John Howerton
John Howerton at John Howerton Honda

John Howerton

Owner

John Howerton Honda

252 Plaza Dr
Beckley, WV 25801

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3 Reviews

John has served in the automotive industry for almost 30 years, and has been the co-owner of Pirtle & Howerton Automotive in Tennessee. He is excited to have relocated from Murfreesboro, Tennessee with his wife Shari. As the new Honda auto dealer in Beckley, John would like to invite everybody to come in and say hello.

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3 Reviews of John Howerton

February 05, 2014

Dealership Rating

Brought my 2001 honda accord from TN when I moved car would not start. Payed. 110.00 for diagnostic no help there. Had to have it towed back I fixed the problem it was ECM I replaced and had a 3 I clock More

by msw142
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Feb 27, 2014

John Howerton Honda responded

Mark, I would like to apologize for not being able to correct your issues on you 2001 Honda Accord. Everyone here at John Howerton strives to ensure every customer is very satisfied with the service they receive. In your situation with the Accord you declined all repairs after each diagnostic and you chose to have the work performed elsewhere. This did not give us any opportunity to correct the issues we had identified, so when you returned their were different issues that needed to be resolved. We want to create long term relationships with every customer, again I apologize that you feel as if your situation was not handled properly.

Feb 06, 2014

John Howerton Honda responded

Good Afternoon, I apologize about the problems you have had with your 2001 Honda Accord. I would like to look into the circumstances further. Can you please provide me with the Vehicle Identification Number (VIN), name on the account and an estimated date this occurred. I assure you that this instance will be looked into because we value every relationship here at John Howerton Honda. Sincerely, Meredith Mandeville Business Development Director John Howerton Honda mmandeville@howertonhonda.com 304-252-0744

Feb 11, 2014

John Howerton Honda responded

Mr. Wright, I'm getting back to you with the regards to the 2001 Honda Accord and the issues you have been having. I have spoken with our service manager to ensure I had all the details. September 13, 2013 the car was brought in because it would not start, it was diagnosed with a faulty distributor you declined repairs. October 9, 2013 the car was brought in to have an ECM computer programmed that you had purchased somewhere else, it had the SRS light, check engine light and oil light, you declined further diagnosis. When I spoke with you the other day you mentioned that there were other items that are currently not functioning properly. It is possible that the computer you purchased is not compatible. It would allow the car to run but other systems would not operate. In addition there is always a chance that older high mileage vehicles may have multiple underlying issues, your Accord is 14 years old with high mileage and without a history of maintenance records we have to go by the current diagnosis. We are very sorry that you feel we didn't resolve your problems, you did decline all repairs after diagnosis. We were not given the opportunity to do any repairs, you chose to have them performed elsewhere. We can not control what is done by another repair facility. We want to create long term relationships with every customer, again I apologize that you feel as if your situation was not handled properly. Sincerely, Meredith Mandeville Business Development Director John Howerton Honda 304-252-0744

December 08, 2013

Dealership Rating

Howerton Honda was the only place to shop when looking for my daughter a quality vehicle that would hold it's value. Jim Copenhaver was one of the employees that I met with the first time I came in. Wha More

by KimShrewsbury
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jim Copenhaver , Brad Anderson

October 10, 2013

Dealership Rating

I bought a Jeep Commander from this lot and they never cleaned it as well as it has been broke down in my driveway since I bought it. I asked to speek with Mr. Howerton and they told me I will recieve a c More

by wasteofmoney
Price
Recommend Dealer
No

Other Employees Tagged: Jim Copenhaver

Oct 17, 2013

John Howerton Honda responded

Hello Rachelle, Our dealership participates in the DealerRater Certified Program. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at John Howerton Honda. I would like to apologize for the trouble you were having with your vehicle. I understand you had two issues that needed addressed. One with the cleanliness of the vehicle and one about not starte After meeting with our Service Manager, I have become aware that the issue has been resolved at no charge. I was told it had to do with a corroded starter cable not making a good connection between the starter and the battery. I am glad we were able to get this fixed for you and would like to extend an invitation to bring your vehicle in for a free car wash. It is my desire to make you a satisfied customer and have your confidence to come back and do business with us in the future. Please accept my apology if you felt mistreated in any way as we strive to continually improve our relationships with our customers. Please call me when you would like to schedule your car for that Free Car Wash. Sincerely, Jim Copenhaver Sales Manager John Howerton Honda 304-252-0744

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