Joelle Peterson

My experience at this dealership was disappointing. While Miles and Joelle were excellent, the service and finance departments were inadequate. I traveled over 200 miles from Illinois to buy a 2017 While Miles and Joelle were excellent, the service and finance departments were inadequate. I traveled over 200 miles from Illinois to buy a 2017 Cadillac Escalade and requested a video walkaround, which was satisfactory. After the deal and financing, I spent $800 on flights for myself and my son. Upon arrival, Miles showed me the clean vehicle, but the power liftgate wouldn’t fully open. Despite this, we proceeded with the purchase. On the road, a mile in, we experienced a severe vibration from the front suspension. Miles reassured me and informed me about their 3,000-mile, 3-month powertrain warranty. Without the warranty, I wouldn’t have bought the vehicle. The experience was disappointing, and I wouldn’t recommend this dealership. I was committed to buying the car over $1000, and the non-refundable deposit, plane tickets, and hotel room made it difficult to back out. When I got home, I took the car to my local Chevy dealership the following Wednesday. They inspected it and found heavy metal contamination, requiring a transfer case and torque converter. The warranty company informed them that a car with only 500 miles needed $6000 in repairs, likely due to negligence. They spent half a day trying to ship my car back to Iowa to save money and fix it themselves, which was unnecessary. They should’ve inspected the car properly when they picked it up from auction and decided whether to fix it or return it. Fortunately, the dealership and the warranty company agreed to authorize repairs and the breakdown of damaged parts. The work is underway, and we can now address two more major issues. The brake pads need to be replaced urgently, and they installed two mismatched tires that could damage the new transfer case. These issues should’ve been identified and resolved. They’re straightforward to identify. However, I’m giving them a negative rating because of my experience with upper management. I repeatedly tried to reach out to upper management after purchasing the car. Damian, who was involved in my purchase, referred me to their sales manager, Greg. Greg initially tried to convince me that the warranty could only be used at their dealership, but I informed him that it only needs to be brought to them if I’m within 50 miles of one of their dealerships, which I am not. I hung up the phone and warned him to expect a negative review. He admitted his mistake and let me take the car anywhere, but he was still unhelpful and downplayed my issues. Damian escalated the matter to their general manager. He was the first helpful person I’ve spoken to at Deery Brothers. He listened to my concerns, informed me they’d discuss it at a meeting, and initiated communication. Despite contacting the general manager since Friday afternoon, I haven’t received any communication. He seems to be ignoring my attempts. This was a terrible experience. I strongly advise anyone considering buying a used vehicle from Deery to be cautious. More

Report | Print

Great experience! Iman and JuJu were great to work with! Fair and courteous. Recommend highly! Iman and JuJu were great to work with! Fair and courteous. Recommend highly! More

Report | Print

Warren got back to me quickly about an interest in a used truck. We had a deal made over the phone in about a half hour. It was a 2 and a half hour drive for me from Bluegrass IA. I was late getting there b truck. We had a deal made over the phone in about a half hour. It was a 2 and a half hour drive for me from Bluegrass IA. I was late getting there but Warren and his boss were ready and waiting for me. I didn't however want the truck, but Warren's boss said you drove a long way so I tell you what, you look at anything on our lot,and we'll try to make happen for you how's that?! I said sounds good, and a couple hrs later I drove away in a quality use suv!! I'm very happy 😊 and I will come back!! Warren is a good guy!! And this is is really good dealership!! More

Report | Print

I bought a 2019 VW Jetta and during the process Iman was very helpful and professional. She had a very great attitude and was very engaged with helping me buy the car. She was very helpful in getting me thr very helpful and professional. She had a very great attitude and was very engaged with helping me buy the car. She was very helpful in getting me through the car buying process. I will be happy to refer others looking for a vehicle to her in the future. She turned me over to Joelle in finance who was also great to work with. More

Report | Print

We worked with Eusebio in purchasing our new Wagoneer. He was wonderful to work with. He was very personable, knowledgeable, professional, and most importantly listened. He gave us plenty of time to mak He was wonderful to work with. He was very personable, knowledgeable, professional, and most importantly listened. He gave us plenty of time to make our decision and patiently answered every question. Highly recommended. More

Report | Print

We were welcomed right away and felt like we were listened to by everyone from our salesman Zion to the finance guy Tim! listened to by everyone from our salesman Zion to the finance guy Tim! More

Report | Print

We visited many dealerships personally and online. We loved the people and the experience at Deery Brothers in Waukee. From Sales, to service, to finance, to management we were treated honestly and We loved the people and the experience at Deery Brothers in Waukee. From Sales, to service, to finance, to management we were treated honestly and fairly with every step. Warren Goodwin was our sales professional that walked with us on our journey in the buying process. He is patient, honest, and a great listener. Thanks to him and everyone that made this experience so positive. More

Report | Print

I am thrilled with my new car and incredibly grateful to Iman for making the experience so enjoyable and listen! she helped me make a dream come true, I am new in the states and whats better than a Jeep for Iman for making the experience so enjoyable and listen! she helped me make a dream come true, I am new in the states and whats better than a Jeep for the first SUV. I can confidently say it was the best car-buying experience I have ever had. From the moment I walked into the dealership, Iman made me feel welcomed and valued. Her knowledge about the cars on the lot was impressive, and she took the time to understand my needs and preferences. What stood out the most was her genuine approach. She wasn’t pushy or overbearing, which is something I’ve encountered in past car-buying experiences. Instead, she provided insightful information, answered all my questions patiently, and offered honest recommendations. Her professionalism and attention to detail were evident in every interaction. The entire process, from test-driving to finalizing the purchase, was seamless. Special thanks to the management team who stayed sooo late with us to close the deal. If you’re in the market for a new vehicle, I highly recommend seeking her out. You won’t be disappointed! More

Report | Print

Great experience at this dealership getting my new Ram Rebel. Iman was very friendly and knowledgeable about vehicle features and specifications. Rebel. Iman was very friendly and knowledgeable about vehicle features and specifications. More

Report | Print

I appreciated their hard work and willingness to go above the norm to find the Grand Cherokee that had the options I wanted. the norm to find the Grand Cherokee that had the options I wanted. More

Report | Print