Joline Vansickle

The quality of the work done to replace a defective part (under warranty) was great. They had the Jeep for about a week, which was really not an issue. My only minor complaint is that the representative k (under warranty) was great. They had the Jeep for about a week, which was really not an issue. My only minor complaint is that the representative kept overpromising on timelines. It would be much better if he’d been more circumspect about when the car would be ready. Three times he said it would “probably” be done on a certain day, and three times he was wrong. The repair takes how ever long it takes, and this is Avery minor issue. It’s just something I thought that management might want to know about in order to have staff manage expectations. I’m pretty easy going, so it didn’t rattle me, but I can see other people getting bent out of shape by getting incorrect info. Doing this potentially creates an issue where there doesn’t need to be one. I see this a lot, and it’s born from people. Really wanting to be helpful and not disappoint, so I know that his heart is in the right place. He was super friendly and responsive as well, so it was a good experience overall!. More

by KJBOYLES Verified Customer Verified Customer

Report | Print

I've been bringing my vehicles here for service for nearly 20 years. The staff @ Tanner have always been great. nearly 20 years. The staff @ Tanner have always been great. More

by eric.lien Verified Customer Verified Customer

Report | Print

Service was fine but didn’t call right number to let me know it was done and no car wash code was given know it was done and no car wash code was given More

by MGUNTOR53 Verified Customer Verified Customer

Report | Print

I did that before and they took my review down? ? Can you believe that? If the don’t like it the take it down? But they keep asking about the lady be hind the counter?? Think it was Joleen?? She was ? Can you believe that? If the don’t like it the take it down? But they keep asking about the lady be hind the counter?? Think it was Joleen?? She was great!! More

by tedlandgren Verified Customer Verified Customer

Report | Print

lights not working on high beams ? A person I believe was the shop manager said put them on automatic that’s what he does? No high beams in that position and you need high beams in nor A person I believe was the shop manager said put them on automatic that’s what he does? No high beams in that position and you need high beams in northern MN as there many deer around!!! Truck is the same as when I dropped it off ? Can’t check the dipstick to see if there is clean oil because there is NO dipstick? Guess I could look at oil sensor to check oil! More

by tedlandgren Verified Customer Verified Customer

Report | Print