Jolene Nguyen

Terrible customer service for service on a safety recall. Less than 1 STAR would be my rating. Rude, uninformed, not helpful at all!!! Less than 1 STAR would be my rating. Rude, uninformed, not helpful at all!!! More

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Been a customer from day 1 when they first opened up. Love the people there. Super friendly and great discounts and prices. Would definitely recommend to friends and families! Love the people there. Super friendly and great discounts and prices. Would definitely recommend to friends and families! More

by jhang24 Verified Customer Verified Customer

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Top notch service dept, friendly, affordable and efficient. Two thumbs way up. $25 tire rotations, who does that? efficient. Two thumbs way up. $25 tire rotations, who does that? More

by jschuster1 Verified Customer Verified Customer

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Service dept always takes care of me and gets me in and out fast! They make it easy and convenient! out fast! They make it easy and convenient! More

by normanjeremy Verified Customer Verified Customer

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Been a customer since day 1 when Rapids opened. Bought my 2019 Honda Odyssey from them with added features and have no regrets. We continue to service our odyssey and Pilot at Rapids and will continue to do 2019 Honda Odyssey from them with added features and have no regrets. We continue to service our odyssey and Pilot at Rapids and will continue to do so. Great customer service and great service team. Everyone at Rapids is friendly and goes beyond with helping people. Feels just like home. Very friendly! More

by jhang24 Verified Customer Verified Customer

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Jon was very professional and friendly. He explained the ins and outs of the vehicle I was looking at and made sure the main features were highlighted during the test drive. I ended up purchasing the vehicl ins and outs of the vehicle I was looking at and made sure the main features were highlighted during the test drive. I ended up purchasing the vehicle from Jon and he made it an easy decision. More

by jdzeller18 Verified Customer Verified Customer

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Lance and the entire Service Dept are amazing. A smaller dealership that goes above and beyond. dealership that goes above and beyond. More

by jschuster1 Verified Customer Verified Customer

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This was the worst buying experience I have ever had. Like other people I was quoted a price with tax, license and document fees. There were also extra accessories that I could add if I would like. I s Like other people I was quoted a price with tax, license and document fees. There were also extra accessories that I could add if I would like. I sent an e-mail back stating that I was not interested in any of the accessories and came up with a total of $42,535.31. When I arrived to pay for the vehicle I was told about the extra paint and glass protection that I didn't have a choice on. I refused the extras and told them that I didn't want them. After arguing for about 45 minutes I was wore down and settled for $305.00 more that I was quoted. I will never purchase from this dealer again and would not recommend Rapids Honda to anyone. Horrible experience. My salesman was good but the sales manger was the worst. Unethical and should be illegal. More

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Prompt with internet quote, and price was competitive. Wade was very easy and helpful to work with. I didn't think however that my trade-in value was high enough, but purchased anyway. Wade was very easy and helpful to work with. I didn't think however that my trade-in value was high enough, but purchased anyway. More

by crodamaker181 Verified Customer Verified Customer

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Great! Roger, our sales rep, was very helpful and answered all our questions. The Honda Fit fits our family. It's too bad that this vehicle has been discontinued. answered all our questions. The Honda Fit fits our family. It's too bad that this vehicle has been discontinued. More

by cmcarlson0 Verified Customer Verified Customer

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