Joey Parnell

The GM didn't seem worried or bothered my CRV had 27,000 miles and his service department says new back tires are needed. When I try to call and talk to him hes always in a meeting. I think he is screening miles and his service department says new back tires are needed. When I try to call and talk to him hes always in a meeting. I think he is screening my calls when he hears the name. The front and back have the same tread amount and the service department says new tires due to a loud roaring. Then the wind shield had a piece come off the Honda service department installed. I was told they had a top notch service department but I havn't been impressed yet with the service department. In the time my vehicle was in the shop and the items they needed to repair I do not feel they took adequate time to evaluate my vehicle. I would like someone to explain to me how 27,000 miles requires new tires when the vehicle was bought brand new. Did they check the u-joints, bearings? I am very disappointed in this service. No I wonder since the piece was missing on my wind shield and it rained if I will have mold build up inside the vehicle. More

by Stacey Bennett Verified Customer Verified Customer

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Awesome job from the team in the service department. We highly recommend them for your vehicle service. We highly recommend them for your vehicle service. More

by harperclarence17 Verified Customer Verified Customer

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The buying process was quick and painless. Very genuine people and no hard sell tactics. Very genuine people and no hard sell tactics. More

by zhocutt Verified Customer Verified Customer

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This was an excellent experience. Very speedy and professional work. I will return for all my Honda work. Very speedy and professional work. I will return for all my Honda work. More

by emartinstarr Verified Customer Verified Customer

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While at today they recommended to replace my battery but they wanted to charge me 452$ which i thought was much to expensive so I had to go somewhere else for a new battery which was a very good replacemen they wanted to charge me 452$ which i thought was much to expensive so I had to go somewhere else for a new battery which was a very good replacement More

by LISKBenny56 Verified Customer Verified Customer

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excellant service dept excellant service excellant dealship excellant staff excellant shuddle service to work and back to dealership dealship excellant staff excellant shuddle service to work and back to dealership More

by billyb4 Verified Customer Verified Customer

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I have bought three new vehicles here. The service department is absolutely deplorable. I have had four experiences in which I was charged for a service that was not completed. I have had The service department is absolutely deplorable. I have had four experiences in which I was charged for a service that was not completed. I have had my vehicle returned with a substantial amount of oil spilled on the engine. More

by k.perez6789 Verified Customer Verified Customer

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My first time bringing a vehicle to Honda of Jonesboro was a complete success in my opinion. Friendly, knowledgeable staff. The work on my vehicle was done to my great satisfaction. was a complete success in my opinion. Friendly, knowledgeable staff. The work on my vehicle was done to my great satisfaction. More

by mearhart20 Verified Customer Verified Customer

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My service experience was truly awesome. My service representative was Joey Parnell, and he was great to work with, provided timely communication, and overall delivered a great service exper My service representative was Joey Parnell, and he was great to work with, provided timely communication, and overall delivered a great service experience. More

by Tellweh Verified Customer Verified Customer

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I would gladly give Joey Parnell and his service center five out of five stars. His professionalism and responsiveness have been outstanding. We own two Honda vehicles, and he has consistently taken great five out of five stars. His professionalism and responsiveness have been outstanding. We own two Honda vehicles, and he has consistently taken great care of us. Unfortunately, my experience with the rest of the store hasn’t been as strong. When I call, I’m often placed on hold for extended periods or transferred to the wrong department. Thankfully, Mr. Parnell provided me with a direct way to reach him, which has made a big difference. Because of that, I would rate the Service Department five out of five stars, but the overall store experience three out of five. More

by KCHRESTMAN Verified Customer Verified Customer

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