Fast easy process with excellent staff who did a great
job showing us how to use all the functions on this Mercedes’. This was our first Mercedes’.
job showing us how to use all the functions on this Mercedes’. This was our first Mercedes’.
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by Lpelfrey76
Oct 26, 2022 -
Mercedes-Benz of Kansas City South responded
Thank you for your business we appreciate you and your review.
Awesome!
!!!’ I would highly recommend this dealership to anyone who would ask me about it!!!!
!!!’ I would highly recommend this dealership to anyone who would ask me about it!!!!
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by Dick Boerger
Aug 04, 2022 -
Mercedes-Benz of Kansas City South responded
Thank you so much for your business and your review. We appreciate our customers and their feedback.
I brought my car in for online issues with Mercedes Me
app. They discovered I also needed a tire replaced. The car was there two days. They changed the tire but , based on the paperwork I received, they d
app. They discovered I also needed a tire replaced. The car was there two days. They changed the tire but , based on the paperwork I received, they did nothing to fix the online issues.. which was the primary reason for the service. I have been in touch with the Mercedes Me people and was told I need to have a factory reset. I have to wait another three weeks to get in. Not impressed with the service we received.
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by kkane24
Aug 01, 2022 -
Mercedes-Benz of Kansas City South responded
We are sorry for your trouble, we'd like to discuss this with you further so we might better understand the situation. If you would, please reach out to our Director of Marketing Robert Hellweg at robert.hellweg@soaveauto.com thank you.
Aug 01, 2022 -
Mercedes-Benz of Kansas City South responded
I'm sorry to hear about your issue. Mercedes does link to iphones but sometimes older iphones do not have the technology for Sync. You would need an iPhone 10 or newer to use this tech. Please call Geoff at 816-943-7004 and I would be happy to get you with my concierge to see if this is an issue that we can resolve. Also, if your iPhone software is corrupted which would require a factory reset to resolve, you would need to do this before we can resolve your issue.
This is not a DEALER issue. We will do our best to help you to resolve this issue.
Aug 01, 2022 -
Mercedes-Benz of Kansas City South responded
We are looking forward to getting this issue resolved to your satisfaction. Thank you for your patience.
Aug 01, 2022 -
kkane24 responded
Hello...as you can see by my review, I was less than pleased with the Mercedes service I received. The main issue that I brought my car in for...the first item on the invoice...was for the "online services not available" was not addressed in the two day my car was in the shop. Other than changing out the tire because they discovered my tire had a bubble in it...I don't know what was done. The technician I talked to when I came to pick up the car, did not seem to know why we were having the issue. The Mercedes Me technician said I probably needed a factory reset that should be done at the dealership...but I have to wait another three weeks to get it back in. I already waited three the first time I brought it in.
After talking to several people, it appears to me the Mercedes links to Android phones but not I Phones. Someone mentioned that there is a big lawsuit with Apple in European countries...is this the root of the problem?
When we bought the car in 2021 (February) this was not an issue. It boils down to why the Mercedes dealer people who sold me the car can not figure out why we have this problem.
I am wondering if anything will be resolved when I bring the car back in at the end of August......
Aug 01, 2022 -
kkane24 responded
After dealing with Jesse at the Mercedes Dealer, I am getting much attention to this online problem. They have delved into the problem and are getting my car back in this week. I truly appreciate them doing this. This is the type of service I have come to expect from them. I would rank them much high right now. Thank you.
Taking Care of Business- Provided "fast" service!
Completed multiple software updates, reviewed navigation system and assisted with setting up Mercedes-Benz mobile app.
Completed multiple software updates, reviewed navigation system and assisted with setting up Mercedes-Benz mobile app.
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by Big D
Other Employees Tagged:
Geoff Bedine, Johnny Kartsonis
Aug 04, 2022 -
Mercedes-Benz of Kansas City South responded
Thank you so much for your business and your review. We appreciate our customers and their feedback.
Everything handled very well.
Pleased with the dealership and personnel.
Would recommend to anyone for the future.
Pleased with the dealership and personnel.
Would recommend to anyone for the future.
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by Jtomlen
Other Employees Tagged:
Geoff Bedine
Jul 26, 2022 -
Mercedes-Benz of Kansas City South responded
Thank you so much for your feedback and your business.
Needed new tires right away-Blake ordered and got us out
the same day! Thanks Blake
the same day! Thanks Blake
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by dpbg11
Other Employees Tagged:
Blake
Jul 26, 2022 -
Mercedes-Benz of Kansas City South responded
Thank you so much for your feedback and your business.
Needed brakes done snd also found transmission seemed to
be slipping. Kyle assured me he would make sure it was checked out and solved. Diagnostic found te programming had to be done snd csr os good as new.
be slipping. Kyle assured me he would make sure it was checked out and solved. Diagnostic found te programming had to be done snd csr os good as new. Thanks Kyle for taking good care of my car
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by Kansaslass
Other Employees Tagged:
Kyle
Jul 26, 2022 -
Mercedes-Benz of Kansas City South responded
Thank you so much for your feedback and your business.
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