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Joe Chapman
Joe Chapman at Executive Honda

Joe Chapman

Service Manager

Executive Honda

1194 N Colony Rd
Wallingford, CT 06492

4.7
89 Reviews
4.7

89 Reviews

Write a Review

89 Reviews of Joe Chapman

November 20, 2025

Dealership Rating
Employee Rating

Always get great service in a timely fashion. Chris has taken great care of me and my truck since I got it! More

by FOOJIDINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Hocking, Jamie Mastroni, Chris Guerin, Sean McMahon

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Nov 20, 2025

Executive Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 14, 2025

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Employee Rating

The staff is very friendly. Very helpful and knowledgeable with answering my questions. Also quick service. More

by music0621
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Terrance Albert, Gina Roberts, Jay Marin, Sean McMahon

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Nov 14, 2025

Executive Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 06, 2025

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Employee Rating

I got billed for a service that was not performed on my vehicle The sales department when I bought the car also gave me lousy service More

by HELDER VENDINHA
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Genna Panaroni, Chris Guerin, Jay Marin, Bill Chambrello

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Oct 07, 2025

Executive Honda responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

September 24, 2025

Dealership Rating
Employee Rating

Executive has always been committed to giving the best service, showing true professionalism and caring More

by SMOTAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean McMahon , Nick Ferraiuolo

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Sep 25, 2025

Executive Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Executive Honda.

July 27, 2025

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Employee Rating

Excellent service ! Mr.lChapman is the service manager has a " pulse " on the daily customer needs ! Jay, the assistant service manager , ensures the service manager More

by jtzolnik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Hocking, Genna Panaroni, Gina Roberts, Chris Guerin, Jay Marin, Sean McMahon, Costas .

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Jul 27, 2025

Executive Honda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Executive Honda, we look forward to having you as a valued customer for many years to come!

July 25, 2025

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Employee Rating

I been dealing with executive for about 15 years now and they were very helpful with all my cars. More

by RJ56N
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jay Marin , Dom Nusdeu

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Jul 26, 2025

Executive Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

July 23, 2025

Dealership Rating
Employee Rating

Have purchased cars here for over 15 years and have always been happy to do business with the dealership. Jay Hocking the general manager is especially nice and easy to work with. More

by MSHANE62
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jason Hocking, Xavier Matos, Rex Bilachie, Genna Panaroni, Jay Marin, Costas .

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Jul 23, 2025

Executive Honda responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Executive Honda!

July 21, 2025

Dealership Rating
Employee Rating

Genna and Executive Honda are great. We have been buying our Honda’s there since 1989. More

by WALT8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jamie Mastroni, Genna Panaroni

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Jul 21, 2025

Executive Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Executive Honda.

July 20, 2025

Dealership Rating
Employee Rating

Always great honest service at Executive Honda. Jay, Joe and the crew always do me right and don’t try to oversell me. More

by John C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Genna Panaroni, Gina Roberts, Chris Guerin, Jay Marin, Sean McMahon, Costas .

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Jul 20, 2025

Executive Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 05, 2025

Dealership Rating
Employee Rating

Sean McMahon has always kept me up to date and informed of any service issues. On more than one occasion I have called Sean when I was on a road trip out of state to get information sent to another Honda s More

by RJKEITHAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean McMahon

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Jul 05, 2025

Executive Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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