Joe Barber

The volvo cars St. Louis (DEAN TEAM) service department acts like a shady roofing company who buzzed thru town after a storm and then they are non existent when a probl Louis (DEAN TEAM) service department acts like a shady roofing company who buzzed thru town after a storm and then they are non existent when a problem comes up down the road…. And MIKE CROWELL is front and center of the operation. Our 2019 Volvo xc90 has needed 10k in repairs in 3 months. A steering gear in March ($3,700 repair plus a $200 alignment) and now a front AND rear ac evaporator core both have leaks ($3,800 for the front and $1,700 for the rear). Our steering wheel literally locked up while we were driving with our 18 month old. We are lucky and so grateful to be alive. After putting nearly 4k into the car just 3 months ago, we notified Mike that we have had enough and we will not be proceeding with the 5k evaporator core repair. He said that’s fine you guys can pick it up tonight and it will be $215 for the diagnostics. I asked him to show us some goodwill and waive that fee since they are the reason we are facing this financial crisis to begin with and his response was “I think you have us confused with Volvo. We are Dean Team. We are owned by Mr. Dean. Not Volvo. We don’t manufacture them we just sell them”. I found this to be a pretty wild statement. They stand by them when they are trying to make a sale but when a problem comes up they jump on the other side of the fence and put the manufacturer down. My responses to this was “you guys sold us the car Mike”. His response “yes. Several years ago”……….. We bought the car three years ago… Didn’t realize there was an expiration date on being a valued customer?!?! I’m not sure if this how Dean Team trains their employees or if MIKE is just a bad apple. I hope to find that answer. I understand cars can be lemons but you should never receive “lemon” customer service. Side note **** After this debacle I spoke with a reputable source who is in the industry. It’s a 4-8 hour job. The front evaporator core costs $125. The rear core costs $95…… their quote was over 5k because it’s sooo labor intensive(service departments absolutely love that phrase). They’re making 500-1000 dollars an hour on labor….. Also just found out that they didn’t put the service caps (I don’t even know what those are but that’s what a mechanic told us when we got a second opinion) back on after their diagnostics test. They were just laying inside. But I paid $215 for that diagnosis!!!! So disappointing. More

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