Jon Shapiro

The waiting area is clean and welcoming. All the sales associates said hello when they passed by. My service was done quickly and it was a very pleasant experience! All the sales associates said hello when they passed by. My service was done quickly and it was a very pleasant experience! More

by jenniferbaileylmt Verified Customer Verified Customer

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The staff at the dealership have been very polite, accommodating, and professional, always satisfied with the service we receive. They would have gotten five stars had it not been for the ridiculous A accommodating, and professional, always satisfied with the service we receive. They would have gotten five stars had it not been for the ridiculous AI powered answering service that you are forced to navigate before you get to an actual person, very aggravating! More

by DBLTYME31 Verified Customer Verified Customer

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Absolutely incredible service team. Will bend over backwards for you anytime you go there. I can not recommend them enough. NYE VW is amazing!! Will bend over backwards for you anytime you go there. I can not recommend them enough. NYE VW is amazing!! More

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I made 4 different trips and spent a total of 4 hours waiting trips to get a loose rear view mirror tightened only in the end to walk out with no rear view mirror at all on my car. The service team did n waiting trips to get a loose rear view mirror tightened only in the end to walk out with no rear view mirror at all on my car. The service team did not due the necessary homework to realize I did not have a factory windshield, the adhesive took 24 hours to cure, parts needed to be ordered, excuse after excuse. The service manager himself was good but his team seemed to do the minimum. More

by KATHY.SEGA Verified Customer Verified Customer

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The team is very kind and thoughtful of your needs. The service is quick and thorough. The service is quick and thorough. More

by FRESCA49 Verified Customer Verified Customer

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Always very satisfied with service at NYE and wouldn’t go anywhere else. Especially Tami is Very knowledgable about services and what to expect. Everyone goes above and beyond what is expected. Waiting a anywhere else. Especially Tami is Very knowledgable about services and what to expect. Everyone goes above and beyond what is expected. Waiting area comfortable and accommodating.. More

by CDLAM7 Verified Customer Verified Customer

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Very good happy with service enjoy seating area servi e person helpful attentive real good. 15 words to many. person helpful attentive real good. 15 words to many. More

by denys711 Verified Customer Verified Customer

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Everything completed as promised Plus, I was offered the use of a 2026 Tiguan as a loaner ~ Pretty cool! Thank you, Team VW, for keeping my 2013 Jetta TDI Sportwagen happily rolling along! the use of a 2026 Tiguan as a loaner ~ Pretty cool! Thank you, Team VW, for keeping my 2013 Jetta TDI Sportwagen happily rolling along! More

by vickystockton7477 Verified Customer Verified Customer

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Scheduling is quick and service department keeps you updated on repairs. Con: The new AI phone system sucks. For service its much easier talking to people in the service department. updated on repairs. Con: The new AI phone system sucks. For service its much easier talking to people in the service department. More

by RROCKWELL8906 Verified Customer Verified Customer

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NYE in Rome has an outstanding professional staff. Tami greeted me and assured that my vehicle would receive the best service. I must say that it seemed I was leaving in my vehicle in twenty minutes. Tami greeted me and assured that my vehicle would receive the best service. I must say that it seemed I was leaving in my vehicle in twenty minutes. Great job NYE! More

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