Diamond Black Crystal Pearlcoat exterior
Automatic
Four-wheel Drive
