John Brady

I caught BMW in a lie! Purchased two new tires, asked them to put them on the rear of the vehicle, since it is a rear wheel drive car, went to go pick it up and they put th Purchased two new tires, asked them to put them on the rear of the vehicle, since it is a rear wheel drive car, went to go pick it up and they put them on the front. The service tech continued to tell me that in his 17 years experience that the new tires should be in the front and not the back. I didn’t believe them, and asked them to send me in writing where it states that in their training. After two days of them searching for the answer, the service manager called me back and admitted they got it wrong and I was right. These guys are liars and have no idea what they’re talking about , they want their customers to think they know everything and just go away. This is the reason people do not trust car dealerships! Even if it is BMW. xxxx poor. More

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A positive rating may be easy to write or give just to get it done with. However, We bought two cars recently and I can compare the experience and I have to say that there are no words to express our sati get it done with. However, We bought two cars recently and I can compare the experience and I have to say that there are no words to express our satisfaction with Tom Bush. Stephanie was AMAZING! She was open, transparent, not invasive, a real pro and just…human. She did not behave as a salesperson, in a good way. We were treated so good and the buying process was so smooth and stress-free. Loved this place. More

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I decided to buy the Certified preowned vehicle remotely, based upon certified inspection reports of the condition of the vehicle . Exterior condition report showed some scratches as to be expected remotely, based upon certified inspection reports of the condition of the vehicle . Exterior condition report showed some scratches as to be expected, the salesperson were said would be improved with the detailing/touch up to be completed. But NEITHER disclosed NOR repaired were a large gouge in the rear bumper and damage to all the wheel rims. The parts were noted on the inspection report as good with a check indicating they meet BMW guidelines and no comments regarding any damage to the wheel rims or rear bumper. I trusted the inspection was accurate and honest. When I arrived to pickup the vehicle the first thing the salesperson said was how the manager had wanted to raise the price by $2k on the car but she said she had already sold it at the advertised price. Then I inspected the vehicle and saw the undisclosed damage. I complained and the manager said I could pay $2k more to repair it. I said these problems weren’t disclosed in the reports and he proceeded to blame me for coming in that day, that there wasn’t time. When I said I would come back in a few days at the end of the week so it could be repaired and reminded him it wasn’t on the inspection report, he ignored the problematic discrepancy and said he said he wasn’t going to repair that without raising the price. CLASSIC BAIT AND SWITCH. Hopefully it’s worth the $2k to his pocket to lose credibility, trust and reputation. More

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Just purchased new 2020 X3 and can't say enough good things about Jim Mitchell. Spent time going over existing inventory and the option of building one. Never any pressure, just wanted me to have the c things about Jim Mitchell. Spent time going over existing inventory and the option of building one. Never any pressure, just wanted me to have the choice. Answered all my questions and went over all the features of the car in detail. Very easy to do business with Tom Bush BMW of Orange Park and would recommend Jim and this dealership to anyone shopping for a BMW or even those considering any auto purchase. More

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