John Remy

Cars being sold are listed at a fair enough price. Nothing crazy, but not price gouging. Initially appraised my car for half of the value that it was worth on trade in. Upon refusal, countered with pr Nothing crazy, but not price gouging. Initially appraised my car for half of the value that it was worth on trade in. Upon refusal, countered with price quoted on KBB for vehicle make, model, condition. Purchased used vehicle, was half cleaned upon pickup. Empty cigarette packet still in console that was closed. Salesman I dealt with was very friendly, very receptive, very willing to work with me on price of car and trade in. Brief interaction with service department demonstrated competence and observant nature of crew there. Decent place to buy a car, however if you feel you're being low balled on a trade-in value you probably are. More

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Have you been harassed by Eric Yngve, he turned our car shopping experience at Boch from good to horrible after spending a hour at the dealer on 11/202/21. Our daughter bought a car from this same dealer a shopping experience at Boch from good to horrible after spending a hour at the dealer on 11/202/21. Our daughter bought a car from this same dealer a year ago and was totaled when a huge tree fell on her car while driving. She is lucky to be alive. John, the sales representative, delivered the best customer service one can ask for, professional, respectful and knowledgeable, he guided us from looking for a new car which is not available to order one. We are about to sign the purchase and Eric was brought to answer a question. We were told by Eric that every dealer charges market adjustment fee and $2,000 is lowest around. However, if we brought him cookies made "with love", maybe he can help us. He also rudely stopped us when telling him the reason why our car was totaled, in his words 'you told me already, your car is totaled, trees fell down everywhere, fell down on my car too... What a bazar experience in matter a a couple of minutes, condescending, sexiest, misogynistic, and inappropriate, in front of customers and his employees. Every organization is as strong as the weakest link, Eric is the bad link for this dealer. We just felt bad that John, out sales man, will miss this sale because of his unprofessional manager. More

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Boch is a big volume dealer, customer service not their strong suit. We went in looking for a specific make/model/year/mileage CPO. We had pre-approved financing from USAA at 2.79%, our credit is very goo strong suit. We went in looking for a specific make/model/year/mileage CPO. We had pre-approved financing from USAA at 2.79%, our credit is very good. They literally sold 2 cars we were interested in while we were there, that’s OK, it’s a crazy market right now. BUT when we sat down to talk about a car we had some interest in they came back with the old fashioned “let me check with my manager” routine. Ok fine, this is 2021 we can skip this step but whatever. The kicker was the 7.5% interest rate….ummmm NOPE. I had not revealed my USAA option yet but when I pushed back on the rate the sales person told me they do not accept outside financing. (this is common with dealerships in MA that discount the car and make way more on forcing you to use their marked up rate. That 7.5% was likely around 4 or less but they get the whole difference between the big rate and the sell rate (google it to understand). When I said no thanks, we will use USAA the sales manager put on his dog and pony show about how he doesn’t accept outside financing and that’s how they can sell cars so cheaply. Your not selling cars cheaply if I am paying an extra 4% over 60 months! But they count on you not knowing that and them getting the thousands and thousands of dollars in extra interest the bank will kick back to them. The cars price WILL be higher if you pay cash or finance outside. The finance manager said he would consider USAA because of the military affiliation but it doesn’t interest me to do business with them. We walked away, no sweat off our back. If your not a person with great credit or you don’t mind paying way more in the long run, they have good inventory. If you don’t want to be forced into a significantly higher interest rate, find another dealer. More

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One of the worst car buying experiences EVER!!!I One of the worst car buying experiences EVER!!! I purchased a Highlander from this dealership two months ago. Like most dealerships they try to ge One of the worst car buying experiences EVER!!! I purchased a Highlander from this dealership two months ago. Like most dealerships they try to get the best price for their vehicle same as a buyer would - no problem there. Just the typical car salesman stereotype for this Dealership. Price was good compared to other dealerships but that comes with a red flag as the customer service was terrible. After purchasing the vehicle, there were multiple issues which resulted returning to the dealership on three separate occasions. First, they didn't give me the financial documents, a 2nd key had to be made, 3 of 4 tire valve caps were missing, no inspection sticker and a broken sunglass holder. After notifying the dealership I needed to return for all of these items they agreed. Upon arrival the sunglass holder was never ordered hence a second trip needed to then get this repaired. Not very professional to tell someone you have a part and upon arrival it is not readily available. As time went on the vehicle started to shake when braking. I scheduled a time to go back a third time. Upon inspection the dealer said the rotors were bad (this is having the vehicle less than 2 months). The dealer said they would split the cost, which is totally unacceptable. The dealership should have covered the cost as this vehicle is less than 2 months old to me. Needless to say, I would not recommend this dealership and save yourself the headache. More

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Great service, great sales man John Remy; Well experienced and well knowledgeable. he was very respectful, and willing to understand what I was looking for. experienced and well knowledgeable. he was very respectful, and willing to understand what I was looking for. More

by RICHARDBKIDD Verified Customer Verified Customer

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Really unhappy, worse customer service, sales associates didn’t give any details about the car having only one key, they don’t pick up phone calls. didn’t give any details about the car having only one key, they don’t pick up phone calls. More

by Martine Verified Customer Verified Customer

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Good place to buy a car, salesman very friendly, details, and helpful. All of my friends car and SUV were buy from there. I recommend to go there for new or pre-owned vehicle. Thanks and helpful. All of my friends car and SUV were buy from there. I recommend to go there for new or pre-owned vehicle. Thanks More

by KOMPHOAK Verified Customer Verified Customer

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Boch Toyota is a great place to buy a car simply because of the amazing and skillful salesman they have but finance guy is bad. of the amazing and skillful salesman they have but finance guy is bad. More

by NONE3 Verified Customer Verified Customer

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Set up an appointment and came in for a test drive. Salesman and finance employee were both not very clear on the APR. I was completely unaware of APR until first bill. Salesman and finance employee were both not very clear on the APR. I was completely unaware of APR until first bill. More

by Toyota Reviewer Verified Customer Verified Customer

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It was great. Customer service was great.I like the way they threat me.That one of the best dealer to refer someone who looking for a car. Customer service was great.I like the way they threat me.That one of the best dealer to refer someone who looking for a car. More

by wislyeliassaint771 Verified Customer Verified Customer

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