Jonathan Roath

Wow! 🤩 Jim Pompei is one of the best of a person I have ever met! My family has been looking for a new/newer car. Well, luck was on our side when we wa 🤩 Jim Pompei is one of the best of a person I have ever met! My family has been looking for a new/newer car. Well, luck was on our side when we walked into Acura of Berlin. Jim, is just completely amazing! His salesmanship/representation of Acura of Berlin is top notch. He’s got the best of vibes. The moment you meet him & he speaks- you just know you have someone who will be going up to bat for you. What a delight to have Jim to work with. His knowledge is impressive. We learned so much. Jim left not a one detail out. If we had a question, he had the answer.-& Instantly….with no delay or hesitation. With Jim, we found a beautiful car. We simply Love it. Ooh! Is it GORGEOUS, smooth & a comfortable ride. Not a negative to be said. No doubt meeting Jim really was a perfect day. Showing us the exact car we needed. Introducing us to the wonderful Acura of Berlin team.. We saw the way they all worked so well together. It was a no brainer! We found our car. We found our teammate & team. Jim you are impeccable. It’s such a comfort to know that there was no guesswork with you. FINALLY!! A real person. Understanding,listens,not pushy. You worked to the tenth degree, along with part of your devoted team of associates. (a couple to mention are Brandon & Tom). Thank you for being by our side every step of the way. We have our dream car. Smiles all around. You made what could be a difficult experience, so positive. There is no other dealership we will ever visit. Future cars? We will be here- with Jim Pompei!! More

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The service team at Acura of Berlin is always professional and kind. Keith is knowledgeable and friendly. professional and kind. Keith is knowledgeable and friendly. More

by DAWNHOWE Verified Customer Verified Customer

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Great experience. Takes excellent care of customers. Very fast at replying back to customers. Excellent service overall and will be coming back for service soon. Takes excellent care of customers. Very fast at replying back to customers. Excellent service overall and will be coming back for service soon. More

by Jay Verified Customer Verified Customer

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The service department is very friendly, helpful and so accommodating to me over the years. I have been a customer to Acura Berlin for over 6 years and it is also conveniently close to my house! Win win. accommodating to me over the years. I have been a customer to Acura Berlin for over 6 years and it is also conveniently close to my house! Win win. More

by LETITIAJH23 Verified Customer Verified Customer

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I recently purchased my vehicle from this dealership and have also returned for several services, and each experience has been outstanding. The service team is extremely knowledgeable, professional, and con have also returned for several services, and each experience has been outstanding. The service team is extremely knowledgeable, professional, and consistently goes above and beyond to provide excellent customer care. I especially want to recognize Jonathan Roath for his exceptional professionalism and attention to detail. He takes the time to explain everything clearly, ensures the work is done right, and truly makes you feel valued as a customer. It’s refreshing to work with a service department you can genuinely trust. I highly recommend this dealership and their service team to anyone looking for reliable, top-notch service. More

by JGHIROLI Verified Customer Verified Customer

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Jonathan did an amazing job of correcting an issue I was having with the infotainment center needing an update on a brand new car. He spent several days fixing the problem and he kept me informed of the pro having with the infotainment center needing an update on a brand new car. He spent several days fixing the problem and he kept me informed of the progress each day. Jonathan knows what customer service is all about and shows that professionalism to everyone. More

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Everyone, especially Johnathan Roath, are simply amazing ! Above and beyond ! And coming from a Acura family (my family member ,owns Acura Of Auburn) great dealerships, both of these places ! ! Above and beyond ! And coming from a Acura family (my family member ,owns Acura Of Auburn) great dealerships, both of these places ! More

by edflemke Verified Customer Verified Customer

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Always treat me well & never suggest unnecessary work to be done Feel work performed well be done Feel work performed well More

by MELODYLOV Verified Customer Verified Customer

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Jonathan made everything smooth and easy. They provided a welcoming environment Nice, quick, precise, and knowledgeable They provided a welcoming environment Nice, quick, precise, and knowledgeable More

by Yamaly.rosado Verified Customer Verified Customer

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The Acura dealership was great however Ellen Rob and Emma were extremely kind and I appreciate the advice and help they gave me Jonathan was okay but the others were very helpful and went out of their way to were extremely kind and I appreciate the advice and help they gave me Jonathan was okay but the others were very helpful and went out of their way to make sure I was satisfied they're the reason why I'm coming back again More

by CKESHIA99 Verified Customer Verified Customer

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