Jorge Sanabria

had a very disappointing experience at Napleton Hyundai. The staff was completely unprofessional from the moment I walked in. I came by this morning to drop my vehicle off to be repainted for warranty iss The staff was completely unprofessional from the moment I walked in. I came by this morning to drop my vehicle off to be repainted for warranty issues. The woman behind the service desk was too busy to on her phone to notice I was there. I let her know I was dropping my car off she rudely put her hands in my face and told me to move my car. When she finally met me outside she was aggressive. Insisting that she wouldn’t be able to help me unless I knew the person who was handling my case. I did not. I asked her to use my vin or phone number to look up my case number. I was confused why that wasn’t an option earlier. When she located my information she told me, Jenna was my service advisor and to “get up and go over there” I was in shock. All I had to do was drop my keys off and everything was too much to ask for from this woman. I asked to speak to brian the manager and she told me I wouldn’t be able to because he was in a meeting. Yesterday I spent 25 minutes on the phone begging associates to tell me how long my car would be in the shop because I needed to know if I needed a rental. I was shuffled between 8/9 people who didn’t answer one question and just sent me along to someone else. I wasn’t greeted by anyone who knew what I was talking about, I’d explain myself and be transferred to someone saying “Hi” - I’d explain myself again, and be transferred once again to repeat that cycle. When someone finally took a message, they said Brian the service manager would return my call shortly and let me know those things. Apparently he’s the only one in the office that can answer that question. To make matters worse, the gentleman on the phone told me my car would be REPAINTED AND READY FOR PICKUP by the end of day, tomorrow the latest. So imagine my shock and dismay when Brian finally sees me today and lets me know I’ll be without a car or way to work for one week. I was given conflicting information, treated with a lack of respect, and felt like my time was not valued. It seemed like no one there was on the same page or even interested in helping. I expected a much higher level of customer service from a dealership, and unfortunately, this visit left a bad impression. I won’t be returning and would not recommend this location to anyone looking for a straightforward, respectful experience. More

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The okeechobee Blvd car service and dealership staff are caring, helpful, attentive,sensitive and very very busy because they care for their customers. Special applause to Tony, Roman, and Giovanni. caring, helpful, attentive,sensitive and very very busy because they care for their customers. Special applause to Tony, Roman, and Giovanni. More

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I took my 2014 Sonata in for service all the way from Ocean Breeze, Florida because the Dealership in Stuart, FL is 3 weeks out on service appointments??!!?? Gwen my service Rep. helped me get all of the Ocean Breeze, Florida because the Dealership in Stuart, FL is 3 weeks out on service appointments??!!?? Gwen my service Rep. helped me get all of the services done without any issues. She made it a point to make sure all of the needed work was handled promptly and professionally. I have had auto services done over the past 40 years and Gwen gave me the BEST service I have ever experienced. I would HIGHLY recommend doing business with Napleton Hyundai of North Palm Beach I know all of my future car purchases will take place with them. Overall Grade A++ More

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