Johnny Roman

Bought my Tahoe here. Service has always been great. But today brought it in to check a brake sensor warning light and clogged windshield washer nozzle. They told me it wo Service has always been great. But today brought it in to check a brake sensor warning light and clogged windshield washer nozzle. They told me it would be approximately $775 for sensor and $200 for washer nozzle to repair. Seemed high so I took it to my local auto service spot. They quoted me $66 for the sensor part and a few more dollars to install. CRAZY! And to boot, Schumacher Chevrolet charged me $222.85 diagnostic fee. I’m so disappointed in my service experience. Highly unlikely that I will return. Might call the dealership GM and share my experience. More

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It was GREAT! This dealer was far from where I live. I went there to test drive a Camaro 2SS Convertible. I fell in love with the car and the salesman "Dave B." w This dealer was far from where I live. I went there to test drive a Camaro 2SS Convertible. I fell in love with the car and the salesman "Dave B." was absolutely GREAT! He did not pressure me and spent all the time I wanted to spend. I felt the price was fair, & I would most certainly buy from this dealer & especially from Dave B. again! More

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Sales/customer service Danielle was an absolute joy to work with. Pleasant and professional personality. I do not feel as though, I was just another customer. She heard, u Danielle was an absolute joy to work with. Pleasant and professional personality. I do not feel as though, I was just another customer. She heard, understood and recommended according to my requirements. More

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Repeat visits for same problem The service advisors are friendly and professional, but the work that happens in the back is subpar at best. I tried to have a long term relationship The service advisors are friendly and professional, but the work that happens in the back is subpar at best. I tried to have a long term relationship with this dealer; I bought a "Certified Preowned" vehicle 5 years ago and had it exclusively serviced there. When the vehicle had issues, often times the repair work, which I had agreed to at premium dealership service rates ($$$), failed to address the problem and required repeated visits. In at least one case, the repair work caused more problems: they recommended I replace the front outer axle seal on my AWD vehicle due to a slow leak. After that repair, the front end started making all kinds of noise. After many repeat visits, including one where I went through nearly $3,000 to rebuild the entire front axle, the problem ended up being a shock absorber, which had already been replaced once. Fast forward to nearly 5 years after purchase, I return with my exclusively dealer serviced vehicle to trade it, and they lowball me saying the Takata airbag recall ... "it's a really bad one" ... and it negatively impacts the vehicle's value. They offered me $9k on a vehicle that books out at $11k at the absolute low end and wouldn't budge. Mind you these are currently listed on used car lots for $18-19k with 50k more miles on them than mine has, so there was plenty of profitability available even at a $14k trade allowance. Then they said "good news, your repeat business qualifies you for a $250 sales bonus." Wow, two hundred and fifty whole dollars! So much for valuing a customer who tried to be loyal. I am completely finished with Wigder, the vehicle I bought was garbage, the service department apparently has some terrible mechanics, and they don't care at all about repeat sales business. More

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Professional, Experienced, Friendly My car stalled out twice and I was afraid to drive it. This was at 5:30pm. I called Wigder and asked if they could squeeze me in for service the next My car stalled out twice and I was afraid to drive it. This was at 5:30pm. I called Wigder and asked if they could squeeze me in for service the next morning. They did! The car was repaired within an hour and I was on my way. No more stalling. More

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Purchase experience Cory and Jackie were very professional and made sure we were very satisfied with our experience and purchase. Highly Recommend! This group gets it rig Cory and Jackie were very professional and made sure we were very satisfied with our experience and purchase. Highly Recommend! This group gets it right! More

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New car purchase 2015 Equinox LTZ From start to finish Ralph Torres, salesman, treated me outstanding...made sure I was happy with everything.. SEE Ralph, first..... .I have used the From start to finish Ralph Torres, salesman, treated me outstanding...made sure I was happy with everything.. SEE Ralph, first..... .I have used the service department for over 15 years, now and always honest and all go out of their way to please. Wigder is the only Dealership I would deal with..... More

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Above and Beyond My Chevy Equinox broke down about a mile from the dealership at about 6:30 P M. I called and spoke to Johnny in maintenance about getting a tow truck My Chevy Equinox broke down about a mile from the dealership at about 6:30 P M. I called and spoke to Johnny in maintenance about getting a tow truck to have the car picked up and brought to the dealership. Not only did he try to get me the tow truck but he went out of his way to insure that I would have a loaner car while my car was being repaired. I would have otherwise been stranded without any means of getting home. As it turned out, the tow truck operator gave me a jump and I was able to drive to the dealership where the loaner car was waiting. Needless to say I was a very happy camper that evening. I have been with this dealership for 15 years and Johnny and Bernie as well as the mechanics always do their best to accommodate me. The car was repaired with the same degree of professionalism as always. I want to thank this dealership for going above and beyond and for their professionalism More

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Steady decline in service I have been a customer with Wigder for nearly a decade. I have purchased 4 vehicles from them and two of them being higher end vehicles. My service I have been a customer with Wigder for nearly a decade. I have purchased 4 vehicles from them and two of them being higher end vehicles. My service experience has always been excellent until the past year and a half. Several months ago I had a tire issue on one of my vehicles due to an alignment problem however the store I purchased the tires from was telling me it was possibly struts and shocks (the vehicle had only 40,000 miles on it). I was told by Wigder my extended warranty did not cover shocks and struts and that it would cost $1,800. After expressing my frustration and how the vehicle was just out of the basic warranty, I was then told it would cost me $100. If I hadn't been in the car business earlier in my career and I did not know any better and was just the "average" customer; I would have been stuck with an $1,800 bill. This is not good business! I was willing to give them another chance. I had recently brought my new vehicle in for its first oil change which I had made an appointment several days prior. I advised the service writer, Johnny, over the phone I would like to wait for the vehicle because it was ONLY an oil change. I was told I would be able to do that. I dropped my vehicle off for service and proceeded to wait. 2 hrs later a gentleman in a suit approached me in the showroom and asked if I was being helped. I advised him I had been waiting for my vehicle for the past 2 hours and it was only receiving an oil change. Ten minutes later Bernard, from service, came out with my keys and when I asked if there was a problem with the vehicle; his only response was sorry they got busy. Out of principle now I will drive to ANY other Chevy dealership for service. In a 2 hr time frame I could drive pretty far. It is a shame how this dealer has changed. More

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The 'check engine' light turned on so I contacted Ed Goldstein, who suggested to bring the vehicle for service. Being a bit far from the dealership, I wasn't able to go for service 'til after work the f Goldstein, who suggested to bring the vehicle for service. Being a bit far from the dealership, I wasn't able to go for service 'til after work the following day. Though late in the day, I was still accommodated by Johnny and gave me a loaner. The problem was diagnosed and fixed promptly and I was able to get my Equinox the following day. More

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