Jon Kommel

Sold Us a Defective Vehicle with Known Issues – Complete Lack of Accountability I purchased a used 2018 VW Atlas from Napleton Honda of Morton Grove on August 19, 2025, and it has been nothing but problems Lack of Accountability I purchased a used 2018 VW Atlas from Napleton Honda of Morton Grove on August 19, 2025, and it has been nothing but problems and deception since day one. The finance manager pushed the "Platinum" extended warranty hard, promising nationwide repairs at any certified shop with full coverage minus a $200 deductible. No paperwork was given at closing—claimed "computer issues," said it would be emailed. We trusted the verbal assurances. Within months the car overheated due to water pump failure. I later discovered the dealership's own internal repair order (RO #7007568 from July 26, 2025—before our purchase) documented the exact same issues: overheating, faulty auxiliary coolant pump, bad thermostat, leaking water pump, oil leaks, and valve damage. None were properly fixed or disclosed to us. After partial warranty coverage, I paid $593 out-of-pocket for repairs at an independent shop. The work was incomplete—the car failed immediately after pickup (auxiliary pump fault, coolant loss, major oil leak). Now undrivable, costing me $1,875 in rentals and $450 in extra towing (total out-of-pocket over $5,000 and counting). The dealership accused us of causing damage that was already there pre-sale, tried to overcharge $1,500 for a known oil leak, ignored over 14 calls, and the General Manager ignored me from January 6 to January 28, 2026. His February 11 email response conveniently omitted any mention of the pre-sale repair order. This feels like deliberate concealment and misrepresentation. As a cancer patient in recovery, the stress and financial hit have been overwhelming. Avoid this dealership. They hide known defects, misrepresent warranties, provide zero support after the sale, and leave customers stranded with lemons. I have filed complaints with the Illinois AG, Secretary of State Dealer Division, and am pursuing legal action. Check the other reviews—many describe similar sales and service issues. Do yourself a favor and buy elsewhere. More

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1-Star Review: Misleading Warranty Sales and Vehicle Condition Zero Customer Support I purchased a used 2018 VW Atlas from Napleton Honda of Morton Grove in August 2025, and the finance manager pushe Condition Zero Customer Support I purchased a used 2018 VW Atlas from Napleton Honda of Morton Grove in August 2025, and the finance manager pushed their "Platinum" extended warranty hard, promising repairs anywhere in the country at any certified mechanic with just a $100 deductible. They claimed it was the best plan available but couldn't provide paperwork due to "computer issues" and said they'd email it (they never did). Just a few months later, the car overheated due to water pump issues. The warranty company only partially covered repairs, and when I called the dealership over 14 times for help, no one ever responded. Now I'm out over $1,000 in rentals, towing, and out-of-pocket fixes, plus the car has new problems like oil leaks. Avoid this place—total bait-and-switch on warranties and ghosting customers when things go wrong. Save yourself the headache and shop elsewhere. Nothing but problems dealing with these people More

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I traveled from Milwaukee to Illinois and back using Uber and Lyft based on financing terms that were confirmed to me by text before my visit. After arriving, the deal changed completely. The required dow and Lyft based on financing terms that were confirmed to me by text before my visit. After arriving, the deal changed completely. The required down payment and monthly payment were higher than what I was told beforehand. If the terms were not accurate, I should have been informed before I spent the time and money traveling across state lines. This experience cost me hundreds of dollars in transportation and was a complete waste of time. I left without purchasing and would not recommend this dealership to anyone expecting honesty or transparency. More

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Thank you Svyat Sachuk for your professionalism. l love my HRV.Highly recommend him like professional salesman and nice person. l love my HRV.Highly recommend him like professional salesman and nice person. More

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Shopped a few dealerships. Mazen was able to beat the price for us and made us a deal. Mazen was able to beat the price for us and made us a deal. More

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I had the best experience in customer service one could ever imagine. Thank you, Mr. Chris Cantu for going above and beyond to provide satisfaction guaranteed. Kind regards, Lavern Carter ever imagine. Thank you, Mr. Chris Cantu for going above and beyond to provide satisfaction guaranteed. Kind regards, Lavern Carter More

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Had a great experience buying a new car with shamoun and emad! Would highly recommend! emad! Would highly recommend! More

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Emad Ghaly worked with us to get the exact car we wanted at the right price. at the right price. More

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I really enjoyed my experience at Napleton Honda and thought Joe did an excellent job making the process easy. thought Joe did an excellent job making the process easy. More

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Fernando Mendoza and Mazen were outstanding. Mendoza sold us the vehicle, and his boss Mazen agreed to our offer. They made things as easy as possible. It was a great experience overall. We reco Mendoza sold us the vehicle, and his boss Mazen agreed to our offer. They made things as easy as possible. It was a great experience overall. We recommend them to anybody. More

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