Joe Mayes

Koepp Chevrolet responded

Thank you for the great review! We’re glad you had a friendly and helpful experience from start to finish. We truly appreciate your recommendation and are grateful you chose Koepp Chevrolet for your vehicle purchase. Enjoy your new ride, and we’re here anytime you need us!

Koepp Chevrolet responded

Hi Kassie, Thank you for sharing your feedback. I’m very sorry to hear that you feel the process was rushed and that there were concerns about communication during your purchase. That is not the experience we want anyone to have at Koepp Chevrolet. I was not present when the vehicle was delivered, but I did speak with your husband on Monday morning and let him know that if either of you were unhappy with the deal or the vehicle, you could bring it back that day. He chose to keep the vehicle, and we honored that decision. Due to your specific situation, we only had one lender that was able to approve the financing, and we worked within those terms to complete the sale. I understand that this experience has left you disappointed, and I do take that seriously. If you would like to go over the numbers, financing, or any part of the transaction in detail, I am more than willing to do that with you directly. Please feel free to contact me at (830) 253-8000 so we can talk through everything together. Doug Wood, General Manager Koepp Chevrolet

Koepp Chevrolet responded

Thank you so much! We’re honored that you’ve chosen Koepp Chevrolet for multiple vehicle purchases over the years. Our team is proud to deliver friendly, helpful service every time, and your continued trust means a lot to us. We’ll keep up the great work — and look forward to seeing you again soon!

Koepp Chevrolet responded

Thank you, Keith! We’re honored to be your go-to dealership and are so glad you’ve had professional experiences across both our sales and service departments. Your trust means a lot to us, and we’ll continue working hard to earn it every time you visit Koepp Chevrolet in La Vernia.

Koepp Chevrolet responded

Thank you so much! We’re thrilled you spotted that Z71 Tahoe and drove away with it the same day. Joe and our team work hard to make the process fast, fair, and stress-free, and it’s great to know you felt that. We appreciate your kind words and your recommendation — small-town dealerships really do make a big difference!

Koepp Chevrolet responded

Thank you, Mark! Being a loyal customer since 1973 and purchasing 21 vehicles with us is truly incredible. We are honored to have earned your trust for so many years, and your loyalty means the world to our entire team. We’re proud to be your dealership of choice and look forward to many more years of serving you!

Koepp Chevrolet responded

Thank you for the great review! We’re glad to hear your purchase experience was smooth and easy. We truly appreciate your trust in Koepp Chevrolet and look forward to helping you again in the future!

Koepp Chevrolet responded

Thank you so much for the kind words! We’re thrilled to hear you're loving your new red Colorado and that the trip to La Vernia was worth it. Joe, Sheldon, and the entire team work hard to deliver a smooth, friendly, and honest experience, and we're glad it showed. It was a pleasure helping you, and we truly appreciate your trust in Koepp Chevrolet. Enjoy every mile in your new truck and we hope to see you again down the road! Doug Wood, General Manager Koepp Chevrolet