John Gaines
John Gaines at Gorges Volvo Cars

John Gaines

Service Manager

Gorges Volvo Cars

17665 Burt Street
Omaha, NE 68118

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642 Reviews

John has been with the Gorges family since January of 2010. He started in the parts department as a parts advisor, from there he became the Parts Manager for several years, and today he is our Service Director overseeing both the Service and Parts departments. He has a strong love for technology, rc cars, and all things computers. His natural knack for fixing things quickly gave him the role of the dealership's IT support, also.

Dealership Experience

16 yrs

Industry Experience

17 yrs

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642 Reviews

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642 Reviews of John Gaines

November 19, 2025

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I have done business with the Gorges staff for 20 years and they have always gone above and beyond what's expected. They have always been like family. More

by J C
Service Price Transparency
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Recommend Dealer
Yes
Nov 25, 2025

Gorges Volvo Cars responded

Thank you for your continued trust and loyalty over the past 20 years! We are grateful to you for supporting Gorges Volvo Cars, and we are so glad to have you as part of our family. See you next time!

January 21, 2025

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Easy scheduling application and a seamless service experience. Would recommend both their service and sales. More

by bbaker
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Recommend Dealer
Yes
Jan 22, 2025

Gorges Volvo Cars responded

We're delighted to hear that you had a seamless service experience with us at Gorges Volvo Cars! Thank you for recommending our service and sales teams. We look forward to assisting you again in the future!

May 07, 2024

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Excellent dealership. Service always on schedule, wait time minimized as much as possible. Work well done. Car very clean after service. Advisors very personable and helpf More

by jesimon1107
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Recommend Dealer
Yes

Other Employees Tagged: Mike Percival , Josh

May 07, 2024

Gorges Volvo Cars responded

We're so glad to know you had a positive experience with our service team at Gorges Volvo Cars! It's great that we could provide efficient and quality work for your vehicle. Thanks for recommending us, we appreciate it!

March 26, 2024

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Great service experience again with Gorges Volvo team. Thanks Josh and everyone for keeping me on my service schedule with no upselling. You all help me take care of my sweet v60. I appreciate the profes More

by Deb 2653
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Recommend Dealer
Yes

Other Employees Tagged: Josh, Corey

Mar 27, 2024

Gorges Volvo Cars responded

Hi Deb! We're so glad you had another great service experience with Josh from our team at Gorges Volvo Cars! It's our pleasure to help keep your Volvo V60 in top shape. Thanks for the review and we look forward to continuing doing business with you!

October 15, 2023

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Great service. Excellent people to work with. Had a s[are key made for my car and they did a great job. More

by cnn90
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Recommend Dealer
Yes
Oct 16, 2023

Gorges Volvo Cars responded

We're glad to know you had a great experience with our team at Gorges Volvo Cars. Thank you for trusting us with your spare key needs, we aim to provide excellent service every time!

August 25, 2023

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Great service Kind and professional Left an unbelievable clean, detailed car We’re I to live in Omaha, there’s no other dealership I would buy from They went out of their way to repair my XC9 More

by philbockman
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Recommend Dealer
Yes

Other Employees Tagged: Kevin

Aug 28, 2023

Gorges Volvo Cars responded

Phil, we're delighted to know you had such a positive experience with our team at Gorges Volvo Cars. We always strive for top-notch service and it's great to see that reflected in your visit. Enjoy your Volvo XC90!

May 31, 2023

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The Gorges Dealership in Omaha is excellent. All around top sales and service. Staff provides top quality customer care. More

by Volvoxc60
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Recommend Dealer
Yes
Jun 02, 2023

Gorges Volvo Cars responded

Thank you for trusting the Gorges Volvo Cars team with your automotive needs! We're truly grateful for your support and look forward to serving you again next time!

May 23, 2023

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10,000 mile service was great. Cory was spectacular. Had the car back in no time. More

by Dgorges
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Recommend Dealer
Yes
May 24, 2023

Gorges Volvo Cars responded

Thank you for trusting Cory and the team with your vehicle! We hope to see you again soon! - Gorges Volvo Cars

May 18, 2023

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Our last visit to the dealership was nothing short of atrocious! That said, our interaction with the service department was much different this time. They valued our time and gave us several updates on More

by kashamarie28
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Recommend Dealer
Yes
May 19, 2023

Gorges Volvo Cars responded

We're glad to hear that your second experience with our service team at Gorges Volvo Cars was a phenomenal one. It's heart-warming to know that we earned back your trust in us, and we look forward to seeing you for all your vehicle needs. Thank you!

May 18, 2023

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Employee Rating

Our last visit to the dealership was nothing short of atrocious! That said, our interaction with the service department was much different this time. They valued our time and gave us several updates on More

by kashamarie28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 19, 2023

Gorges Volvo Cars responded

We're honored that Gorges Volvo Cars has earned back your trust! We apologize for the negative experience you previously had, but we're happy to know our service team made things right. Thank you for sharing your fantastic feedback!

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