John Mesich

Purchased a new Hyundai Santa Cruise First negative feedback- car came with free maintenance for the first 3 oil changes ~ called and requested an appointment “was told that I had to wait 3 months” S feedback- car came with free maintenance for the first 3 oil changes ~ called and requested an appointment “was told that I had to wait 3 months” So I had to take my car to a local shop where I only had to wait 1 day Second bad experience ~ the brakes for my new 2022 Santa Cruise started making loud noises and bad vibration when stopping. Car was only 6 month old. I called Darcy Hyundai in Joliet and requested an appointment to bring in for inspection because I was worried about not being to stop. Was informed that I had to wait 3 months to bring in for service. I then requested to speak to the service manager. He asked why did I want to speak to him? I told him the issue. His response was “what were you told” I said they want me to wait 3 months. He said “ you heard they, you have to wait” I said it’s a new vehicle! He said it didn’t matter. I said the vehicle wasn’t drivable, can I drop off and possibly get a loaner. He said “no loaners” So I had a new vehicle with a safety issue and Darcy wouldn’t help me! I took a loss by trading the car in with a different dealer I will never buy a vehicle again from Darcy Hyundai ~ the worst service I’ve ever had And rude treatment by management More

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Everyone there is so friendly. I took my car in for an oil change and was in and out in a reasonable amount of time. The pop and chips was a nice added bonus while waiting for my c I took my car in for an oil change and was in and out in a reasonable amount of time. The pop and chips was a nice added bonus while waiting for my car to be done. Also happy that they washed my car too. Over the years I’ve bought two cars from Darcy and will continue to recommend them to family and friends. More

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We were very satisfied. All the people we dealt with were friendly. The waiting room was comfortable and clean. All the people we dealt with were friendly. The waiting room was comfortable and clean. More

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Never have an issue . Service is always timely and within a reasonable timeframe. Really appreciate the courtesy car wash . Service is always timely and within a reasonable timeframe. Really appreciate the courtesy car wash . More

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This dealership is clearly concerned with customers service and satisfaction. From the time I came in to the time I left was great service and satisfaction. From the time I came in to the time I left was great More

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Parts man and service man were both courteous and professional. No issues to report. Coffee was excellent. professional. No issues to report. Coffee was excellent. More

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VERY PROFESSIONAL REPAIR ON REPLACING MY OUTSIDE DOOR HANDLE LOOKS AS GOOD AS THE DAY I BOUGHT THE VEHICLE PAINTING AND INSALLATION OF SAME A-1 THANKS HANDLE LOOKS AS GOOD AS THE DAY I BOUGHT THE VEHICLE PAINTING AND INSALLATION OF SAME A-1 THANKS More

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Very friendly, clean. Professional. Customer Sevice is quick and nice. Service area is well maintained and appears to be well organized and very efficient. Professional. Customer Sevice is quick and nice. Service area is well maintained and appears to be well organized and very efficient. More

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Promptly met when I arrived and checked was told where to wait and if I needed anything to let them know. Work was completed quickly and I was on my way. wait and if I needed anything to let them know. Work was completed quickly and I was on my way. More

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The service was super fast and communication was awesome. This will be my new dealership for service and for when my family needs a new car. This will be my new dealership for service and for when my family needs a new car. More

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