Joe Miller

Everyone there was great. My only complaint is how long it takes to get anything done. I went in for an oil change and tire rotation. The manufacturer has recommended service My only complaint is how long it takes to get anything done. I went in for an oil change and tire rotation. The manufacturer has recommended service and they explained every recommended item. I asked how long it would take and they said.2-3 hours. I told him I didn’t have the time and will do most of it later, but go ahead and change my oil, rotate the tires, and do the transmission fluid flush. I was there well over two hours for this. I guess there was confusion when we talked about how long it would take. I still don’t understand why it would take that long when I had an appointment for the earliest possible time on a weekday. More

by matt Verified Customer Verified Customer

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Catherine was great in helping me schedule an appointment and address my needs I was notified of any additional cost and address my needs I was notified of any additional cost More

by annette.best Verified Customer Verified Customer

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Very professional , originated. Friendly people . Like the parts store . Lobby is comfortable and good coffee. Friendly people . Like the parts store . Lobby is comfortable and good coffee. More

by ERNIE.WILLIAMS.TX Verified Customer Verified Customer

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I took my truck in for two separate issues. One they tried to reset my screen and update the software. I was hopeful it would fix my intermittent car play issue. Unfortunately, it did not wo One they tried to reset my screen and update the software. I was hopeful it would fix my intermittent car play issue. Unfortunately, it did not work. My other issue was identified as nothing more than sound originating from the semi metallic break pads. So, there was nothing for them to fix. The sound is getting worse and seems to be more prevalent when turning the vehicle. Will have to try again. They are great to work with, but still having the same issues. More

by jason.younger55 Verified Customer Verified Customer

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I was charged more than I was told on my debit card. Bank challenged the charge and I was reimbursed the 45.00. When they say they are going to charge your CC 150.00 then charge 195.00 that's just wro Bank challenged the charge and I was reimbursed the 45.00. When they say they are going to charge your CC 150.00 then charge 195.00 that's just wrong. More

by faulknerc Verified Customer Verified Customer

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Overall great experience at Roger Williams. My salesman,Rob Howard, was great to deal with. Service Department has wonderful customer service as well. Highly recommend Roger Williams CDJR My salesman,Rob Howard, was great to deal with. Service Department has wonderful customer service as well. Highly recommend Roger Williams CDJR More

by JMAE10FANS Verified Customer Verified Customer

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Very professional and courteous service by Mr. Leland Gorrell and his team. Overall very positive experience. Keep up the good work. Thanks Leland Gorrell and his team. Overall very positive experience. Keep up the good work. Thanks More

by jgeorge1113 Verified Customer Verified Customer

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My service writer was EXCELLENT! I hope he stays around. The previous one was MEAN! I hope he stays around. The previous one was MEAN! More

by barbwillkie Verified Customer Verified Customer

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Very patient, detailed, kind, attentive, informative, kind. Another great experience!!! Everyone I have ever had any interaction with have been very pleasant kind. Another great experience!!! Everyone I have ever had any interaction with have been very pleasant More

by sydflemlanz Verified Customer Verified Customer

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Great friendly employees making sure you have what you need or help get what you need. need or help get what you need. More

by KNIGHTHAWK600 Verified Customer Verified Customer

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