Jim Walen

I wanted to take a moment to share my recent experience with the customer service I received following my vehicle purchase. Initially, I was impressed with the service provided before I made my purchase with the customer service I received following my vehicle purchase. Initially, I was impressed with the service provided before I made my purchase. The staff was attentive, knowledgeable, and genuinely helpful, which made my decision to buy much easier. However, after completing the transaction, my experience took a disappointing turn. Since purchasing the vehicle, I have encountered several challenges with customer service. There seems to be a noticeable lack of communication between the dealer and the shop, which has led to misunderstandings and frustration on my end. I found it difficult to get timely and accurate information regarding my vehicle, which is crucial for ensuring a smooth ownership experience. I believe effective communication and customer support are vital in building lasting relationships with customers. I hope my feedback can help identify areas for improvement, ensuring that future customers have a better experience post-purchase. More

by analiasosa1 Verified Customer Verified Customer

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Why are you sending me this review this is so dumb thank you bye now you bye now More

by janedoe0340 Verified Customer Verified Customer

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I had a 7:00 am appointment for an oil change, it took 3 hours, unacceptable. When it was done there were service recommendations one being a new air filter for 92$, really I bought a KN filter for 19$ and hours, unacceptable. When it was done there were service recommendations one being a new air filter for 92$, really I bought a KN filter for 19$ and it took 2 minutes to install. The brake fluid change and alignment were recommended, after 3 hours forget it. I've bought 3 Jeeps from this dealership, what happened? Total lack of urgency, the service rep was pleasant and professional, obviously a management issue. I'll only be back when you get your act together, You probably should have spent the remodeling money on staff. More

by davidbjones Verified Customer Verified Customer

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My oil change was taken care of as soon as I requested it and was finished with efficiency! Thank you! and was finished with efficiency! Thank you! More

by RYAN@SEATTLEjeep.com Verified Customer Verified Customer

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Jim Walen runs the best dealership in the WA state. Thank you! Everything went perfectly Thank you! Everything went perfectly More

by FFguru Verified Customer Verified Customer

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Great experience, love the new building. It’s Seattle Jeep, if you live in or near Seattle you should buy your Jeep here… it’s right there in the name! It’s Seattle Jeep, if you live in or near Seattle you should buy your Jeep here… it’s right there in the name! More

by Jiffy Pop Verified Customer Verified Customer

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I had good experience in the dealership with the oil and air filter change. I was informed of the pricing incurred beforehand. air filter change. I was informed of the pricing incurred beforehand. More

by sachi1325 Verified Customer Verified Customer

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The dealership was very professional. Clean and courteous. Terry Hogan was outstanding in his approach. Clean and courteous. Terry Hogan was outstanding in his approach. More

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