Jon Shapiro
Jon Shapiro at NYE Volkswagen

Jon Shapiro

Service Manager

NYE Volkswagen

5865 Rome-Taberg Road
Rome, NY 13440

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4.9
98 Reviews
4.9

98 Reviews

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98 Reviews of Jon Shapiro

November 20, 2025

Dealership Rating
Employee Rating

Always a pleasure to bring my vehicle in for service. Professional, knowledgeable and always kind! More

by jason.kunkle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tami Rickerson

Nov 20, 2025

NYE Volkswagen responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

November 04, 2025

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Employee Rating

This is my 5th VW that I have leased and purchased here. I have always had the BEST service here! More

by C021957W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 05, 2025

NYE Volkswagen responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

October 14, 2025

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Employee Rating

You are the best I would recommend you to most people thank you for all your help More

by KASSIEBEAR1988
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tami Rickerson

Oct 15, 2025

NYE Volkswagen responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

October 12, 2025

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Employee Rating

It was great service very fast very convenient. I love it. Communication follow up definitely outstanding thank you. I always deal with the same dealership to do my service in my car. They are alwa More

by KHALEDIBRAHIM292
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 15, 2025

NYE Volkswagen responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

October 06, 2025

Dealership Rating
Employee Rating

Excellent service-got my Touareg in very quickly and everyone was very knowledgeable and friendly to deal with. More

by PHOTOLADY2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 09, 2025

NYE Volkswagen responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

September 21, 2025

Dealership Rating
Employee Rating

Wonderful service team—kind, helpful, and trustworthy. I always feel my car is in great hands here More

by mpret510
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tina Ceklovsky

Oct 09, 2025

NYE Volkswagen responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

September 06, 2025

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Employee Rating

Very professional service team. Always will help however they can .i'm very appreciative. Thank you. More

by ANTG15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 10, 2025

NYE Volkswagen responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

August 28, 2025

Dealership Rating
Employee Rating

Bringing my car in for service here never feels like a chore—it feels like visiting family. From the moment I arrived, I was greeted warmly and treated with genuine care. The staff are not only profession More

by Davor Ivanovski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tina Ceklovsky, Tami Rickerson

Sep 10, 2025

NYE Volkswagen responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

August 06, 2025

Dealership Rating
Employee Rating

Courteous, Timely and professional. Engaging in conversation and down to earth. Will definitely be back. More

by pamarulla2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 07, 2025

NYE Volkswagen responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

August 01, 2025

Dealership Rating
Employee Rating

John, Tina, & Tami were all excellent right from the start of my issues. From start to finish I’ve never had such phenomenal customer service. From engine issues to an inspection they got me tight! Will More

by ALLINAJACOBS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tina Ceklovsky, Tami Rickerson

Aug 07, 2025

NYE Volkswagen responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

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