Joline Vansickle
Joline Vansickle at Tanner Motors

Joline Vansickle

Service Advisor

Tanner Motors

620 W Washington St
Brainerd, MN 56401

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4.2
5 Reviews
4.2

5 Reviews

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5 Reviews of Joline Vansickle

May 11, 2025

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Employee Rating

The quality of the work done to replace a defective part (under warranty) was great. They had the Jeep for about a week, which was really not an issue. My only minor complaint is that the representative k More

by KJBOYLES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Elliot Barg

May 15, 2025

Tanner Motors responded

Hi, Thank you so much for taking the time to share your experience with us. We're very glad to hear that you were happy with the quality of the repair and the overall service, and we truly appreciate your thoughtful feedback. You're absolutely right—clear and accurate communication is essential, especially when it comes to repair timelines. We understand how overpromising, even with the best intentions, can lead to frustration, and your insight is a valuable reminder for us to be more mindful in managing expectations. We'll definitely use this feedback as a coaching opportunity to help our team strike a better balance between being helpful and being realistic. We also really appreciate your kind words about our team member’s friendliness and responsiveness. It means a lot to hear that, despite the delay, you still had a positive experience overall. Thanks again for your understanding and for helping us improve. Team Tanner

April 30, 2025

Dealership Rating
Employee Rating

I've been bringing my vehicles here for service for nearly 20 years. The staff @ Tanner have always been great. More

by eric.lien
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 30, 2025

Tanner Motors responded

Eric, Thanks you for the 5 star review and your continued support!! Team Tanner!

April 14, 2025

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Employee Rating

Service was fine but didn’t call right number to let me know it was done and no car wash code was given More

by MGUNTOR53
Workmanship
Service Time
Recommend Dealer
Yes
Apr 15, 2025

Tanner Motors responded

Sorry to hear about that, I hope the phone number was updated, as for the car wash code we can remedy that please call me at 218 454 3600 and ask for Jeremy and I will have a code set aside for you.

March 02, 2025

Dealership Rating
Employee Rating

I did that before and they took my review down? ? Can you believe that? If the don’t like it the take it down? But they keep asking about the lady be hind the counter?? Think it was Joleen?? She was More

by tedlandgren
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 03, 2025

Tanner Motors responded

Your review may not still visible and as we did not remove it. Dealer Rater has an automated system that filters out duplicate reviews submitted on the same day. Since you submitted three reviews in one day, their system may have automatically removed them. Please know that we value all feedback, whether positive or negative, as it helps us better understand and serve our customers. I have requested that our Service Manager reach out to you discuss your concerns.

February 28, 2025

Dealership Rating
Employee Rating

lights not working on high beams ? A person I believe was the shop manager said put them on automatic that’s what he does? No high beams in that position and you need high beams in nor More

by tedlandgren
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dale Cooper

Mar 03, 2025

Tanner Motors responded

Your review is still visible and has not been removed. Dealer Rater has an automated system that filters out duplicate reviews submitted on the same day. Since you submitted three reviews in one day, their system may have automatically removed the duplicates. Please know that we value all feedback, whether positive or negative, as it helps us better understand and serve our customers. I have asked that my Service Manager reach out to you to discuss your issues.

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