Joey Pugliese

I had an amazing experience with Andrea and Joey at Andrews. It was my first Cadillac purchase, and they did a great job of making it a great experience. When a very minor issue arose outside of their Andrews. It was my first Cadillac purchase, and they did a great job of making it a great experience. When a very minor issue arose outside of their control, they went above and beyond to make it right. I would definitely purchase another car from them in the future. Thanks! More

by jessecwelsh Verified Customer Verified Customer

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David sold us our 3rd Escalade since 2020. He went above and beyond making this trade and purchase as smooth as we could ask. Big THANKS to David Fitzgerald and the team at Andrews. He went above and beyond making this trade and purchase as smooth as we could ask. Big THANKS to David Fitzgerald and the team at Andrews. More

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David was absolutely amazing to work with. My husband and I drove in from Ohio, and after a long trip, his knowledge, professionalism, and care made the experience exceptional. He was extremel My husband and I drove in from Ohio, and after a long trip, his knowledge, professionalism, and care made the experience exceptional. He was extremely thorough throughout the entire car-buying process and even took extra time at the end to personally set up my CarPlay and vehicle settings. His service was unmatched, and I’ll definitely be back for my next car and will recommend him to all my friends and family. Another big thank you to Joey for setting the deal up for us and having everything ready before we even arrived. Thank you, David and Joey, for making everything smooth, quick, and efficient. More

by Madisyn Valentine Verified Customer Verified Customer

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The entire staff that I worked with Andrea,Scott, and Joey were extremely helpful, cooperative, and communicated extremely well as I wanted to obtain my custom XT6. I love it. Joey were extremely helpful, cooperative, and communicated extremely well as I wanted to obtain my custom XT6. I love it. More

by jspend18 Verified Customer Verified Customer

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We test drove several different electric vehicles and then we saw Andrea on TikTok! The lyric was by far the best thing we tested and Andrea was amazing from the word hello. First class experience, easy then we saw Andrea on TikTok! The lyric was by far the best thing we tested and Andrea was amazing from the word hello. First class experience, easy breezy process. More

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Made buying a car super easy. We love the car and had a great experience overall. We love the car and had a great experience overall. More

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Where do I start, bought a used vehicle and was promised with a handshake (Shane Lawson shook my hand) that some items that was not working would be repaired. I asked if I needed this on paper and he inform with a handshake (Shane Lawson shook my hand) that some items that was not working would be repaired. I asked if I needed this on paper and he informed me that I looked like a Good Ol Boy and his handshake was as good as a piece of paper. Two months later and here is my experience with this company. Most there are liars, service manager and service department are incompetent of fixing anything. They will break it even more and then blame you. When I was asked to pick my vehicle up after the repairs was finished the first time, I arrived there and started the car to find a VERY loud noise coming from the engine department. After further inspection discovered it was the new A/C compressor that they replace in their service department. So, they replaced it again, and then again, then they sent it to another dealership (car I was buying was not a Cadillac) due to still having A/C issues. When I spoke with that dealership which is Two Rivers Ford, they informed me that the car had 4 times the amount of oil in the A/C system and was overcharged. I picked it up and drove it for 2 days and A/C system was still having issues. I called and left multiple messages with the sales department for weeks. No return call. Finally, I got someone on the phone and told them my issues. They were able to get in touch with the salesman (Shane Lawson) and he finally returned my call. He then did give me his cell number so I could contact him easier. I was then instructed to drop the car back off at the ford dealership. Picked it up a week later, A/C was working, went to drive it the next day and car has no a/c again. I called back to Ford and was informed to call the service director at Cadillac. I did just that and spoke with Donnie Holder. Bad mistake for me, I informed him that the A/C is still not working, and he asked me what I wanted him to do about it, I was shocked, I told him that I do not know, I just need it fixed. He then raised his voice and turned really rude, saying that it’s my fault I bought a used vehicle. I informed him that on a handshake the A/C was supposed to be fixed. I tried to let him know that we do not know if the problem was caused by his tech’s mistakes or if it’s the original problem that it was there for. He did not care; told me he is done and will not be putting any more money into my car. I then got pretty upset, and he hung up on me. I then called the sales department back and spoke with Shane and he informed me that they will no longer be working on my vehicle. I asked to talk to someone else in charge. I was told that the General Manager “Joey Pugliese” will be calling me later. Which he did, I started by informing him that his service director was very unprofessional, and he a told me he listened to the phone called and agreed. Then we discussed my situation, we argued a lot and he told me that they told me at the time of buying that they would replace the A/C compressor, and they did just that and they are not going to do any other work to my vehicle. He asked me if the a/c worked when I picked it up, I said yes for a day or two, he said see it was fixed. I informed him that the deal was that the A/C would be fixed, not just the compressor replaced. We didn’t know what was wrong with it at the time so why would I agree to just the a/c compressor replacement only. We argued some more and after some time he offered to buy the car back at wholesale. When I asked can you not give me what I paid for the vehicle and he said no he will not, he will give me wholesale price only. Why would I sell it back for anything less than what I bought it for? He then emailed me the paperwork with the sold as is attached. I then called Ford to get my car repaired since Cadillac will not and I need my a/c working. Was told that due to all the issues Cadillac caused they will no longer work on my car. What am i to do now? More

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We have been buying cars from Andrews Cadillac for 35 years so they are just like family. Personal service and anything you need you just have to ask. The deals are good, the people are top notch. My f years so they are just like family. Personal service and anything you need you just have to ask. The deals are good, the people are top notch. My first time to have Dave as a salesman and it was like we were old friends. Comfortable as an old shoe and efficient and thorough. No haggling-- the first deal was great. That's how I like to buy a car.👍🏻 More

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Purchased several escalades from this dealership. Joey and Rob are the best.Thank you guys Joey and Rob are the best.Thank you guys More

by Ms Verified Customer Verified Customer

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Convenient location. Easy to get in and out. Offers good service and friendly. Always welcoming. Easy to get in and out. Offers good service and friendly. Always welcoming. More

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