Jonny Payan

Larry H. Miller Ford Provo Utah review: This is my second review of this dealership on the exact vehicle. I purchased a 2024 Ford F-150 Raptor in early May 20 Miller Ford Provo Utah review: This is my second review of this dealership on the exact vehicle. I purchased a 2024 Ford F-150 Raptor in early May 2024 at MSRP price. My review and feedback on the dealership and personal working there were extremely positive. Since then, my experience has been 100 percent negative due to title issue delays. I financed through the dealership's preferred finance company, Chase Bank. Chase Bank notified me that they had yet to receive the title for my new truck as collateral in August 2024. At this point, more than 90 days have passed since purchasing the truck. Utah law requires the dealership to submit a title application to the DMV within 45 days of purchase. At this point, they have already broken the law! I then contacted the dealership, enquiring about the status of the title. I was told they made a mistake on the paperwork for the odometer statement and that it needed to be corrected. Remember that they have yet to contact me to initiate the correction and follow state law. The paperwork was corrected in mid-August, and I was told the title application was being submitted immediately. After being patient and waiting for the new title to arrive at the bank, I called the bank to see if they received the title. They informed me that they had yet to receive the title and reached out to the dealership to inquire about it. The dealership failed to return any calls to the bank or make any attempt to correct their error and do what was right. Keep in mind that at this point, I have been waiting for almost 7 months for the title paperwork to be submitted on a brand-new vehicle. I spoke to the General Sales Manager, who assured me his top priority was correcting this issue, and he also apologized to the dealership. After a week of engaging with the sales manager, I still needed to get straight answers on whether my title paperwork had been submitted to the DMV. At this point, I decided to file a complaint with the Utah DMV compliance department. The investigating officer notified me that the title application was submitted on 4 Dec 2024. I still have no idea how long the DMV process will take and when the bank will receive my title. I am a 100 percent VA-disabled veteran and have spent many hours trying to correct this problem. As a result of these delays and unprofessional business practices, my bank has raised my interest rate substantially because the title is my collateral on the loan they have yet to receive. Beware of doing business with this dealership. Once they have your money, you will be forgotten about. More

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Very accommodating and look to please the customer. Jonny was a fantastic salesman and very professional. Jonny was a fantastic salesman and very professional. More

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Great experience, great service and would recommend this dealership for many reasons our salesman was great! dealership for many reasons our salesman was great! More

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This was the best car buying experience. Everyone we had interaction with and everyone else, was so kind . They took their time. We had lots of questions. They were professional as well Everyone we had interaction with and everyone else, was so kind . They took their time. We had lots of questions. They were professional as well as light hearted. They eased our minds and I love my new Maverick. More

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They were a pleasure to deal with and handled customer very well. I would recommend them very well. I would recommend them More

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They were great! Jonny P was wonderful to work with!! The whole team was great! Jonny P was wonderful to work with!! The whole team was great! More

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Jonny was my sales guy. He was incredible and took very good care of me. He answered all my questions and very happy with his expertise. He was incredible and took very good care of me. He answered all my questions and very happy with his expertise. More

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Jonny and Dakota are the people to buy from hands down! Don’t give it a second thought and go see them! Don’t give it a second thought and go see them! More

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They was friendly, respectful and very helpful in getting me a good interest rate for my new pickup. me a good interest rate for my new pickup. More

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Jonny (salesman) and Dakota (finance) were easily the 2 easiest to deal with individuals I’ve ever dealt with on a vehicle purchase. The process of buying a vehicle is stressful, but these guys did everyth easiest to deal with individuals I’ve ever dealt with on a vehicle purchase. The process of buying a vehicle is stressful, but these guys did everything possible to make it NOT stressful! We will be returning for future purchases, without question! More

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