Joe Kelly

No real honesty THEY NEED A ADD A NEGATIVE FIVE -5 STAR BECAUSE FOR WHAT THESE PEOPLE DO THEY DESERVE IT! WE END UP GETTING A 2014 JEEP GRAND CHEROKEE, EVERYTHING THEY NEED A ADD A NEGATIVE FIVE -5 STAR BECAUSE FOR WHAT THESE PEOPLE DO THEY DESERVE IT! WE END UP GETTING A 2014 JEEP GRAND CHEROKEE, EVERYTHING SEEM TO FINE UNTIL I READ THE CARFAX REPORT, THAT WE GOT A MONTH LATER, VIA EMAIL! THEY NEVER SENT IT IN THE MAIL LIKE THEY SAID IT WOULD COME, THE CARFAX HAD MY SISTER SIIGNATUR ON THERE BUT IT WAS FOR 11/12 WHICH IS NOT THE DATE WE SIGN OFF ON EVERTHING AND ON THE CARFAX REPORT, WE FOUND OUT THE JEEP HAD BEEN IN A CAR REAR END ACCIDENT!!! NOW THIS WOULD BE THE FIRST TIME WE WOULD HEAR ABOUT IT. THIS WOULD MAKE MORE SINCE AT HIGHWAY SPEEDS YOU CAN HEAR WIND NOISE LOUDER THAN NORMAL, WE DID ASK FOR THE CAR FAX AT THE TIME OF THE DEAL OUR SALEMAN (JOE KELLY) SAID IT WOULD COME IN THE MAIL WITH ALL THE REST OF THE PAPERWORK WHICH IS MY FAULT BECAUSE I SHOULD HAVE NOT TRUSTED THEM BUT I DID AND WE BOUGHT THE TRUCK WITHOUT KNOWING THAT IT WAS NOT WORTH WHAT WE HAD PAID FOR IT BECAUSE OF THE ACCIDENT, THEY ALSO FORGOT TO SEND OUT THE SALES TAX CHECK THAT WAS INCLUED IN OUR FINAL SALE PRICE, THEY MAKE SURE THEY TAKE YOUR MONEY, THE TRUCK ALSO HAD BALD TIRES ON IT WHICH THEY REALLY DIDNT WANT TO REPLACE AND WOULD NOT GIVE ME NEW WIPER BLADES FOR A TRUCK I JUST BOUGHT !! BELIEVE OUR SALESMAN “ JOE KELLY ‘ AND THE REST OF THE PEOPLE (FLOOR MANGER AND FINANCE MANAGER) HELD BACK THAT INFORMATION ON THE CAR FAX BECAUSE THEY KNEW THE DEAL WOULD BE DEAD IN THE WATER, YES IT’S A BIT OF OUR FAULT FOR NOT OUT RIGHT ASKING “HAS THIS CAR BEEN IN A ACCIDENT” BUT I ALSO FEEL STONGLY THAT THE DEALER SHOULD MAKE SURE THAT, IF THEY REALLY CARE ABOUT THERE CUSTOMERS THEY WOULD SAY “ HEY THE CAR WAS IN A ACCIDENT FYI” MY MINE ISSUE IS THAT THE TRUCK WAS NOT WORTH WHAT WE PAID FOR IT WITH A CRASH ATTACH TO ITS HISTORY REPORT, DON’T JUST TAKE THESE PEOPLE WORD AND LOOK OVER THIER PRODUCT VERY CAREFULLY! THEY JUST WANT YOUR MONEY AND THAT IS ALL, THEY DON’T CARE ABOUT HOW U FEEL AND THEY DON’T CARE WHAT IS BEST FOR THEIR CUSTOMER, AND PLEASE DON’T TRUST JOE JELLY HE IS NOT TO BE TRUSTED AGAIN IF U FIND YOUR SELF STILL GOING TO THIS DEALERSHIP EVEN AFTER READING THIS DON’T TRUST JOE KELLY THE SALEMAN !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! JOE KELLY AND THE REST KNEW THE TRUCK WAS IN A CRASH AND NO ONE, NOT ONE SINGLE PERSON SAID IT WAS IN A CRASH, WHICH HE FINALLY AMIDIT AFTER THE FACT VIA PHONE. NOW WE KNOW WHY THE CAR FAX WAS NEVER GIVEN WHILE WE WERE THERE JOE KELLY NEVER SENT THE CAR FAX UNTIL I KEPT ASKING FOR IT VIA EMAIL, WAY TO GIVE THE TRUTH OUT AFTER THE FACT. THIS IS VERY POOR CUSTOMER SERVICE HERE IS MY HONEST AND MOST TRUTHFUL EXPERIENCE WITH JOE MACHENS CHRYSER -5 FIVE STAR ????? NOW I SEE WHY THE BBB DOES NOT BACK THIS DEALERSHIP THEY ARE NOT A BBB ACCREDITED BUT THEY ARE FFF ACCREDITED FOR SURE!!! TAKE YOUR BUSINESS ELSE WHERE PLEASE LISTEN TO THIS WARNING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More

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Warning Over priced Warranty! Warning! Warning! If you buy a vehicle here do not get extended warranty or gap insurance. My nephew just brought a truck from this dealing and ende Warning! Warning! If you buy a vehicle here do not get extended warranty or gap insurance. My nephew just brought a truck from this dealing and ended up paying $4,700 for a 36,000 mile warranty with gap insurance. We were told it would be $3000 for both. I feel partly responsible for not checking the final numbers but I believed the guy. Big mistake! Thanks for making us both feel like fools! More

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Loyalty Has anyone noticed that out of all the negative comments Machens never once have said they want to rectify a situation? Even people such as myself, wh Has anyone noticed that out of all the negative comments Machens never once have said they want to rectify a situation? Even people such as myself, who has been a loyal Machens customer, has been screwed over by Machens and they dont care. I will no longer send family and friends to Machens so they wont have to deal with the bulls**t im going through with them. I wouldnt wish Machens on my worst enemy. Nothing is ever done to gain customers trust and loyalty back. More

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Oil change I bought my Jeep 2018 back in December of 2017 and I have been so happy with he machens team! I would recommend them to anyone! I bought my Jeep 2018 back in December of 2017 and I have been so happy with he machens team! I would recommend them to anyone! More

by TAYLOR.WIILSON Verified Customer Verified Customer

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good work sales staff was helpful and worked very hard to find us the best deal possible. joe was great and worked hard to get our business. sales staff was helpful and worked very hard to find us the best deal possible. joe was great and worked hard to get our business. More

by bregreg78 Verified Customer Verified Customer

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