The quality of the work done to replace a defective part
(under warranty) was great. They had the Jeep for about a week, which was really not an issue. My only minor complaint is that the representative k
(under warranty) was great. They had the Jeep for about a week, which was really not an issue. My only minor complaint is that the representative kept overpromising on timelines. It would be much better if he’d been more circumspect about when the car would be ready. Three times he said it would “probably” be done on a certain day, and three times he was wrong.
The repair takes how ever long it takes, and this is Avery minor issue. It’s just something I thought that management might want to know about in order to have staff manage expectations. I’m pretty easy going, so it didn’t rattle me, but I can see other people getting bent out of shape by getting incorrect info.
Doing this potentially creates an issue where there doesn’t need to be one. I see this a lot, and it’s born from people. Really wanting to be helpful and not disappoint, so I know that his heart is in the right place. He was super friendly and responsive as well, so it was a good experience overall!.
More
by KJBOYLES
Verified Customer
Verified Customer
Service Price Transparency
May 15, 2025 -
Tanner Motors responded
Hi,
Thank you so much for taking the time to share your experience with us. We're very glad to hear that you were happy with the quality of the repair and the overall service, and we truly appreciate your thoughtful feedback.
You're absolutely right—clear and accurate communication is essential, especially when it comes to repair timelines. We understand how overpromising, even with the best intentions, can lead to frustration, and your insight is a valuable reminder for us to be more mindful in managing expectations. We'll definitely use this feedback as a coaching opportunity to help our team strike a better balance between being helpful and being realistic.
We also really appreciate your kind words about our team member’s friendliness and responsiveness. It means a lot to hear that, despite the delay, you still had a positive experience overall.
Thanks again for your understanding and for helping us improve.
Team Tanner
I've been bringing my vehicles here for service for
nearly 20 years. The staff @ Tanner have always been great.
nearly 20 years. The staff @ Tanner have always been great.
More
by eric.lien
Verified Customer
Verified Customer
Service Price Transparency
Apr 30, 2025 -
Tanner Motors responded
Eric,
Thanks you for the 5 star review and your continued support!! Team Tanner!
Service was fine but didn’t call right number to let me
know it was done and no car wash code was given
know it was done and no car wash code was given
More
by MGUNTOR53
Verified Customer
Verified Customer
Apr 15, 2025 -
Tanner Motors responded
Sorry to hear about that, I hope the phone number was updated, as for the car wash code we can remedy that please call me at 218 454 3600 and ask for Jeremy and I will have a code set aside for you.
I did that before and they took my review down?
? Can you believe that? If the don’t like it the take it down? But they keep asking about the lady be hind the counter?? Think it was Joleen?? She was
? Can you believe that? If the don’t like it the take it down? But they keep asking about the lady be hind the counter?? Think it was Joleen?? She was great!!
More
by tedlandgren
Verified Customer
Verified Customer
Mar 03, 2025 -
Tanner Motors responded
Your review may not still visible and as we did not remove it. Dealer Rater has an automated system that filters out duplicate reviews submitted on the same day. Since you submitted three reviews in one day, their system may have automatically removed them. Please know that we value all feedback, whether positive or negative, as it helps us better understand and serve our customers. I have requested that our Service Manager reach out to you discuss your concerns.
lights not working on high beams ?
A person I believe was the shop manager said put them on automatic that’s what he does? No high beams in that position and you need high beams in nor
A person I believe was the shop manager said put them on automatic that’s what he does? No high beams in that position and you need high beams in northern MN as there many deer around!!!
Truck is the same as when I dropped it off ? Can’t check the dipstick to see if there is clean oil because there is NO dipstick? Guess I could look at oil sensor to check oil!
More
by tedlandgren
Verified Customer
Verified Customer
Service Price Transparency
Mar 03, 2025 -
Tanner Motors responded
Your review is still visible and has not been removed. Dealer Rater has an automated system that filters out duplicate reviews submitted on the same day. Since you submitted three reviews in one day, their system may have automatically removed the duplicates. Please know that we value all feedback, whether positive or negative, as it helps us better understand and serve our customers. I have asked that my Service Manager reach out to you to discuss your issues.