Joel Barajas

The problem still possess the email them then it reply back it's still the thought I still hear the noises and everything so I've already returned to the California BBB back it's still the thought I still hear the noises and everything so I've already returned to the California BBB More

by Ksb28 Verified Customer Verified Customer

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Great Good professional, nice people great service advice help me very well and also answer my questions and help me understand everything help me very well and also answer my questions and help me understand everything More

by ilovedesigncars Verified Customer Verified Customer

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Professional and very helpful service writer offered different service options but did not pressure us to just go with the highest price option different service options but did not pressure us to just go with the highest price option More

by BHAGDEEP.DHALIWAL Verified Customer Verified Customer

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My car was in for 30 days. Even though an inspection was done, they forgot about a service and only did a computer update. I called my agent to ask if the other issue would get Even though an inspection was done, they forgot about a service and only did a computer update. I called my agent to ask if the other issue would get fixed as well. I had to call weekly for updates. No return calls were made to me after several messages were left. I also had to call the sales department just to get someone from service to answer. Not until 3 weeks after my car was dropped off was a courtesy car offered. During repair, they dropped a bolt in my engine. I had to call to find that out. No call to inform me of the mishap. On pick up day I had to ask questions and felt as if no one wanted to explain things to me. I had a horrible experience. More

by JESSIJONES13 Verified Customer Verified Customer

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My issues have usually been with new Service Staff. Me having to explain my service issue to my warranty people to try and obtain approval, that not working, and having to hunt down staff to do what I Me having to explain my service issue to my warranty people to try and obtain approval, that not working, and having to hunt down staff to do what I spent hours in a day trying to do, coaching the staff member on how to express the need for a part and that a part is part of an entire system that needs to be replaced vs the staff saying just a part of a part - made no sense to me. I come to you guys for knowledge know-how and experience. I’m sold on Land Rover, but the service and help has been iffy. I’ve asked for checks on a squeak from my wheel and for alignment issues. I was told it was done, but now have to replace tires that were nearly new, because of alignment issues. 🤷🏽‍♂️. Staff has cost me money and for needed repairs to go unchecked and I’m very very unhappy about it. More

by Harvey Sentel Verified Customer Verified Customer

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Car was damaged during service and JLR Livermore wouldn’t fix it despite repair warranty. Crooks. Avoid this dealership! Unfortunately Cole European in Walnut Creek also sucks. Buy another brand, I guess fix it despite repair warranty. Crooks. Avoid this dealership! Unfortunately Cole European in Walnut Creek also sucks. Buy another brand, I guess. More

by paul_appleton Verified Customer Verified Customer

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This particular appointment was a quick reset on alarm from a previous regular maintenance appointment. from a previous regular maintenance appointment. More

by PARCHULETA Verified Customer Verified Customer

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I needed a new windshield and a loaner car and they got it done so fast it done so fast More

by 121074STEPHANIE Verified Customer Verified Customer

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The dealership did a terrible job. It took me seven phone calls before I finally got to somebody. My car sat for 30 days and they could not decide if it was covered by the recall or no It took me seven phone calls before I finally got to somebody. My car sat for 30 days and they could not decide if it was covered by the recall or not when all was done and said ice had spent over $4000 for something that should’ve been covered. I bought two cars from the dealer. I think I should have not. If I ran my business the way they ran their business. I would not have a business. The service rep could care less about the customers More

by JOHNMANGELOS Verified Customer Verified Customer

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I called so many times and all I got was the machine which was not good. I was told that the website for Range Rover was down worldwide and they couldn’t tell me if my repairs would be covered or not. I which was not good. I was told that the website for Range Rover was down worldwide and they couldn’t tell me if my repairs would be covered or not. I said do the repair and decide later they did give me a $500 Check for the 4000. I spent to have my car repaired. I did not feel as if I should have to pay for what was done the error that my car was having was too close to what the recall for that part was about. The manager was very nice And I don’t think maybe he had a lot of choice. The service gentleman I thought was just rude and not very good. More

by JOHNMANGELOS Verified Customer Verified Customer

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